Very courteous staff and the only problem was IMO was the extremely cramped toilet space and inoperative kettle

Unser Aufenthalt war perfekt, über dieses Hotel l?sst sich nur positives berichten. Ein super Zimmer, mega frisches reichhaltiges Frühstück und das Abendessen lie? auch keine Wünsche offen. Dazu sehr freundliches Personal. Danke

Brilliant room, fantastically old and quirky building, and wonderful staff. We had an evening meal and was disappointed the restarurant was closed but ate in the bar instead and food was good. The only downside is the hotel is not staffed overnight, so be extra careful not to leave anything in your room before 'checking out' as you will not be able to get back in, I stupidly left my car keys in the room and although there was nothing we could do on the day the hotel were super resposnsive in deling with my stupidity and we worked together on a solution - a lot of places would have responded differently so this was a reflection of good service which is to be applauded.

We stayed here for 4 nights for my partners birthday and the service we received was amazing. As I had told them it was her birthday before we arrived they provided some fudge and a bottle of brut on top of the complimentary shortbread. They also wrote her a card saying happy birthday which really was the cherry on top. We would definitely stay here again and would recommend anyone else to as well.

Nous sommes ravies de notre passage dans cet h?tel . Chambre spacieuse et propre . La personne a qui nous avons eu a faire était très professionnelle et agréable, merci monsieur . Le petite dej était magique, beaucoup de choix, des aliments bien frais ... Miammmm ... Nous reviendrons .

posizione al centro di napoli camera pulita e super confortevole staff veramente gentile.

Third time staying here, however this time the room did not have a microwave and they couldnt provide us with one. Also did not have new toilet paper in the room & third time weve asked for later checkout and were denied.

酒店回复：Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

Domaine calme et paisible.. l’accueil du personnel au top. Les maisonnettes sont superbe et très bien chauffées car nous avons bien apprécié ce détail. Le point négatif est juste qu’en arrivant de nuit l’accès est difficile à trouver car manque de lampadaire ou a défaut des lampadaires mettre plusieurs panneaux de signalisation indiquant le domaine car celui du rond-point en bas n’est pas suffisant. à part ce détail je recommande cet endroit lorsque qu’on veut être au calme. Belle équipe surtout

It was a great stay. Lovely venue really well priced menu (food and drink) the only disappointment was the telly in the room.

Hotel rooms was old and unhygienic