Все хорош

酒店回复：Dear Lyubchuk,Thank you for your positive review and for choosing to stay with us at Royal VIP Glamping Kintamani.We are glad to hear that you had a pleasant stay with us.Your kind feedback is truly motivating for our team to continue delivering the best service to all our guests.We look forward to welcoming you back in the near future.Thank you and best regards,Royal VIP Glamping Kintamani Team

説的水果没有，説的小童牙刷也没有，最老火的房间味道很大，让人很不舒服

酒店回复：尊敬的宾客，非常抱歉本次入住给您带来了这么不好的体验，无论是承诺的欢迎水果、小童牙刷未及时提供，还是房间气味问题，我们都深感愧疚，在此向您致以最诚挚的歉意??。房间气味是实木家俱自带的天然木味，我们已安排专业团队做过甲醛治理，检测均达标；后续我们会加强通风、放置活性炭和香薰等，全力淡化气味。关于水果和小童牙刷，是我们服务衔接不到位，没有提前准备到位，我们已立刻整改，严格核对每一项配套用品，杜绝此类遗漏。感谢您的真实反馈，我们会认真改进每一处细节，期待下次能给您带来舒心的入住体验！

设备还行 房间挺乾净的

酒店回复：收到您的五星好评啦！虽然只有短短几个字，但我们已经脑补出了您满意的笑容??。能得到您的肯定，我们所有的努力都值了！欢迎常回来开黑，祝您天天都有好心情！

环境和图基本相符，只是床非常冰冷，五一住的，晚上冷醒了两次

酒店回复：尊敬的宾客您好！非常抱歉此次入住没能让您拥有舒适的睡眠，看到您説床体冰冷、夜里被冷醒两次，我们深感自责。五一期间气温波动较大，我们没能提前为您做好床品的保暖准备，这是我们的疏忽。我们已经立刻调整了客房的床品配置和温度检查流程，确保后续入住的客人都能住得温暖舒心。非常感谢您的坦诚反馈，我们会严肃对待每一条意见，也期待能有机会再次为您服务，弥补这次不佳的体验。

很乾净 环境：很好 服务：很好

酒店很新，环境很好，前台工作人员很负责回覆消息很及时，酒店地理位置很好，去哪里都方便，旁边就是地铁站。

酒店回复：亲爱的宾客：您好！非常感谢您入住桔子水晶杭州钱江新城市民中心酒店并给予好评！我们会不断努力为您提供更加周到舒适的服务，期待与您的再次相遇！

Title: Unannounced closure, terrible relocation, and a complete lack of communication! My husband and I booked Sonaga Boutique Hotel through *******, but our arrival was a complete nightmare. When we reached the property, there was a "Closed" sign outside. The reception counter was totally abandoned, with a sign receptionist and a number. Fortunately, our Grab driver hadn't left us yet and was kind enough to call the number for us. The person on the line instructed us to go to Viona Hotel instead. The experience only got worse from there: No Internal Arrangement / Attempted Double Charging: When we arrived at Viona Hotel, the front desk demanded we pay 450,000 VND per night. We refused, as we had already fully prepaid through *******. Sonaga Hotel should have handled this seamlessly internally instead of making us fight off extra charges. Substandard Room Conditions: While the room at Viona looked new and clean, the basic amenities were broken. The air conditioning did absolutely nothing to cool down the hot, humid room. The water pressure was also completely unstable, erratically switching between strong, weak. My main issue with Sonaga Hotel is their total lack of communication. We live in a modern world where email is readily available. If they could not accommodate us due to renovations or closure, they had an obligation to notify us via ******* or email. Had they done so, we would have used our liberty to choose a different hotel of our choice.

酒店各个方面都非常好！

酒店回复：很开心能给您带来一段舒心的旅途休憩时光，感谢您的真诚好评与喜爱。每一份认可都是我们前进的温暖力量，愿您一路风景皆美好，感谢您的一路相伴和认可，期待与您再次相逢，祝您日日好心情~

非常好，性价比高。

酒店回复：尊敬的宾客您好，首先感谢您给予的五星好评，您对酒店的肯定是给我们最大的鼓舞，也是我们进步的动力，再次感谢您对酒店赞赏，期待您的再次光临！

Agréablement surprise par la beauté du lieu. Tout était excellent, voir exceptionnel. Un grand merci à Louise pour son accueil et le petit-déjeuner, jus de pommes frais, café, fromages, charcuteries, viennoiseries. Je le recommande à tous ceux qui sont de passage dans la région. J'y reviendrai avec plaisir. Catherine