Alles war perfekt, wir hatten einen sch?nen Skiurlaub und haben unse sehr wohlgefühlt. Essen und die Anlage ist wunderbar

I would recommend the hotel as a good value place, with nice staff and a really great location. Minutes from ski bus and restaurants. My only downside was the beds. Crikey they are hard! But if you like a hard bed you’ll be fine ?? Immaculately clean and the sauna, steam room and pool were great.

El hotel es muy bonito, es muy amable el personal. Solamente tuve el inconveniente de que no registraron mi desayuno (el cual pagué en la aplicación también) pero se puedo aclarar al final

Beautiful, clean accommodation, great wellness and amazing food. My family and I really enjoyed our stay and we will definitely be back.

The staff failed to inform us that there would be construction going on EARLY in the morning hours. We woke at 4am to workers getting ready and 7am to saws and hammers going. This was directly across from us. They should have at minimum put us down the hall further. Also, shower did not work properly and flooded the bathroom.

酒店回复：Our apologies on the renovation work - we have tried to keep disruptions to a minimum and have closed a number of our rooms to buffer the work going on - but definitely will speak to the construction manager on this feedback. I hope you spoke with one of the staff during your stay to make some accommodation for the inconveniences caused!

Fabulous modern trendy hotel with a lovely seating area with a log fire ?? Lovely studio style bedroom with your own kitchen, large terrace area overlooking the pool. Lovely friendly staff and a fabulous massage from Ana in the gorgeous Spa. Highly recommend ??

酒店回复：Dear Catherine, Thank you for the wonderful feedback. We’re thrilled you enjoyed the studio with kitchen and terrace, the cozy lounge, and our warm service. Our saltwater pool is heated year?round except in summer, and every room looks toward the sea, gardens, or pool. We’re delighted Ana’s massage impressed you—our spa also provides various massages and facial or body treatments. These are optional extras, and we occasionally run special offers. Best Wishes, Your THE FLAG Costa del Sol Marbella Team

Great room, perfect location, and Samuel was SO welcoming and helpful! I would stay again for sure!

I would like to express my strong dissatisfaction and disappointment regarding our most recent stay at Santé Spa Hotel. My wife and I were guests at the hotel two years ago, again at the end of January. At that time, we were extremely satisfied with everything – the food, the service, the accommodation, and the SPA facilities were all at a level fully deserving of a 5-star hotel. This positive experience was precisely the reason we chose to return for our stay from 27 to 29 January 2026, with the clear intention of resting and relaxing. Unfortunately, this time the reality was very different. The food and restaurant service were again at a good level – and that is where the positive aspects end. The rooms now show noticeable signs of wear and tear. For a hotel of this category, I would expect more frequent replacement of pillows and bed linen – a small detail, but an essential part of a comfortable stay. The real shock, however, was the SPA area. If there were a rating scale from 1 to 10, my score would be minus 10. Hygiene was practically non-existent. I do not know the official capacity of the SPA center, but it was clearly overcrowded – at least twice the reasonable number of guests. Your advertisements promise “peace and tranquility.” In reality, there was neither peace nor tranquility. Anyone looking for rest would be better off staying at home or choosing another, truly quiet place. Screaming and shouting children were everywhere. The massage pool was constantly overcrowded, with children inside and parents showing little to no concern. The water was dirty, cloudy, sometimes in different colors, with unidentified floating objects – I will let you draw your own conclusions. In the so-called outdoor thermal pool area, the scene was even more memorable. Guests were eating ice cream directly in the water, with it dripping down their hands, which were then casually “washed” in the thermal pool itself. As for the smell, I will refrain from further comment. Instead of staying in the SPA area until closing time at 8:00 PM, I was forced to return to my room at 5:30 PM, simply because the situation had become unbearable. I attempted to explain all of this to the hotel manager (Mr. Ivanov, if I remember correctly), but received a confident and dismissive response along the lines of “this is how it is,” along with the statement that the capacity could even be exceeded if necessary. We came to the hotel with the clear intention of resting. Instead, we left more irritated and even more exhausted – and, of course, having paid for the privilege. At one point, I genuinely wondered whether I was in a 5-star SPA hotel or in a place where hygiene and basic standards of decency simply do not exist. Do not assume that all published reviews reflect the full reality without moderation. The only somewhat comforting fact is that we spoke with several other families who shared exactly the same opinion and disappointment. Will I return again? The chance is zero. Since

Check in was easy. My daughter and I arrived in Dublin early in the morning and had no issue accessing early check in. The room was clean, spacious and well equipped. The location was also great. Would definitely return.

Had a staycation with the kids. Was upgraded to Residence with a high floor and AWeSOME view in the room , nice touch ,JUST that. The pool in the residence side is NOT for children. So we had to go back down to the lobby and go up another lift , and when we were done we had to go through the crowd to get back to our "upgraded" room. Beautiful hotel , fantastic spread for breakfast. Just that perhaps, receptionist couldve informed us about the usage of the pool situation. Pool at the hotel side was not as big or with that Great of a view BUT still enough as it wasn't crowded. .