Odalar daha temiz olabilirdi ?al??anlar ?ok sakin yard?mseverdi Pistlere shuttle servisi vard?

H?tel très bien situé, chambre spacieuse et personnel très accueillant. En revanche, il faut faire couler très longtemps avant d'obtenir de l'eau chaude et il n'y a pas de four à micro ondes. Ils auraient pu laisser dans la cuisine au moins des essuie-tout, un peu d'huile, du sel, des torchons,... Il n'y a absolument rien. Il faut tout emporter de chez soi ou acheter en arrivant.

Service and kocation are increble. Infrastructure is good but soon to need few renovations

Beautiful scenic place. Rooms were clean. Staffs were friendly. Food place to relax.

Great location, clean chalet, ripe apples & plums in the front yard and wonderful hosts

酒店回复：Thank you for your lovely review. We hope to host you again one day.

RAS MAIS RéCEPTION ET COMPTA CATA

Отличное расположение отеля, хороший СПА. Персонал отзывчивый и дружелюбный. Обязательно вернемся!!!

No había toalla para manos, no tenían cobijas, el lavabo estaba afuera del cuarto y muy feo, no fueron amables, no tenía techo el lavabo, mala experiencia. No lo recomiendo.

酒店位置超级好，就在车站旁边，坐车15分钟就可以到斯德哥尔摩市中心。周边超市和餐馆也都有。早餐也很好吃。

主要两个问题 1.噪音 住在5楼，凌晨四点就被房间外面的声音吵醒，退房的时候问服务员説是穆斯林的祷告声。 我尊重宗教信仰，但影响我的睡眠就不行。无论是酒店的设施问题，隔音做的不好，还是算酒店环境问题都可以，但不能给客人一个安静的睡眠保障，就不是好的酒店。 2.态度傲慢 酒店基本不回覆邮件，看到备注接机需要提前一天联系酒店，抱着试试看的心态入住当天发了封邮件谘询，没有回覆。 以为是没有订单不回覆，就下了订单再发邮件，结果还是不回覆。 落地了，携程帮忙沟通也仍然无果。 自己大从机场打车去酒店7公里多的路程，grab要47元，blue bird 要75元，机场可能有额外的收费。 虽然距离机场比较近，但自己打车费用不低。

酒店回复：Dear valued guest,Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience you experienced during your stay.Regarding the noise concern, we regret that your rest was disturbed. As our hotel is located within a local community environment, external sounds at certain times may be audible. Nevertheless, guest comfort is very important to us, and we continuously review our facilities and room allocation to minimize disturbances. For future stays, please feel free to inform us of your preference for a quieter room location, and we will do our best to accommodate.We are equally sorry to learn about your experience with email communication and airport transfer arrangements. This is certainly not the level of responsiveness we aim to provide. Your feedback has been shared with the relevant team for immediate review and improvement. For timely assistance, guests may also contact us directly via our official WhatsApp.We truly appreciate your constructive comments, as they help us improve our service quality. We hope to have the opportunity to welcome you again to Swiss-Belinn Airport Surabaya and provide you with a more comfortable experience.Best regards,Management,Swiss-Belinn Airport Surabaya