Room was great, but the bathroom was tiny. All clean, but too tight for old people like us.

We had everything we needed in one place: clean rooms, cappuccino, laundry, gym, pool, limited food choices at the bar/bistro, super friendly staff, cozy lobby, and lots of snow for the kids to play in. Note that there isn't an airport shuttle and there isn't a full restaurant on the premise. Only complaint was that the breakfast was consistently cold. Would definitely stay here again. Affordable and convenient to the airport.

Friendly staff and a beautiful room. It was hot so the pools were a nice treat and dinner was superb

酒店回复：Dear Jacqueline, thank you for your excellent 10 out of 10 rating and for sharing your experience with us.We’re delighted to know you enjoyed the friendly service, the beauty and comfort of your room, and that the pools were a welcome escape during the warm weather. It’s also wonderful to hear that dinner exceeded your expectations.Your comments mean a great deal to our team, and we would be very happy to welcome you back for another enjoyable stay.Fabio - Head Concierge

Really loved that it was so easy to check in , an ideal location with a beautiful breathtaking view , the room was worth the price it was immaculate and had everything we needed , staff were very friendly and accommodating . The reception staff member even took our bags to look after for a few hours after we checked out to avoid us having to lug them about . Compliments to the staff

火车中转酒店，挺好的，很方便！

The hotel itself is a beautiful property, well maintained, kind and respectful staff. In particular Dawn and Emma were quite helpful. I planned the trip with the intention of relaxation with little planned. There was some confusion with my reservation as I wanted the Ninta Bungalow and thought I had it but had it for only two days and had to move. They were helpful but there are no concessions made for any deviation from process. For example. We had inquired about a romantic dinner and we never chose the menu and so assumed it was not planned. They booked a reservation for me at my request elsewhere and then told me I had the romantic dinner while we were at the other restaurant eating. I had to pay for the romantic dinner with no discount given, the full amount ($400.00) for a no show. I requested a 20 percent discount and explained the oversight etc and they thanked me for coming and made zero concession. A 20 percent discount would have made me feel okay about it. But alas, no. For that reason only I left disappointed. I would come back as it was very nice but it still hurt.

Not convenient for ski slopes and other outdoor activities. Family management Poor services Not for skying and snow activities

Excellent Service ?? We stayed at The Penta Beach Resort from October - November 2025. I would like to commend the whole team, headed by Ms. Anna, specially Ms. Grace & Gil for making sure everything we needed was delivered on time, from the room requirements, to our meals, laundry, massage and other special request ?? also the F&B team Gerwyn and Regine. Will definitely go back to Penta ??

适合自驾游，有足够停车场，有室内同室外嘅汤浸，房间同埋浸汤嘅地方都见到清楚嘅富士山，山下就有便利店

Clean spacious room, tidied daily, friendly staff, excellent breakfast, water provided daily.