Nice room , clean and good looking. Very good breakfast as well

房间乾净整洁 老板服务好

酒店回复：尊敬的宾客，您好！万分感谢您的五星好评！您的满意就是我们最大的动力。我们距离 宝泉景区入口非常的近，我们一直致力于为每一位客人提供温馨舒适的入住环境。欢迎您下次再来，祝您生活愉快，工作顺利！

Everything was satisfactory until the morning of checkout. My wife went for a run in the morning, and the bellboy ran after her to ask if she was going to check out, as if she intended to steal from the premises. This occurred at 9:30am, although check-out was not until 12 p.m. After we completed the checkout process, the bellboy refused to assist us with our luggage. He merely watched as I carried the luggage down the stairs and into the taxi, without offering any help or taking any action. I believe that hotels should exercise great caution in their hiring procedures. Although it was a holiday in Colombia, it is not the guest’s fault if an employee is having a bad day.

酒店回复：Thank you for sharing your feedback regarding your recent stay. I deeply apologize for the frustrating experience you and your wife encountered on the morning of your departure.To clarify the situation, our front desk did not have a bellboy scheduled on shift at 9:30 a.m. The individual your wife encountered was likely a member of our security team. While security personnel have different operational duties, they are absolutely expected to remain polite and helpful at all times.We have already held a meeting with our Chief of Security to address this incident. Our team has been strictly instructed to be more attentive, courteous, and supportive of our guests' needs, regardless of their specific role.We value your comments and hope to have the opportunity to regain your trust during a future visit.Best regards, Camila Osorio A.Guest Relations ManagerNH Collection Royal Medellín

The rooms were just very outdated with a musty smell.

Leider war das Personal sehr unfreundlich. Es war nicht m?glich, dass eine gr??ere Gruppe gleichzeitig Getr?nke bekam. Auf Nachfrage wurde patzig geantwortet. Man hatte nicht das Gefühl, dass der Kunde K?nig ist.

Ottimo rapporto qualità prezzo. Peccato la distanza dalla città

今年新开的 环境可以

I love the Retlaw, beautiful hotel and the rooms are beautiful. I have stayed there 4 times and every stay has been amazing, except this time. We stopped into the onsite bar. The bartender was unbelievably rude. She made us feel super uncomfortable along with the other patrons. One patron got up and left and rolled his eyes at her behavior. We didn’t even want to sit at the bar to have our cocktail, we took it to the room. If I was her manager I would dismiss her immediately. The gentleman the time before that was amazing friendly and super accommodating.

酒店回复：Thank you for your recent feedback. Repeat guests are always the greatest compliment, and we always appreciate seeing a familiar face back. Guests should never feel uncomfortable or unwelcome, and we apologize that certain aspects of your stay were not up to expectations this time. Your feedback is important to us, and we will make sure to forward it to the appropriate channels. We hope to see you again soon so we can have the opportunity to provide you with the great experience you've come to expect from us.Warm Regards,Michelle Angell General Manager

酒店设施齐全，房间乾净整洁，周边吃饭非常方便，隔音好，前台小姐姐小哥哥服务态度好，最爱的是宠物友好，期待下次回来度假，继续来入住～

酒店回复：尊敬的宾客您好！感谢您细致的评价，我们很开心您注意到了客房的智能客控、品牌床品等细节，也特别荣幸能为您和爱宠提供舒心的入住体验。我们始终致力于打造乾净舒适、服务贴心的居住空间，期待您的再次光临！（酒店总经理:XY）

We loved staying here. It was only for one night, but it was so amazing. Between the villa, the view, the staff, and the area, it was great. I would definitely stay there again!