Everything was satisfactory until the morning of checkout. My wife went for a run in the morning, and the bellboy ran after her to ask if she was going to check out, as if she intended to steal from the premises. This occurred at 9:30am, although check-out was not until 12 p.m. After we completed the checkout process, the bellboy refused to assist us with our luggage. He merely watched as I carried the luggage down the stairs and into the taxi, without offering any help or taking any action. I believe that hotels should exercise great caution in their hiring procedures. Although it was a holiday in Colombia, it is not the guest’s fault if an employee is having a bad day.

酒店回复：Thank you for sharing your feedback regarding your recent stay. I deeply apologize for the frustrating experience you and your wife encountered on the morning of your departure.To clarify the situation, our front desk did not have a bellboy scheduled on shift at 9:30 a.m. The individual your wife encountered was likely a member of our security team. While security personnel have different operational duties, they are absolutely expected to remain polite and helpful at all times.We have already held a meeting with our Chief of Security to address this incident. Our team has been strictly instructed to be more attentive, courteous, and supportive of our guests' needs, regardless of their specific role.We value your comments and hope to have the opportunity to regain your trust during a future visit.Best regards, Camila Osorio A.Guest Relations ManagerNH Collection Royal Medellín

Passé un excellent séjour à l'h?tel Tulip Amnéville cadeau d'anniversaire pour mon homme, on n'hesitera pas à revenir on adore le cadre et l'environnement autour de ce lieu il y a tant de choses a voir et faire! Bérangère et Bernard.

This was a beautiful resort. You felt like you were on the ocean. We would definitely stay there again. The bed was comfortable. The room was well appointed. They have thought of everything. I wish the spa had cold therapy in addition to the sauna.

各方面都很好

酒店回复：Thank you for your feedback and for recommending our hotel to other guests.Our greatest reward is seeing guests leave satisfied and impressed with our services.We look forward to welcoming you back to our hotel soon.Best regards,Remedios Madrid-General Manager-

The restaurant was very nice.

Grym tjej i receptionen, fixade servering i baren n?r det var fullt i restaurangen samtidigt som hon hade baren.

酒店回复：B?ste g?st,Tack s? mycket f?r att du tog dig tid att dela med dig av din fantastiska feedback om din vistelse.Det gl?der oss mycket att v?r kollega i receptionen gjorde ett s? gott intryck p? dig samtidigt som hon sk?tte baren.Vi kommer att vidarebefordra denna kommentar till henne med s?rskild uppm?rksamhet.Vi ser ocks? fram emot att f? v?lkomna dig tillbaka snart.Med v?nliga h?lsningar,ConventGarten-teamet.

订的是套房，正好赶在毕业典礼前，能有房很幸运！酒店位置优越，去哪里都很方便，去城里还可以坐Bus，超赞

H?tel bien s?r le bord de la mer. Un peu vieillot mais bien entretenu. Pas de frigo ni glace sur place.

The receptionist are very welcoming but the rooms that we've is not nice.

Great food and very nice people