Room was very clean and comfortable… beds came straight from the heavens… we also took advantage of the pool which was a great temperature and well maintained. The only hotel pool I’ve been in w/out chlorine burning your eyes. Overall a great stay

酒店回复：Thank you for your fantastic review! We hope to welcome you again soon!

Apartment was well equipped, cosy, comfortable and clean, good breakfast, Duty Manager ver helpful. Great location, short walk to buses and subway.

The Casona de Yucay is located in the small village of Yucay not far from Urubamba and the train to Machu Pichu at Ollantaytambo which makes it for a convenient stop if you are looking for a truly historic hotel. It is a true hacienda, built in 1810 and hosted Simon Bolivar in his trip to the area to fight for Peruvian independence. Like all hacienda hotels, it is enclosed and has lovely grounds which means it's also very quiet. The rooms are not as large as in some haciendas, but the shower pressure is fantastic, something often lacking in these type of accomodations. The meals we had here were excellent, as was the local Yucay beer. Definitely a different experience from the usual hotels in the Sacred Valley.

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Excellent Service by all staff members and excellent food taste hotel enviourment is also excellent also great supporting staff

Staff was very friendly and helpful. Loved that the front desk was open 24/7 and the location and walk ability was perfect. Room was clean and spacious. The bathroom could use some updating but all worked well and we enjoyed the provided shampoos, soaps, lotions, etc. Very impressed by the included breakfast each morning. Lots of options and all was fresh and tasty.

酒店回复：Dear Guest,thank you very much for taking the time to share your wonderful review!We are truly happy to hear that you felt welcomed by our friendly and helpful staff, and that the 24/7 front desk service, our central location, and walkability made your stay even more enjoyable. Knowing that you found your room clean, comfortable, and well equipped with amenities means a great deal to us.We sincerely appreciate your thoughtful feedback regarding the bathroom and will certainly keep it in mind as we continue to improve our facilities. It also brings us great joy to know that our breakfast exceeded your expectations and that you enjoyed both the variety and freshness of the offerings.It was a genuine pleasure to host you, and we very much hope to have the opportunity to welcome you back again in the future ??Steff cinqueSuites

We arrived at the hotel where we were greeted by the reception staff who were very polite and pleasant and they checked us in quickly and with clear directions to our room and instructions on where to get breakfast and the roof top restaurant. The food was amazing and the continental breakfast was more than adequate. The room was clean and comfortable and all staff friendly and helpful. Reception took care of taxis to and from the city and to the airport. I would recommend staying at the Plaza and would stay again next time I’m in Catania. Thank you for making our stay memorable and easy. 10/10

Very good. ?Excellent location for my purposes, although was on business not holiday. The zoo would be nice to visit next time when weather better

Staff were very good. Some items showing a bit of wear and tear (lounge), dish washer did not clean dinner plates, flaking off the ceiling but all up the apartment was comfortable and quiet and in a good location.

遇到下雪封路了，想打电话问下酒店什么情况，连续四个小时无人接听，只能返程。这个酒店的电话完全打不通，想要沟通只能走邮件，客服还一直推卸责任，説接听了我们的电话，把责任全部推给客人。 如果想入住这个酒店要知悉： 有事不要联系酒店电话，永远打不通，发邮件才有人响应，且用时很久。（不知道是不是当天排班的问题） 客服人员不讲理，不承认自己有失职 对酒店失望，大年初一的影响心情，全部行程都打乱了 给携程好评，客服人员很好，一直帮忙跟进进度。