环境很好，非常大，楼下花园里散步也很舒服。房间很舒适乾净。有泳池，也挺乾净的。停车场有很多充电桩，新能源车自驾很方便。

酒店回复：感谢您的满分好评??！很高兴您喜欢咱们舒适的环境和超大园区，下楼花园散步休闲特别惬意。房间整洁乾爽、泳池乾净舒心，充足的充电桩也能给自驾新能源车的宾客带来满满便利。我们会一直保持环境和衞生品质，用心做好每一处细节，期待您常来度假入住，祝您旅途愉快！

My stay was wonderful overall! The only issue we experienced was that our cell phones only worked while connected to WiFi, which made it difficult at times to contact the host by call or text. Other than that, everything was great and we enjoyed our stay.

酒店回复：Thank you for taking a moment to leave your review. We're glad that you had a pleasant experience with us overall. That said, we are currently in the process of updating our Wi-Fi services, and your feedback will be taken into consideration for potential improvements. It was a pleasure having you here, and we hope to welcome you back for another stellar stay in the future.Sincerely,Postcard Cabins Western Catskills Team

设施：非常完整完善，服务热情周到，房间宽敞明亮，衞生乾净整洁，床品柔弱舒适，睡觉安静，停车方便，有免费地下停车场，自助早餐。

酒店回复：感谢您的五星好评！能为您带来舒心的入住体验，是我们最大的荣幸。期待您下次再来，我们会继续用心服务，祝您生活愉快～

We emailed and asked if possible could we have a quiet room in adult section. Which we were given , we didn’t hear anything for the 11nights . We arrived late and were given welcome drinks and are phones set up with WiFi and told all the information needed. We only had a quick tour of hotel as it was so late . We asked for a kettle and more coat hangers which were delivered within 10min. Having stayed at residence and signa we enjoyed this hotel more . The staff were exceptional all over the hotel. We eat lunch at tiny bites which we really enjoyed especially the Korean chicken . We also used one of our al a carte allowances there and it was one of the best meals we had. The goat 24/7 was ideal especially when we first arrived also when we had a 6pm pickup. We didn’t pay for late check out we used the spa , which really wasn’t an issue . The only negative we found was in the buffet , the food wasn’t always as hot as we liked . Also a few staff looked the other way when they saw u were looking for a table . Some tables wasn’t cleaned and a lot of dirty plates left on them . Also ordering drinks could be an issue . We enjoyed it so much we are hoping to return in October.

great hotel and location, breakfast and happy hour welcome, housekeeping great

浴缸边还有客人泡澡留下的一次性泡澡袋的粘贴。

酒店回复：尊敬的宾客，感谢您选择大鹏文旅格兰云天国际酒店，非常抱歉浴缸边残留有泡澡袋粘贴痕迹。我们已立刻加强客房衞生巡检，严格把控每一处衞生死角。后续会持续用心做好服务与衞生品质，期待您再次光临！

酒店的灯光颜色很柔和，感觉很温馨，酒店的服务态度很好面带微笑，健身房的镜子很大很清晰，方便锻链时观察自己的动作

酒店回复：【智能客控+智慧自助洗衣】亲爱的顾客您好！ 感谢您的认可！能得到您对服务的肯定我们倍感荣幸，我们会继续精进服务，静候您再次下榻～

The room was clean, spacious, and comfortable, with free electrolytes in the mini-fridge and there was a Nespresso with plenty of pods. It also smelled really nice. There was a spacious semi-private outdoor seating area with a fire pit. Staff was helpful at the Spa, though the Lobby / Check-in person was kind of awkward. Maybe she was new. The grounds are huge and it's easy to get lost, so be prepared to do lots of walking or continuously call for a golf cart to chauffeur you around. It's also kind of confusing the way the "rooms" (which are stand-alone units) are numbered, and I couldn't figure out the order or logic behind it. That said, it was lovely, clean, and the amenities are incredible. Guests get free access to use the sauna, steam room, salt room, and adult-only heated pool for free, but have to make a reservation and have one hour to use the spa facilities.

房间不错挺大的老板人很好 最惊喜的是做饭师傅的手艺真不错 好吃

酒店回复：你们的到来，只要吃的好，住的舒适就是对我最大的肯定，谢谢你们光临本店

房间很好，老板人也很好，环境也非常好????

酒店回复：亲爱的旅人您好！您如春风般和煦的简短评价，让我们眼前浮现出您在窗边满意微笑的模样。您对房间品质的认可与对服务的肯定，恰似庭院里绽放的第一朵迎春，为我们带来满心欢喜。这份质朴却温暖的共鸣，正是我们前行路上最美好的动力。期待在某个阳光正好的午后，再为您沏一壶清茶，细数这片天地间的美好。静候您再度归来，共续这段温暖如初的相逢时光~