服务极差 很多服务没有具体讲明 导致阴差阳错 一群小孩子开的酒店

酒店回复：尊敬的贵宾您好，衷心感谢您抽出宝贵时间为我们提出意见与建议。您反馈的每一个细节对我们而言都弥足珍贵，我们已第一时间组织部门进行深入分析与全面整改。对于此次未能为您提供完美的体验，我们深表歉意。为表达我们的诚意，我们特别为您准备了一份具有当地特色的心意礼物。烦请您通过私信联系我们的客服专员，我们将立即为您安排寄送。同时，我们也将通过私信为您提供专属优惠方案，衷心期待能有机会再次为您服务。您的满意是我们不断进步的动力，我们将持续优化服务品质，力求为您带来更完美的体验。再次感谢您的理解与支持！此致敬礼观度·ANAPANA泰宁团队

When I arrived I couldn’t get the door open. And need to wait for 45 minutes The room have bad smell

酒店回复：1) Check-in instruction fully guide you how to check-in but careless to see the check-in instruction 2) Small door access card already given together but you not aware and contacted us after 40 minutes so please be honest and don't twisting the real story or the blaming game

酒店整体设施很高级，园景早上起床让人心情大好。房间好大，淋浴超级”爽”（秒出热水且水量大）。空调很凉爽且特别静音。住得很舒服，找到家的感觉，酒店还有停车场，下次出差深圳继续选择住这里。

酒店回复：感谢贵宾在百忙之中抽出宝贵时间给朵儿好评，你的满意只是我们的起点，很幸运在你的旅途中可以陪您走一段，可以给您添加一笔绚丽的色彩，亚朵是一个有人文，有温暖，有温度的地方，希望一路旅途都有亚朵陪您。

房间干净，也挺大的！平潭县城已经算非常好的酒店了！推荐！去哪都方便

酒店回复：尊敬的客人，我们非常感谢您的支持与认可。我们致力于为每位客人提供独特的入住体验，您的满意给了我们极大的鼓励，我们期待您的再次光临。

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酒店回复：Dear our valued guest, Thank you for sharing your wonderful experience here with us. We are delighted to know that you have thoroughly enjoyed your stay at M Village. We appreciate you have taken your valued time to share a review. We really hope to have more chances to create a great experience next time. Thank you so much.Best regards,Customer Service M Village.

酒店没人叫我好评，但我忍不住！！！！！！！！如果是亲子出行！！不要犹豫！定吧～我临出发前的晚上，对比了两个多小时，第一晚定了某顿，第二晚定的本酒店。入住了酒店只后悔没有两晚都订～ 言归正传：1?? 是新酒店，但是毫无味道！！！出门最怕住进破烂的酒店，又怕新酒店有味道的，完全放心！2??酒店就在地铁出口，图二的右边是地铁出口，左边能看到的们就是酒店，这距离！带娃娃，真的太省心了 3??酒店的吹风，给配的徕芬！??女生吹头发时间较短 4??洗脸池的水龙头，离左边的插座过近，水很容易流溅过去，要注意安全哦 5??出酒店左转再左转，吃明星同款，小店，但是味道真的好好吃??

酒店回复：?【出门即轻轨站，交通网络四通八达双轨枢纽】?感谢您的五分好评！“赠人玫瑰，手留馀香”感恩有您陪伴及赞扬。不管您身在何处，不管我们相距多远，来自我们酒店的惦念与祝福永远陪伴在您身边！愿您幸福快乐每一天！未来可期期待您的再次光临，让我们用心的服务带给您更好的入住体验。

酒店体验超棒！房间干净无异味，床品舒服到不想起。前台服务贴心，早餐种类多还好吃，位置也方便，下次一定再住！

酒店回复：哇，收到您这么棒的评价真的太激动啦！房间干净无异味、床品舒服到不想起，还有前台的贴心服务、丰富美味的早餐和便利的位置，能让您全方位满意，是我们最开心的事～ 您说“下次一定再住”就是对我们最大的肯定，我们已经开始期待您的再次光临啦，到时候一定给您更贴心的服务呀！??

The location of the hotel is very good. The front desk staffs are very friendly, polite and helpful. The room is well equipped, clean and comfortable. A nice gesture of hospitality, they provided a tray of welcome fruits and snacks. Will definitely book this hotel again.

酒店回复：Xin chao valued guest,Thank you so much for your review of The Neighborhood Hotel. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, we are so happy to know how much you enjoyed your stay experience, especially the service we delivered and the room condition. Our property and passionate colleagues are working hard every day to earn guests’ praises like yours and rest assured that your comment will be share with the team, to show how they exceeded your expectation.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to the vivid SaigonSincerely,Your Neighbor,

Pretty good view

酒店回复：Thank you for your feedback! We’re glad to hear that you enjoyed the view during your stay. It’s always a pleasure to know our guests appreciate the beautiful surroundings.We hope to welcome you back for another relaxing visit in the future! Please don’t hesitate to reach out if there’s anything we can assist you with.Best regards,Anona Sunset Boutique

可以，干净卫生，中规中矩

酒店回复：尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！