Hotel Sicilia is a lovely elegant hotel right in the heart of Enna. It has a lovely reception area with lots of windows, however you could not see the view as all the Blinds were down which was disappointing as we had planned to stay and have a coffee but went elsewhere. The hotel has been recently refurbished to a lovely standard. We found that the breakfast was very disappointing, very poor selection overall. A couple of very pale bread-rolls with seeds and one other type of bread, There was another couple having breakfast at the same time and they had to seek out the waiter in the kitchen who seemed to be the only only staff member working that morning. We found the Staff at reception were very helpful but the breakfast was a let down.

全季的品控还是值得信赖的，第一次来昭通，选了它。比成都的全季，多了个护理包，很贴心，很方便。 非常感谢5月19日晚上和20日上午前台值班的两位女孩子，不厌其烦的给我们一行人提供了很多次额外帮助，全程很礼貌，很耐心，再次感谢。前台人员就是酒店管理情况和服务最直接的体现，如果还来昭通，自己订房的话，还会选择贵店。

酒店回复：尊敬的客人，您好！我是昭通全季酒店的店长。认真读完您的两条评论，心里真的很温暖，也特别受鼓舞。首先感谢您对全季品控的信任，第一次来昭通就选择我们，这份信任我们特别珍惜。您提到的护理包，其实是我们在日常运营中一点点积累出来的小细节，能被您注意到，还拿来和成都全季比较，説明这些用心的准备真的起到了作用——让您的旅途多一分方便，我们就满足了。更要感谢您对前台两位姑娘的肯定。您説的很对，前台就是酒店服务最直接的窗口。她们能给您留下“礼貌、耐心、不厌其烦”的印象，并让您因此对我们整个团队产生信赖，作为店长，我为她们感到骄傲。您的这段评价，我会一字不落地转达给她们，也会在晨会上分享给全店同事。因为您让我们看到，我们的努力，客人真的能感受到。“如果还来昭通，自己订房的话，还会选择贵店”——这句话是对我们最大的鼓励。下一次您来，请随时联系我或前台，我们会一如既往地，把您当老朋友一样接待好。祝您和朋友们一路平安，期待下次昭通再见！

A gorgeous area to visit and the house was beautiful. Very clean and well maintained. Definitely a unique place to stay but one of my favorites. The hosts were both amazing and I hope to be back!

Need maintenance. No hot water. We made a reservation for the castle and the palazo and they placed us on another place stating that it was better. After our strong claim they agreed to change us. Not a pleasent experience

酒店回复：Dear Renzo,Thank you for your feedback. We are sorry to hear that your stay was not entirely to your liking.Regarding your room allocation, our records show that you held two separate bookings for different room categories during your stay. We received a specific request from your family asking us to ensure you could remain in the exact same room for the entirety of your visit without the hassle of having to pack and move mid-stay. Because the room category you had booked for your final night was not available for the first two nights, we opted for the best alternative room available in our Scuderie building, upgrading your first two nights to accommodate this family request and provide you with seamless comfort.We are truly sorry that this accommodation did not meet your personal preferences. However, as soon as you expressed your dissatisfaction after your first night, our team immediately took action to rearrange our upcoming arrivals and transfer you to the specific room you had booked for your third night.We must admit we are quite saddened by this online review, as your party left us a beautiful and deeply appreciative message in our physical hotel guestbook upon departure. We always strive to act with the best intentions for our guests' comfort, and it is disheartening to learn that our efforts to accommodate your family's special requests resulted in an unpleasant experience for you.We thank you for your stay and wish you the very best in your future travels.Warm regards,Guendalina & the team at Castello Dal Pozzo

Excellent choice of cooked breakfasts. Helpful and friendly staff. Quiet garden at rear.

酒店回复：Thank you so much for the great review! We are delighted to hear you had a enjoyable stay and loved our breakfast. We can’t wait to welcome you back!

The breakfast was lovely and the restaurant is beautiful. Was surprised it was so large. And I highly recommend dinner. Also the staff is so helpful, it made my stay worry free

We enjoyed the hot water tub with bubble jet. But could not use the pool as the water was cold.

Very nice resteraunt with a full bar on site. The function room was active and this looks like a nice venue for weddings, special family and buisness events.

The breakfast is simple, but I like a bottle OJ every morning. There is free coffee and tea at the lobby and you can enjoy anytime you want. It is limited public transport around, but the hotel serves with enough car park.

Very friendly staff and good service. The highlight was using the Lido. The lifeguard on duty was exceptional, she answered all our queries and provided support for me and my wife. Would definitely recommend the hotel and we look forward to going again.

酒店回复：Dear StephenWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Hotel ManagementNew Bath Hotel & Spa, a member of Radisson Individuals