I’ll be the first to admit that when it comes to budget hotel stays, my expectations tend to be modest — you hope for a clean room, a comfy bed, and a smooth check-in. What I absolutely did not expect was to walk away genuinely impressed, but that’s exactly what happened at Travelodge Wincanton, and it’s almost entirely down to one person: Sarah at reception. From the moment I arrived, Sarah’s warmth was immediately noticeable. She greeted me with a genuine smile — not the kind of forced, going-through-the-motions welcome you sometimes get, but a real, friendly acknowledgement that made me feel like a valued guest from the very first second. Check-in was smooth and efficient, but what truly set the experience apart was what came next. I was having some trouble getting connected to the WiFi — something that might sound trivial, but when you’re travelling and need to stay connected for work or to let family know you’ve arrived safely, it genuinely matters. Rather than pointing me toward a FAQ card or brushing it off, Sarah took the time to personally walk me through the entire setup process, step by step, with real patience and without a hint of frustration. She didn’t rush me, didn’t make me feel like I was being an inconvenience — she simply sorted it, with a smile. That kind of attentiveness is rarer than it should be in hospitality, and it speaks volumes about Sarah’s character and professionalism. She clearly takes pride in her role and in making sure every guest leaves happier than when they arrived. She is, without question, a credit to the Travelodge brand and an asset to the Wincanton team. The property itself did its job well — clean, comfortable, and everything you need for a no-fuss stay. But what will bring me back is knowing that the people behind the desk genuinely care. Travelodge Wincanton — please recognise the exceptional member of staff you have in Sarah. She went above and beyond, and it made all the difference. Highly recommend. Will absolutely return. Thank you, Sarah! ??

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