Disappointed! After reading all the positive comments, we booked this resort for our family vacation. Huge mistake! The buffet food is not only gross but barely any options whether you go for breakfast, lunch or dinner. Very FEW THINGS! Nothing available for kids. NOTHING! Prepare for the first 2 days to eat at the buffet since they won't accept you anywhere else without a reservation. The Caribbean restaurant is delicious & staff are nice there! Most of the staff look like they don't want to be there and aren't polite or even smiling. There are some amazing staff though. Lobby staff- miserable! They split our party and gave 1 room on the first floor, street access , with balcony doors that didn't lock/ secure. They refused to move the guests for 2 days, on day 3 they sent the locksmith. The cleaning ladies were nice. This resort has so much potential but definitely need to train staff and management on how to run it. Entertainment was weak. Barely any music playing during the day. BARELY any engagement, didn't care to try to get people to participate. The crowd- OLD, mostly over 60. It feels like an elderly retreat center! Alcohol- I don't even know what they give us. No top shelf! Only 3 bars (beach bar/sports bar during the day.... at night you have 1 bar by the theater/ lobby & sport's bar) prepare to wait a while for drinks. Usually 1 bartender... if you're lucky, maybe 2. The beach is very pretty, clean, lots of beach chairs and towels.Royalton- YOU GOTTA DO BETTER

Très bon établissement. Accueil, chambre, literie, service: au top. Très bel endroit qui serait parfait s'il y avait une piscine. Daniel et Chantal BRUN

酒店回复：Merci beaucoup pour votre séjour chez nous, ce fut un plaisir de vous faire découvrir notre h?tel ! A très bient?t !

This is my third visit and I continue to be impressed by the staff, who were always helpful, professional and friendly. The room was serviced every day. Very good value for money.

Friendly staff, the breakfast was great. Good location near the water, Pretty solid hotel to consider.

Very good , good for me

Amazing experience. The stay was made memorable by the staff, especially Sahil Khan, Deepak and Vikas they poured their heart into making the stay special for us.

One of the best steak pies I’ve had. And I LIKE steak pie!

Das Hotel liegt sehr zentral in der Stadt. Havenwelten usw. sind fu?l?ufig innerhalb weniger Minuten erreichbar. Unser Zimmer war ordentlich und sauber. Das Frühstücksbuffet bot viel Auswahl und wurde fortlaufend ?bestückt“. Die Mitarbeiter waren sehr freundlich.

Firstly hotel pics and description looks great till we got there about 1 half hours from airport I thought this was sunny beach as a couple of yrs ago had a lovely time there its not sunny beach we were put on ground floor room was plain but had patio door to with street view small garden next the heating hit u so hot I was flushing told reception we couldn't put cold air on they said u can't its a one system alter heat settings in one room it does it to every room reception said open patio doors all the time I spent the night thinking someone could come in rob us or worse so staff put us on 4th floor and yes that's 4 lots of steep steps to climb has hotel had no lifts but they said we will get sea breeze keep us cool I was bent over gasping for air that we sought r jet2 rep out and asked to go home early we still had 8 nights to go mainly because of the room but description of hotel facilities is a lie we were told it had 2 al a carte restaurants and main restaurant they only had one it just does theme nights food was bland also breakfast was disappointing hard fried eggs turkey bacon hot dog sausages they tend to cater to Germans and Irish all staff said they don't understand a lot of English language next every day snack bar at hotels only bar consisting of square orange burger cheese and 1 slice of cucumber sandwich the pool had a bar no music was played around pool also pool is icy cold mature show put on looked like cookers trying to dance as for the beach not one sundowner was on that beach to end it all jet2 moved us to there much better sister hotel alas pool still icy still no sunloungers on beach al a cartes were crap still catering for Germans and Russians hotel looked the part but it wasn't still karaoke bar closed so no music this hotel has 32 bars and pool bar but I will never be back to either hotels

Great hotel in a renovated train station in a small town.