到店很晚，非常感谢前台小哥的热心服务，不仅来停车场接了我们，还帮我们拿了行李到房间，耐心解答了我所有的问题。前台小冉给我们介绍了当天的店内活动，很意外很惊喜，小朋友很开心。??房间很干净，床品很柔软舒服，有单独泡池，小朋友超爱??。早餐很丰盛，味道还不错??下次还会再来

酒店回复：感谢您在深夜抵达时选择武汉甘露山花间堂·岚雪酒店，并用心记录了这段温暖的入住体验。我们非常欣喜地看到，从前台小哥主动至停车场迎接并协助运送行李的细致服务，到小冉为您介绍店内活动带来的意外惊喜，每一个环节都为您和家人带来了安心与愉悦。您对房间洁净度、舒适床品、私密泡池的认可以及对早餐品质的称赞，让我们深感欣慰。能让小朋友在旅途中收获快乐，并得到您“下次还会再来”的肯定，是对我们工作最好的鼓励。酒店全体伙伴都将以此为动力，持续守护这份信任。期待在您下次光临时，继续为您和家人创造更多美好回忆。祝您生活愉快，期待与您再聚岚雪！

设施：设施齐全，有温泉区和无边际泳池，很多干净，适合小朋友玩 卫生：酒店比较新，房间干净，私家温泉池也清洁得很干净 环境：环境优美，有山有水 服务：服务很好，还给我们升级了房间，棒！

酒店回复：尊敬的宾客，非常感谢您抽出宝贵时间分享这段满分体验！看到您对酒店设施、卫生、环境和服务的认可，我们由衷欣喜。我们始终致力于为每一位宾客打造洁净舒适的休憩空间，无论是设施齐全的温泉区、无边际泳池，还是清洁到位的房间与私家温泉池，都希望能给您和孩子带来安心惬意的时光。此次为您升级房间，也是我们服务的小小心意，能让您满意便是我们最大的动力。期待未来能再次迎接您的到来，继续为您创造更多美好回忆！

It's easy to access, close from everywhere. The room quite big enough to carry a little kid. The meeting room is nice and spacious. There's a large pool. For food choices, not bad, breakfast also tasteful. Staff are friendly and so helpfull, especially mas kevin from the lobby. overall great for staycation.

Had a very good stay

酒店回复：尊敬的宾客您好，感谢您对我们的认可，客人的每一丝需求都是我们真诚为之努力的方向。我们一定更加努力，打造五星级水准，期待下一次的出行，我们能为您创造更加完美服务。

Had a very pleasant stay thanks to the support I received from Belle, Divina and Gracie who made sure that everything was simply perfect from start to end. Highly recommended!

酒店回复：Thank you so much for your wonderful feedback, Mirko!We’re delighted to hear you had a pleasant stay and that Belle, Divina, and Gracie helped make everything perfect from start to finish. They’ll be so pleased to know their efforts made a difference!We truly appreciate your recommendation and look forward to welcoming you back again soon.

BEST staff I have ever met, both at reception were excellent and the cleaning staff were amazing too.? I recommend this hotel and I ll go back for sure !!

入住第一晚被隔壁房间吵醒（手机声、讲话声、洗手间开水龙头声）打电话问了前台，才知道我们住的房间是连房，中间的房间门是可以打开互通的，前台帮我们安排换个房间，换新的房间也是一样中间有一个门，又是连房，我又打电话问前台怎么又是连房，前台告诉我，隔壁没入住，我交代前台，隔壁不要安排入住，我要住两晚，但是第二晚又安排顾客入住，早上被隔壁呕吐声吵醒（应该是喝醉了，吐了几次）自己脑补一下画面，真心受不了，酒店比较新，卫生不错。有赠送早餐）

酒店回复：非常抱歉，因连房噪音问题严重影响了您的入住体验。对于您明确提出 “隔壁不安排入住” 的需求，前台未能严格执行，导致第二晚再次受干扰，这是我们服务的重大疏漏。我们已紧急优化连房管理流程，对有安静需求的客人将优先安排非连房，并建立需求 “双确认” 机制。感谢您认可酒店的新环境、卫生及早餐服务，这更让我们愧疚于服务失误。再次深表歉意，期待未来能有机会为您提供改进后的舒适体验。

This hotel is absolutely beautiful. The grounds are green and lush. The food was incredible. We stayed for 5 nights and opted for the one bedroom apartment which perfectly suited our family of 4. The room was very spacious and cleaned twice daily. It also had a washing machine which was wonderful. There is two beaches of which I would highly recommend Lucca with its soft sand and clear water. There are plenty of dining options to cater for everyone. Watch out for Gigi - while delicious there far too many "influencers" ruining the vibe and taking photos everywhere!! The only downside of the hotel is the large crowds that come through from about lunchtime onwards. A lot of external people come through to visit the shops and to dine. While the hotel is lovely and calm in the morning, come the evening I wanted to hide in our apartment. The lobby is chaos and it feels the staff don't know who are guests of the hotel and who are visiting. The food and beverages are also overpriced but you know that before arriving so you expect it.

酒店回复：Dear Valuable Guest, Warmest greetings from Mandarin Oriental, Bodrum! Thank you very much for sharing your experience at our resort with such great words. We are pleased to see that we have fulfilled your expectations and made your stay pleasant. This feedback always encourages us to work much better. Please rest assured that every single dissatisfaction of yours will be addressed to the respective departments and further training will be provided with immediate effect. We hope that you will be a long-life FAN of our brand and we are looking forward to welcoming you at our Paradise Bay again. Best Regards, Volkan ?ztürkler General Manager

最近入住了一家性价比超高的酒店，感觉棒棒的，很有品质的一家酒店感觉不错，很赞，酒店很新，设施齐全，停车方便，地理位置优越，距离广场、商场都很近，去哪都方便，性价比还超级高，酒店干净，很热情，还不错，风格独特，房间大，网络畅通，窗户大，好评多多

酒店回复：尊敬的客人，您好，我们非常高兴您对我们酒店的肯定，新店开业，我们仍在不断调整和完善，希望能为每一位客人提供更舒适的入住体验，再次感谢您的支持与建议！期待您的再次光临，祝您旅途愉快，生活顺心！

Hotel location was great, staff are helpful, location was in a quieter place but close to dotonbori and namba, 1-2 subway stops. Airport limo goes directly which is the best part

酒店回复：Thank you for your stay. We will do our best to make your stay even more satisfying than before. We look forward to welcoming you again.