Very nice staff

Beautiful location with the alpine panorama all around. Friendly and efficient check-in. Got a nice room on the 5th floor. Rooms are spacious with balcony, a table and two chairs. Clean and tastefully appointed. Everything works. Bathrooms are a bit on the smaller side, especially with the door that swinging open towards the toilet seat. Very quiet surrounding so you get a good night of sleep. Breakfast: that is where the improvement potential lies. Loud and chaotic. Not enough food stations. Not enough staff. Buffet arranged in a way that on some stations, one single person can block the entire flow - that should be revisited. And with a full house, the noise level reminds of a military canteen. Other than that a pleasant stay. Car parking downstairs. Enough spaces though. We noticed that some guest get a reserved spot. Not sure how they got that but with this being the case, I would imagine it could get a bit tight for those that do not prebook their parking, especially during summer vacation season.

Es gab nichts zu beanstanden. Unser Zimmer war riesig und geschmackvoll eingerichtet, allerdings sind die M?bel teils schon etwas angeschlagen, tat unserem Aufenthalt aber keinen Abbruch. Beim Frühstücken war der einzige Kaffeeautomat ein bisschen mager, es bildeten sich kleine Schlangen, und der arme Mitarbeiter kam kaum hinterher mit Bohnen/ Wasser nachfüllen etc Sonst war alles sehr lecker!

I stayed at this hotel for one week with a friend. I booked with TUI about a month before, costing around ￡800 each. CHECK IN - the hotel is about 5 minutes drive from the airport. We went on the TUi transfer bus, but I think I’d just get a taxi if I came again. The hotel check in took 45 minutes. Long queues and it was hot in reception! Some people had checked in online, but still had to queue. ROOM - we were given a very small, dark room with no sofa area and next to the main pathway. So everyone walking past would be able to see in to the room. It seemed very noisy and we asked to change. We were given a room at the furthest block away from reception, overlooking empty land and we could see the beach. It had a sofa area and a nice balcony. It was very clean, bed comfortable and there were loads of tv channels in English and other languages. (Not that I watched tv) The bathroom is literally open plan with the room, no door or anything. It has two sinks, a toilet with a door on and a shower, where you just step out into the main room. There’s also tea/coffee, a fridge with soft drinks and spirits on the wall. Drinks get renewed every 2nd day. 3 bottles of water are given every other day, not really enough. Room towels are tiny! The cleaners did a good job, but were so noisy chatting away and pushing trolleys at 8am! We had to ask for another pillow each, as there was only one flat pillow. Our air con didn’t work for two days, despite asking several times for maintenance. It was finally fixed, but wasn’t that effective. There are also no lifts in this hotel & it had 3 floors. One day we got back from the beach to find we had no towels. We ordered on the app and we had to sit for 1 1/2hours all sandy until they arrived and that was after we called reception as well. LOCATION- the location is perfect, close to the airport, on a gorgeous beach with turquoise water. It’s peaceful & very relaxing. Not much to see in Boa Vista, but we knew this. The grounds of this hotel and the building itself are beautiful, like a palace. Definitely looks 5 star and very clean. POOLS - there are 2 big pools 110cm deep. Then two pools with swim up bars and seating in them. There is also a small pool where the staff did activities. The pool areas were lovely and the sunbeds nice. It was definitely 5 star in those areas. The pools were perfect temperature and not too busy. Pool towels are available from two little towels huts, they are big and you can get clean ones every day. Always able to get sunbeds, but not always umbrellas. Does have areas with shaded sun canopies. ENTERTAINMENT- the staff did a great job entertaining people day and night. Yoga, Zumba, sports, dancing, games etc. There was also an art centre and a spa which were chargeable. There was also a gym. The evening entertainment was in a huge stage area, with plenty of seating. It was all sorts of shows with music etc. There was also the reception bar area, which was beautiful and very chill

Lovely rooms, great food, & really helpful & pleasant staff.

Absolutely lovely accommodation. The staff and owner were very friendly and accommodating, the property is very well maintained and all round just a beautiful place to stay. I would certainly recommend Villa Lugano to anyone looking for a quiet stay suitable for work and R&R

Clean room at excellent location. Free drinking water and coffee.

酒店回复：Bonjour,Merci pour votre excellente note ! Nous avons bien noté que vous avez particulièrement apprécié la propreté de la chambre, la localisation ainsi que le fait de pouvoir bénéficier d'eau et de café en libre-service. Au plaisir de vous accueillir à nouveau,L'équipe de la cour d'Alsace

There was no hot water. The staff didn't let me know about that fact. During checkout they had no idea I'd already paid for the room. They barely said goodbye. This hotel is basically a single family detached house so you can hear everything. Combination of these factors force me to assign a 1 star review.

酒店回复：Dear Kuanysh Bay,First of all, we sincerely apologize for the terrible experience you had during your stay with us.Regarding the lack of hot water during your stay: there was an unexpected full-day municipal gas maintenance work that day, which caused a temporary hot water outage. We deeply regret that we failed to inform you of this situation in advance, this was entirely our mistake.We also take full responsibility for the other issues you mentioned: the confusion about your prepayment at checkout, as well as the cold farewell and poor sound insulation experience in our property. There is no excuse for our shortcomings in service and facility management.We have already arranged full internal rectification: we will establish an emergency notice mechanism for facility maintenance, optimize front desk checkout information verification process, and upgrade our guest departure service standards. We will also actively carry out sound insulation improvement work for our rooms.We truly respect your honest feedback, and we hope we can have the chance to welcome you again and show you a greatly improved stay experience.Best regards,Hotel Management

Place was nice and clean. Food vouchers provided if you do not opt for room cleaning services. Parking spaces are limited unfortunately.

Tudo impecável como sempre