First thing you notice when you walk is the smell the devil lettuce. Then you notice the pictures online do not represent what you see in person. I didnt even make it my room.

酒店回复：Dear Guest.We sincerely apologize for the experience you had during your stay. The issues you've mentioned, including the odour and the discrepancy between online pictures and the actual room, are concerning. This is not the experience we aim to provide, and we will take your feedback seriously to ensure improvements are made. We understand your disappointment and appreciate you sharing your concerns with us.

There were insects in the bathroom such as ants. The house cleaning also did not leave soap to wash our hands. On the second day of our stay we also found blood on the sheets. The last thing is that the house cleaning only cleaned our room once on a 5 day trip.

Fantastic welcome on arrival food and room outstanding and the level of service is superb. The room was clean and lovely decorated Thank you for another great weekend

The room was clean and spacious and comfortable, and the staff were great

酒店回复：Hi MIchael, thank you for your amazing review. It was a pleasure accommodating you and we are delighted you had a great stay! Look forward to welcoming you again in the near future.

There were some problems with some of the appliances in our room ,the staff and manager looked after the problems promptly and did a room switch and upgrade for the problems ,the end result was a plus for all .Excellent customer service !Thank you !

酒店回复：Thank you so much for taking the time to share your experience with us! While we’re sorry to hear about the initial issues with the appliances in your room, we’re glad our team and management were able to address them promptly and make things right with a room upgrade. It’s wonderful to hear that the end result was a positive one, and that our customer service stood out to you. We truly appreciate your kind words and hope to welcome you back again soon!

Staff was very friendly. Spa was clean and great service. Restaurant and bar were very good. Champagne on arrival. S’mores kits to make snacks. The little things make you feel welcome.

酒店回复：Hello,Those thoughtful touches are exactly what we love sharing at The Shores. It’s wonderful to hear that the care and comfort made you feel truly welcome. We’d be happy to host you again for another relaxed escape by the water.

clean and comfortable beds manager welcoming

Had a ground floor court yard room which had a lovely courtyard garden of its own. The room was nice and clean with a well kept bathroom.

this hotel was very disappointing, while the view is wonderful the hotel itself is tired and VERY outdated. windows both in rooms and halls are filthy, parking is very cramped unless you park in the lot across the street. on our last night there we found 2 variety's of cockroach in the bathroom when we turned on the light after arriving back to our room, i took pictures and a video and went to the desk, the front desk agent just went " oh no, but this is Florida its expected"....i lived in Florida for 10 years, cockroaches are not " expected". i told the girl in the morning who actually was nice and she removed the parking fees, but that seemed trivial compared to the experience, she called the manager out but he barely acknowledged that i was there and just checked to make sure she performed the refund correctly. The handle to turn the water on in the shower also just pulls away from the wall when you barely touch it to turn the water on....seems to be missing some sealant? overall the name holiday in should not be on this building! just because your ocean front doesn't mean you can charge luxury prices and not do any upkeep. one day we came back to our room to find no water in the toilet so i flushed it and it backed up, maintenance was pretty quick to show up and fix it, then hand us a flyer to inform of a water shut off the next day which he said should fix the toilet issue so it doesn't happen again but alas it still happened and the water pressure was still terrible

酒店回复：Dear Mr. Edick;I wanted to apologize for the multiple opportunities that you experienced while a guest of my hotel.I have addressed these items with my maintenance and front desk staff, and I assure you that we are working to correct these items for the future. I am so very sorry that you had to deal with these items while you were here with us. I do hope that you give us another opportunity to serve you in the future.Sincerely, Tom Clapsaddle/General Manager

Yo reservé una habitación con cama king size y me dieron de dos camas , fuera de eso todo bien