Very clean, very cool and awesome location. We had the best time at The Shores and will be back. Lovely spot and so chill

Excellent location and staff were very kind and helpful. The room was very clean. We recommend this place strongly.

房间很大很乾净，风景很好，管家服务很好

酒店回复：大理苍洱美宿高空海景套房民宿：酒店坐落大理港码头，推窗即赏洱海风光，楼下码头可直接搭乘邮轮，尽览湖光山色。交通便捷，近大理站与机场，出行从容。楼下即是美食街，大理特色与各地风味一站畅享。周边景点环绕：步行至洱海公园、兴盛大桥，毗邻生态廊道，轻松体验大理之美。超市、药店等配套齐全，生活便利无忧。特设家庭房，设施齐全且可做饭，满足家庭出行所需，让您在旅途中感受家的温馨。选择此处，让您的大理之旅，兼具美景、便捷与居家般的舒

An unassuming property away from the crowds in early May. Still within walking distance to Skogafoss (save the parking fee). Self-checkin was super convenient. Breakfast had a variety of breads, cereals, hot items, skyr, yogurt, jam and toppings. Bathroom was a bit small but had all necessary pieces.

哇！我是一个旅游景点打卡爱好者，这家店5??星好评。环境优美，是拍照??打卡首选。老板也非常热情，还招待吃饭，房间非常乾净，环境非常舒服，下次朋友来还推荐哦??????

酒店回复：感谢您不吝五星好评！作为坐落于和顺古镇的侘寂原木风民宿，我们兼顾了出行便利与居住静谧两大优势，周边景点、街巷移步即达，院内却安然闲适。民宿选址在和顺古镇中心高处，既紧邻百年小菜街、步行街、古街宗祠、图书馆等景点，出行游玩十分便利，又远离闹市喧嚣，独享一方清净。我们会继续用热忱的服务、便利的接站接机/包车/温泉票安排，让每位宾客都像回家一样自在温暖。古镇有风，小院有暖，愿这份惬意，陪你走过往后旅程。——祝来和顺的朋友，来过和顺，一生和顺——

Остановились в swan villa с мужем и не пожалели . Потрясающий персонал, вилла и сервис . Чисто, уютно , все новое и вкусно пахнущее ??(для меня это важно) . Отдельное спасибо хочу сказать Mansun, он очень заботливый и внимательный к нашему приезду подготовил велосипеды , байк, постоянно был на связи и рад помочь . Хозяину виллы тоже спасибо за комфортное проживание. Всем остались довольны ???? если будем снова на Гили 100% остановимся тут

I’m here as part of a group of 6 friends, today will be the third day of our 8 day holiday. It’s a long 1.5 hour drive from Heraklion airport but check in was pretty smooth and easy. We have a sea view room with a shared pool, it’s worth mentioning that it’s about half a mile walk to reception so if you have mobility problems make sure you ask for a room as near as possible to all the facilities. We have 4 rooms between the 6 of us and they are all different, we did all book the same level, ours is very small. There’s no full length hanging space in the wardrobe and only 2 drawers between 2 of us. The rooms are cleaned every day but ours has been after 4pm and tea coffee water etc has not been replaced unless we have specifically asked. The staff, almost without exception are wonderful and really helpful. The problem for me is the food or more specifically the lack of information supplied about the food. I am coeliac, I can’t eat gluten, believe me not a lifestyle choice but a medical necessity. In the buffet restaurant and A La Carte restaurants there is absolutely no information about ingredients particularly the main allergens. There is gf bread but the toaster is used by everyone so lots of cross contamination. I have tried to discuss the issue with Guest Relations who passed me on to the Executive Chef. He said I could seek him out at every meal and he would tell me what I can eat. It’s not really working, he is vague and talks about traces of gluten. I did contact the hotel before booking re dietary requirements and they assured me it wouldn’t be a problem. It is! They have a note that I’m gf but I don’t think they know how to deal with it. It’s not just gluten, I met someone last night with a dairy allergy and the chef didn’t know what animal the milk used to make a specific cheese came from. I have suggested noting the main allergens on labels and menus but was told, by the chef, it’s not possible. The hotel is still in the ‘soft opening’ faze but it’s filling fast! It’s very quiet and peaceful but absolutely no entertainment just terrible music at the pools. I don’t think it’s 5 star but it could be with some effort and a bit more staff training.

酒店回复：Dear barbara k, Thank you for taking the time to provide such a detailed and thoughtful review of your experience. We appreciate your comments regarding the smooth and welcoming check-in process, as well as your recognition of our staff’s helpfulness and the overall cleanliness of the rooms. It is always encouraging to hear when our team makes a positive impression. We genuinely regret that certain aspects of your stay have not met your expectations, particularly regarding the size and layout of your room, as well as the distance from key facilities. We are truly sorry for the difficulties you experienced as a guest with coeliac disease and for the initial lack of clear allergen information in our dining areas. It is concerning to learn that your first communications with Guest Relations and the Executive Chef did not provide the clarity or reassurance you sought.To ensure your peace of mind, our Food & Beverage Manager spoke with you personally to address these concerns. They coordinated closely with you to arrange all your dining needs, overseeing your meals to safeguard your health throughout your entire holiday. Your candid input regarding entertainment offerings and music selection is also appreciated, and we recognize the significance of these elements in creating a memorable holiday atmosphere. We are grateful for your honesty and hope the remainder of your stay brings more comfort and enjoyment. Kind regards, Guest Service Team ananea Ella Rocrita

The hotel rooms are good.

Help me, upload review for Tapir - Had a great stay here. The location was very convenient, with plenty of food options and convenience stores nearby. The bed was also incredibly comfortable, making for a great night’s rest.

The hotel was clean but the beds are not very comfortable, I had no hot water to have a shower and the bacon for breakfast needs to be cooked more as it was only about half cooked.

酒店回复：Thank you for taking the time to share your feedback. We’re glad to hear you found the hotel clean, but we’re sorry that other aspects of your stay did not meet expectations.Comfort is very important to us, and we regret that the beds were not as comfortable as they should have been. We also sincerely apologize for the issue with the hot water—this is certainly not the experience we aim to provide, and we will be addressing this with our maintenance team immediately.Regarding breakfast, we appreciate you pointing out the concern with the bacon. Your feedback has been shared with our kitchen staff to ensure improvements are made.We value your comments as they help us improve, and we hope you’ll consider giving us another opportunity to provide you with a better experience in the future.