Reception was easy and always there to give helpful advice. The apartment served well for our requirements with excellent facitities throughout.

restaurant menu is 1990's fare and very bland

虽然最后只看到一两只企鹅??，但是日落??实在太美，舍不得离开，直到被赶出来。 酒店实在是可以的，晚上好多兔子，我们家还来了不速之客-袋貂。

We arrived at the property to find that it was not operational during the week. We were the only guests on site, the property was extremely cold, and there was just a single member of staff present (wearing a puffa jacket inside - as it was so cold). There were no food options available and nothing open or accessible on the property. Given the circumstances, we felt it was in everyone’s best interest to cancel our stay. The caretaker contacted the off-site manager, who spoke with us directly. He explained that the property is rarely occupied during the winter, particularly mid-week, and was very understanding. He explicitly agreed that we could cancel with no penalty. On that basis, we left the property and contacted *********** to explain the situation. *********** advised that they would confirm the cancellation directly with the hotel. This morning, I was extremely surprised and disappointed to discover that the hotel manager had instead reported us as a no-show. This is factually incorrect and directly contradicts the agreement made with us at the property. I am very unhappy with this outcome, as it appears the hotel has misrepresented the situation and charged us in bad faith, despite agreeing to a penalty-free cancellation at the time.

Alle Mitarbeiter waren sehr freundlich und zuvorkommend. Der Flughafentransfer und die Organisation von einem Fahrer nach Stone Town und zurück funktionierte reibungslos. Das Zimmer und Bad waren sauber. Es gab auch ausreichend Wasserdruck in der Dusche. Die AC funktionierte bei Ankunft nicht, das Problem wurde sofort behoben, was uns zu positiv überrascht hat. Etwas st?rend war der muffige Geruch und der schlechte Kaffee zum Frühstück.

酒店回复：Dear Luca,Thank you very much for sharing your experience with us. We are delighted to hear that you found our staff friendly and accommodating and that the airport transfer and Stone Town transport arrangements went smoothly. It is also wonderful to know that you were satisfied with the cleanliness of your room and bathroom, as well as the water pressure in the shower.We sincerely apologize for the inconvenience caused by the air conditioning upon your arrival, but we are pleased that our team was able to resolve the issue promptly. Your appreciation of this is truly valued.We also appreciate your constructive feedback . Please be assured that we are reviewing these points with our team to improve our guest experience.Thank you once again for staying with us. We truly hope to welcome you back to Zanzibar in the near future.Best RegardsTeam Madinat

This is a hotel with very low standard, all over. The rate does not in anyway match the experience

The staff were great, really helpful. It’s quite a quirky hotel which is a really good thing!

酒店回复：Thanks for your review ??

Location is good. Rooms are clean although very dated. Food is basic and unfortunately cold. Our 2nd visit to the hotel, the first being during fiesta last summer so we thought we'd give it another go as it was very busy last year. Unfortunately, the food still disappointed and we ate out every night which defeats the object of all inclusive. Roberto was lovely and polite and Elena who did the entertainment was lovely. Not sure we will return to this hotel again but would definitely return to the area as its nice and peaceful

订的双床房，自助办理入住和退房。房间略小但也能打开箱子，各种设施齐全，电视可以投屏。 值得一提的是退房时我的背包忘在了房间里，感谢携程客服和酒店的帮助，把背包寄到了东京的酒店里，再此对携程和酒店工作人员表示衷心的感谢，给出五星好评！！！

酒店回复：この度は当ホテルにご宿泊いただき诚にありがとうございました。 最高の评価を顶き、スタッフ一同大変うれしく思っております。 お荷物も无事にお客様の元へお届けすることができ、安心いたしました。 当ホテルは新大阪駅から近く、大変多くのお客様にご利用いただいております。 また大阪へお越しの际には当ホテルをご利用顶けましたら幸いです。 またのご来馆お待ち申し上げております。 ヴィアイン新大阪ウエスト　支配人

地理位置挺好的（除了酒店门口一侧在修路有点不方便），房间挺大的，也很安静。周边有王权免税店，不过周边针对游客的消费都挺高的（对于人民币的购买力）。