Bed no comfertable Bath no have hot water

Responsive housekeeping, convenient location, good amenities

Wir waren G?ste im BEECH Resort Fleesensee, unter anderem wegen der beworbenen kostenfreien Anbindung an das Spa?bad Aquafun Fleesensee. Leider mussten wir vor Ort eine sehr frustrierende Erfahrung machen: Auf der Website des Spa?bades gibt es einen Live-Auslastungsticker mit Ampelsystem. Bei unserem Aufbruch stand dieser auf grün. Als wir dort ankamen, war er bereits auf rot gesprungen – Einlass nur noch, wenn andere G?ste das Bad verlassen. Sicherheitsbedingt nachvollziehbar – organisatorisch aber schlecht gel?st. Das Resultat: Wir warteten insgesamt über 1,5 Stunden, da kaum Besucher herauskamen. Ein gemeinsamer Einlass als Familie war nicht m?glich, und unsere minderj?hrigen Kinder konnten selbstverst?ndlich nicht allein hinein. Damit war der beworbene Programmpunkt für uns faktisch nicht nutzbar. Besonders entt?uschend war die Reaktion des Hotels: Man teilte uns mit, dies sei ?auf den Buchungsseiten bekannt“ – ansonsten gab es weder echtes Verst?ndnis noch irgendein Kulanzangebot. An den entscheidenden Stellen steht es eben nicht….Es ging uns ausdrücklich nicht um eine Rückerstattung. Ein kleines Zeichen wie eine Einladung zum Frühstück am n?chsten Morgen oder ein Stück Kuchen h?tte v?llig gereicht. Stattdessen wurde die Situation als pers?nliches Pech der G?ste abgetan. Fazit: Wenn ein Hotel mit Leistungen wirbt, die realistisch nicht verl?sslich nutzbar sind, sollte das transparent kommuniziert werden. Und wenn so etwas passiert, erwarte ich zumindest minimale Service-Kulanz. Wer Wert auf Verl?sslichkeit und kundenorientierten Umgang legt, sollte sich gut überlegen, ob dieses Resort die richtige Wahl ist.

Everything about this place is in perfect order. Nice host, always available for advices nearby, super organized ski bus with station just in front of the apartment on every 10min departure in the morning. Slopes were just amazing, as well as the place.

Be careful the staff and hotel are not customer oriented! I kindly asked the staff if I can modify the date by 1 day, they didn't even try to do it. Other ibis in France, Belgium and even Germany did it when I asked.

酒店回复：Dear guestThank you for sharing your feedback regarding your experience with our team. We regret that your request to modify your reservation was not accommodated, but your reservation was made with ******* and not directly at the hotel portal. For that reason all modifications of the reservation must be conducted by you personally at the portal where the reservation was made. We appreciate your understanding.Best regards, ibis Berlin City Potsdamer Platz

i had a really pleasant stay at this hotel. the staff was friendly and helpful from the first moment. the rooms were clean and comfortable and everything was well organized. the atmosphere was calm and welcoming. i would definitely recommend this place and would be happy to stay here again

Very clean, great room altogether. We had a double twin room. The host was super friendly and helpful. The check in codes worked perfectly

酒店回复：Thank you so much Kimberly. It has been a pleasure to welcome you, and I'm delighted that you enjoyed your stay despite the rainy weather.See you!Delphine

The food is awesome and the hotel staff is extremely friendly and helpful! These are the clear plus points of Severin Sea Lodge! Keep it up!

酒店回复：Dear Markus,Thank you for your wonderful review. We are delighted to hear that you enjoyed our food and the friendliness of our staff. Your kind words are greatly appreciated and will be shared with the team.We look forward to welcoming you back to Severin Sea Lodge in the future.Warm regards,Severin Sea Lodge

Its all about good memory and great pleasure.. Thanks to the management.. I will catch again the deal

Beautiful, spacious suite, well appointed, comfortable and and with a great view and a good location a short walk from The Strip, this hotel rates as one of the best we've stayed at.

酒店回复：Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your beautiful, spacious suite and found it comfortable, well appointed, and complemented by a great view. We’re also glad our convenient location just a short walk from The Strip added to your experience.Being rated as one of the best hotels you’ve stayed at truly means a great deal to our entire team. We look forward to welcoming you back again soon for another exceptional stay.