Si seulement il y avait quelques degrés de plus ou une couette en plus! Joli h?tel, chambre spacieuse, vue sur mer magnifique. Quel dommage d’avoir eu si froid! Et le matin, très bon massage mais malheureusement un peu gaché pour le bruit du moteur du jacuzzi voisin et les conversations des gens dans le jacuzzi! Bref, de vrais atouts mais aussi des manques pour un h?tel 4 étoiles.

A stay at Burghotel auf Sch?nburg feels like stepping into another century. The location is simply unbeatable: a real medieval castle perched high above Oberwesel with breathtaking views over the Rhine valley and the UNESCO-listed Middle Rhine. The Secret Garden is one of the most beautiful hotel gardens we have ever seen, perfect for a quiet moment with a glass of wine before dinner. The rooms are full of character, the staff is warm and attentive without being intrusive, and the breakfast is excellent. Walking on the castle walls in the morning with mist still over the river is an experience we will not forget. Highly recommended for anyone looking for an authentic, atmospheric stay in the Rhine valley. We will be back.

The room was spacious for the upgrade we took, and we had a porch (unfortunately the weather was cool, so we did not use it). Staff was helpful, professional, and courteous. breakfast was adequate for a continental (granola bars were delicious). The restaurant staff was attentive and allowed us to use the breakfast area in the evening for a family, post-funeral gathering. The only downside was the elevator was out of order. Luckily, our room was on the first floor.

酒店回复：Thank you so much for the great feedback we hope that you stay with us soon!

Sandy beach Hotel. Is the best and amazing place for holiday and relaxing alone or with your family. I really enjoyed my stay in Larnaka Sandy beach Hotel. I hope to back again often ?? Good service and amazing staff

酒店回复：Dear Guest,Thank you for your lovely review. We are very happy you enjoyed your stay at Sandy Beach Hotel and appreciated our service and staff. We hope to welcome you back again soon for another relaxing holiday in Larnaka!

Personale cordiale e professionale. Camera pulita ma con urgente bisogno di manutenzione. L'asse del bagno da cambiare, il termoarredo da riverniciare come la camera. Doccino del bagno molto datato. C'era un'evidente ragnatela con tanto di ragno sopra la finestra. Muri scrostati e moquette sul pavimento. Un hotel basico con della manutenzione da fare. Giardino molto bello.

Room was spacious and had all the required amenities to get by. The breakfast to go was a great option gor me as I was checking out before breakfast was served at 7:30. Staff were hospitable and approachable. A/C in the room was also great. Beds were soft and large.

Nice Place close to the Beach

The unit was great, I would like to suggest the fitting of a bar for getting off the toilet in unit 23, there is a towel rail in reaching distance but a grab rail might be better

Lovely beach about 10 mins walk away. Very little in terms of activities, or very poor communication about activities, app and TVs around the hotel that were intended to show activites were always empty. We stayed in a suite, which was lovely and clean but lacked core features like a vanity desk for makeup/hair despite being easily big enough to include it. The bed and sofa werew extremely comfortable and we both slept well. You could occasionally hear music from neighbouring resorts, but sound proofing was gernerally good. The Air Con was a bit loud, so we mostly used the ceiling fans which were quite good. The food however, was nothing short of terrible, the selection was poor, the quality was worse, and we were both ill after eating at the buffet. Bars were really slow, even when there were very few people in them. We noticed several times that staff gave preferntial treatment to Spanish speakers or people on day passes rather than residents. At the front desk the staff spoke very poor English and would say very unpleasant things to you if they though you were not able to understand Spanish. When raising issues they were either ignored or took too long to be resolved. There are a lot of cats in the resort, which is great for us since we love animals, but some guests did not enjoy this.

酒店回复：Dear Mr. Scott, First and foremost, we would like to sincerely thank you for taking the time to share your impressions following your recent stay with us, as well as for choosing our hotel for your holiday. We are especially pleased to learn that important aspects such as the comfort and spaciousness of your suite, the cleanliness of the room, the overall condition of our facilities, and our privileged location near the beach contributed positively to your experience. We also greatly appreciate your comments regarding the comfort of the bed, the quality of your rest, and our sports facilities — areas to which we dedicate special attention and which are consistently highly valued by our international guests. Nevertheless, we genuinely regret that certain aspects of your stay did not fully meet your expectations. Regarding the service received at the Royal Level reception and the level of English communication from our team, we are sorry that your perception was not more positive. While this type of feedback does not reflect the comments we usually receive, as our guests frequently highlight the professionalism, friendliness, and multilingual abilities of our staff, we fully respect your personal experience and regret that you felt we did not perform to the level we strive to achieve. Providing attentive, efficient, and courteous service remains one of our highest priorities. With regard to the incident mentioned, we understand that you are referring to the minibar service in your room. As explained during your stay, the situation originated from an isolated confusion regarding the room number assigned, which temporarily resulted in incorrect information being provided. Once the matter was reviewed and clarified, and according to our internal records, the services corresponding to your booked room category remained included throughout your stay. We sincerely regret that this clarification did not provide the reassurance and satisfaction we would have wished. We are particularly concerned by your comments regarding the dining experience. Food safety, hygiene, and quality control are fundamental pillars of our daily operation. Our hotel works under strict internal protocols, continuous controls, and regular external audits to ensure compliance with the highest standards in these areas. Precisely because we take such matters extremely seriously, we regret not having received any direct communication during your stay that would have allowed us to investigate the situation immediately, personally review the matter, and provide the appropriate assistance at the right moment. We have also taken careful note of your comments regarding waiting times in bars and restaurants. However, we would like to clearly state that any perception of preferential treatment based on language, nationality, or guest profile is entirely contrary to our service philosophy and operational standards. Our team is committed to treating all guests equally, respectfully, and atten

Amazing facilities, views, breakfast and super friendly staff

酒店回复：Dear Miss Tobin and Mr Conneally, thank you so much for your wonderful words! It was an absolute pleasure having you both with us. We’re delighted you enjoyed the facilities, the views, and breakfast but most of all we’re glad you felt at home with us. We can't wait to welcome you back again very soon for another relaxing escape. The Santavenere Team