房间卫生干净，下次还会选择

提前几天就主动来电询问当天到达的时间，因为有小宝还给预留了婴儿床，带娃出行很忙乱，但酒店热情的招待感觉很温馨，小朋友玩的很开心！

房间卫生也干净，还给升级了房间！推荐推荐

这个店服务确实太不好了，从进店开始就臭着脸，问什么都说不知道，等进入房间后想要输氧管和拖鞋打电话咋都不接，直接挂断，座机和手机都一样，也没有别的联系方式，最后没办法联系了携程官方客服才联系到人。 而且毛巾是脏的，卫生问题也很堪忧。 今天下午到了其他店才发现有东西落下了，酒店方就没有主动联系我

酒店回复：非常抱歉给您带来了如此糟糕的入住体验，这完全不符合我们应有的服务标准，我们深感愧疚。对于您反馈的所有问题，我们会立刻展开内部核查与整改：1.?针对服务态度问题，我们将对当值员工进行严肃批评教育，并加强全员服务意识培训，杜绝此类情况再次发生。2.?关于卫生问题，我们会马上对客房清洁流程进行全面检查和优化，增加卫生抽查频次，确保为客人提供干净、整洁的居住环境。3.?对于您遗落的物品，我们会立即安排专人排查，若找到将第一时间与您联系，并妥善为您寄回。为了能更好地处理您的问题，麻烦您告知一下入住的具体日期和房型，我们会尽快给您一个满意的答覆。再次向您致以最诚挚的歉意，希望能有机会弥补过失，重新为您提供优质的服务。

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酒店回复：Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to know that you had an enjoyable stay with us and that our services met your expectations. Your kind words are a great encouragement to our entire team. We sincerely look forward to welcoming you back for another memorable stay in the near future.Warm regards,Le Saigon Grand Hotel Team

This hotel is absolutely beautiful. The grounds are green and lush. The food was incredible. We stayed for 5 nights and opted for the one bedroom apartment which perfectly suited our family of 4. The room was very spacious and cleaned twice daily. It also had a washing machine which was wonderful. There is two beaches of which I would highly recommend Lucca with its soft sand and clear water. There are plenty of dining options to cater for everyone. Watch out for Gigi - while delicious there far too many "influencers" ruining the vibe and taking photos everywhere!! The only downside of the hotel is the large crowds that come through from about lunchtime onwards. A lot of external people come through to visit the shops and to dine. While the hotel is lovely and calm in the morning, come the evening I wanted to hide in our apartment. The lobby is chaos and it feels the staff don't know who are guests of the hotel and who are visiting. The food and beverages are also overpriced but you know that before arriving so you expect it.

酒店回复：Dear Valuable Guest, Warmest greetings from Mandarin Oriental, Bodrum! Thank you very much for sharing your experience at our resort with such great words. We are pleased to see that we have fulfilled your expectations and made your stay pleasant. This feedback always encourages us to work much better. Please rest assured that every single dissatisfaction of yours will be addressed to the respective departments and further training will be provided with immediate effect. We hope that you will be a long-life FAN of our brand and we are looking forward to welcoming you at our Paradise Bay again. Best Regards, Volkan ?ztürkler General Manager

very good

酒店回复：亲爱的客人，感谢您用这份简洁而有力的认可，为我们的服务画上温暖的句点。您的一句"very good"，如同海风轻抚过心间，让我们倍感珍惜。期待在浪花轻语的某天，能再次以岛屿的温柔拥抱您，续写这份美好的相遇。愿您的生活永远如晴空下的海面般灿烂美好~

酒店是新装修的，风格比较清新舒适，订房之前特意打电话问了前台有没有味道，前台小姐姐也告诉我们做过去味去甲醛处理了，入住之后也基本感受不到，整体来说老板很热情，前台小姐姐服务也很周到，这是大酒店体会不到的感觉。推荐对服务有要求的朋友选择

酒店回复：您好，看到你的点评，心里像被大小井的阳光晒得暖洋洋～ 能让你因为 “清新舒适” 选择我们，还特意留意 “是否有味道” 这样的细节，这份细致的信任比山间的清泉还要珍贵呀～能被你推荐给 “对服务有要求的朋友”，这份认可比任何荣誉都让我们踏实～ 新装修的清新风格是给眼睛的礼物，而贴心的服务是给心灵的暖意，我们会一直把这份 “小而美” 的用心坚持下去～

房间面积很大，设施布置的很温馨，就像在家里一样，床品睡的很舒服。有洗衣房，可以自己洗衣服，很方便。距离古城北门很近，出行很方便。有茶具 书桌，无线网速很快，不想出去了 可以泡茶追剧。有电梯，不用担心拖着行李箱爬楼梯。服务很热心，就像自己家里人

酒店回复：尊敬的宾客您好！非常感谢您选择我们客栈并给予如此高的评价！您的满意给我们团队增添无限的动力，看到您对我们服务、设备以及整体入住体验给予如此高的赞誉，我们感到无比的荣幸和开心。您的认可不仅让我们感觉到工作的价值和意义，也激励着我们继续用心服务，为每一个宾客创造更加温馨、舒适的入住体验。而且咱们客栈位置不仅闹中取静更是距离大同古城各个着名景点都非常近。期待您下次再来大同下榻吉家客栈享受我们的服务。祝您生活愉快，一切顺利！

An amazing experience from the warm welcome, fun activities, and jungle safari to the delicious food. Special thanks to Manager Lok Bahadur Kanwar, Mr. Ganesh & Ranger Suresh for their care. I would highly recommend visiting this place..