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这个民宿特别好、经常来这里住..乾净方便 设施齐全：衞生乾净：环境：温馨 服务：也特别好..自助入住.还有停车位.还会再来的

Really appreciated the exceptional service from the coincierge and restaurant to accommodate my request for a slightly earlier breakfast, as I had to rush to get to a tour.

酒店回复：Hi Valued Guest, We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. My team takes immense pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations. Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon! Pratap Guest Experience Ambassador

This is an old, tired, not well maintained resort. Though the service staff at the restaurants and bar are really nice, staff at the lobby and at reception are unpleasant, despondent, not useful at all. Beware of check in: they try to add on unnecessary fees, I had to fight them on that until a more senior person was called and she agreed with me. Unfortunately the place is in the middle of nowhere, which doesn’t help the situation. Very disappointing

booked this hotel because i saw there is a separate shower and room is relatively bigger than the one we stayed in our past few trips. it is also located in the city centre, connected to shinsaibashi station via exit 8. very convenient! staffs were all super friendly and helpful. there is also an airport transfer service from the hotel to kansai airport t1 & t2 which is so convenient, we didn’t have to worry about taking the train and having to lug our luggages around. will definitely be back :)

下午4点入住要的拖鞋，当时説没时间差一双一会儿送去，晚上11点咚咚敲门好几次，我们都睡了，结果被吵醒了，还用对讲机讲，真是很无语

The suite I booked was sold out so I had to get a regular room. Which set off a lot of things I had planned for the weekend. I chose that hotel because of the 1 bedroom suite. The bathroom had a couple brown roaches. Staff was great

酒店回复：Dear Guest,We sincerely apologize that the one-bedroom suite you wanted?was unavailable. This is not the experience we aim to provide, and we regret the inconveniences caused.We truly appreciate your kind words about our staff. We hope you’ll consider giving us another opportunity to provide the stay you?deserve.Thank You,Crowne Plaza Houston Galleria Area Management

Amazing location with a stunning beach view. Good food options, close walking to many other restaurants and shops. Wish there were umbrellas at the beach. The walls are thin and we heard our neighbors quit a bit, but other than that a wonderful stay.

I stayed in a basic twin room. Having read the reviews regarding the size of the room for two people were small, as a solo traveler, I requested two twin beds. Let’s start with some positive words to describe my stay here. Positive: - Location is convenient to Georgetown sites and across the road from a mall with a supermarket, and local eateries. - On the 2nd day, housekeeping came and cleaned the room. - Air conditioner and water pressure were great. - Staff friendly and polite. - WiFi worked! Not so great: - The hotel has A LOT of wear and tear. This was my third hotel in Malaysia in the previous two for the same price were beyond excellent so when I enter the room, I have to honestly say I was disappointed and considering shifting to another hotel. The room even for one person was just enough so I can’t imagine for two people! - 15 mins after checking into the room, part of the ceiling fell on the bed! - The hotel does not supply any bathroom amenities, but they are available on request. This was not a dealbreaker as I typically travel with my own toiletries. - This is due to NO FAULT of the hotel. On the second night from 11 PM until 3am outside on the main road of the hotel they were doing road repairs and construction. As the hotel is only four floors high and no windows to the main road the sound was so loud and the fumes from the concrete and tar infiltrated the hotel and into the room. I had to place towels under the door to prevent fumes from coming in. - No safe in the room, so I didn’t leave any valuables in the room. Suggest paying a little more and stay elsewhere. There are other hotels around Georgetown. If you do stay here, it’s a good motivator to get out of the room to explore Georgetown!

Everything stood out ! Staff was exceptionally helpful, on the mark when it came to delivering requested items - even a small frig for the room! Thank You so Much for such a surprisingly high levels of customer service. :) ideal location for all public transportation and a safe location. Many Mahalo’s and Thanx - will return again in the future.

酒店回复：Thank you so much for your wonderful feedback. We’re truly delighted to hear that our staff provided exceptional service and that we could accommodate your requests, including the in-room refrigerator. Your kind words mean a great deal to our team.We’re also pleased that you enjoyed our safe, convenient location and easy access to public transportation. Many thanks to you as well, and we very much look forward to welcoming you back on your next visit.