-
Didn’t check us into a room correctly so they ended up having us show as a no-show and tried to put someone else in our room
酒店回复：Thank you for taking the time to share your experience, and we sincerely apologize for the confusion you encountered with your reservation at the Marcus Whitman Hotel. Our management team has been made aware of the situation and is actively reviewing what occurred to ensure it does not happen again. We understand how frustrating this must have been and appreciate your patience as we work to improve our processes. We hope to have the opportunity to provide you with a smoother experience in the future.
查看更多
-
I had a very challenging trip with a car break down so I was unable to stay my first night. I called the hotel to let them know, in the middle of the car chaos, and the staff was so nice. When I arrived the next evening, I was greeted courteously and ,y room was clean and quiet.
查看更多
-
Amazing staff
查看更多
-
Sch?nes Ambiente, Kaffee und Kuchen auf der Terrasse genossen.
查看更多
-
房间
衞生乾净整洁舒服，就是没有中文服务交流不太方便
查看更多
-
这个民宿啊，非常的成熟，是酒店式的管理很乾净，老板呢，也非常的亲和积极的为我们解决问题，我们来的时候呢，还有接送站的服务是特别好的一个出行的体验。
酒店回复：尊敬的客人：您好！感谢您对我们的肯定，很高兴我们民宿的每一个环节都得到您的认可，通过您细致入微的描述，可以感受到这次旅程给您带来的幸福感，这是我们一直追求的。我们将继续保持用心细心的服务理念，让更多客人在云漫里居停，让更多顾客感受到家一般的温暖，期待与您下次再见！
查看更多
-
The room was very clean and staff was friendly.
查看更多
-
Good big parking area, helpful staff, would go again
酒店回复：Thank you very much for your wonderful review and for giving us a perfect 10/10!We are delighted to read that you appreciated the spacious parking area and the helpfulness of our staff. Your kind words truly motivate our team and mean a lot to us.We would be very happy to welcome you again during your next visit.
查看更多
-
客房整洁宽敞，布品柔软舒适，管家服务细致周到。早餐品类丰富味道佳，配套设施完善，环境雅致静谧，整体服务尽显五星品质，多次入住了。
酒店回复：尊敬的宾客：感谢您选择深圳君悦酒店。很高兴收到您对酒店作出的好评和称赞！您的肯定是我们前行的动力，酒店将不断提高服务质量，带给您更多惊喜体验。再次感谢您的信任与喜爱，我们也诚挚地期待您的下次光临。
查看更多
-
Tutto Perfetto!!!!!!!!!!!
查看更多
