Good hotel and very clean

I stayed at JRW Welmond 4 years ago and loved it but my return today was a total disaster. The hotel has completely lost its hospitality and professional standards ?I went to the restaurant which was the only restaurant in the entire hotel and it was completely empty yet, almost every table had a 'Reserved' sign. No one greeted me or offered to seat me so I just sat anywhere I sat there waiting, but everyone ignored me Finally I went to the bar to place an order myself ?Before I could even finish my order, a manager (a lady in a black suit) interrupted me rudely asking: How will you pay cash or card?' I told her I had just arrived and hadn't even finished. Then, a service girl interrogated me regarding my room number. When I took out the card to check the number and told it to her she demanded, 'Show your key again,' insisting on seeing the physical card before serving me. Even after I told her the room number, she still didn’t believe me ?It felt like I was being treated as a criminal or a suspect not a paying guest in a 5-star hotel, especially since the place was empty the staff speaks almost no English making communication impossible. When I complained to the higher manager in ricpaton he just called it a 'misunderstanding' and dismissively asked, 'Anything else?' He didn't even offer a sincere apology ?To top it off, my room key stopped working twice immediately after this incident It feels like the hotel is intentionally hostile or discriminatory. I will never return to this place. If you want respect, avoid this hotel at all costs

Was happy to be there. Easy check in and out. Communications went at ease. Thanks and see you next.

The ambience is awesome. The rooms are very neat and tidy. A well maintained property with people providing great service.

位置很方便，出门就是地铁站；入住的景观房有一面大窗，还有免费下午茶挺好吃。半夜打电话让前台送被子很快就解决了，服务好评

酒店回复：尊敬的宾客您好，看到您的好评小伙伴们开心极了，只要您住的舒服，小际付出再多都是值得的，和您在旅途之中相遇是小际的荣幸，而能在短暂的旅途中给您一份舒适与快乐，是小际最大的欣慰，小际相信我们已经结下了不解之缘，期待为您的下次魅力深圳之旅提供服务。深圳华强北城际酒店全体员工祝您，旅途顺利，天天开心！

We've been Hapimag members for many years, but this was our first stay at this property. From the moment we entered the hotel, we felt so welcomed and valued. The staff member who assisted us during check-in was absolutely wonderful; warm, friendly, and made us feel genuinely appreciated. We stayed in a room on the top floor, which was spacious, beautifully appointed, and had everything we needed. The location is fantastic and couldn't be better. Unfortunately, we could only stay for 14 hours as this was a quick winter weekend getaway, but we absolutely loved every moment. We hope to return soon and spend more time enjoying this wonderful hotel. It was a fantastic stay!

If I could give more than 5 stars I would. The staff is amazing. The rooms are spotless. And the setting was perfect. We would definitely stay here again.

酒店回复：What a heartwarming review, thank you so much! It was our pleasure to host you, and it makes us very happy to hear how much you enjoyed your stay at Pamarah. We hope you made some magical memories of your time in Victoria Falls, and if you ever come back again we would love to see you! We wish you safe onward travels and many more exciting adventures! Warmest wishes from the Pamarah Team

设施：很新，是个新的酒店，特别是洗澡的时候不会往外漏水这个大好评 衞生：很乾净而且打扫很及时 服务：前台很热情，有问必答，而且可以免费接送雪场

酒店回复：您的认可，是云枫藏在细节里的光，我们守着这份暖意，等您再来小住。

晚上九点多入住的，老板人很好，帮我们拿行李然后办理入住，房间虽然小，但是东西很齐全，该有的都有，离店的时候还送了小礼物??

酒店回复：在时间的无垠长河中，我们偶然的相遇，宛如一抹绚丽的流星，短暂却灿烂至极。感谢你在这次旅途中选择甘肃，选择张掖七彩丹霞游玩，选择繁花酒店。感谢您对本店的认可，感谢您再百忙之中为本店好评点赞！我们会一直努力，最后祝你旅途愉快，很期待您的再次大驾光临!------繁花小筑一路有你

终于去了媳妇念叨了好多次的阳坡院子。虽然是春节假期，但看了一下价格还合适就果断定了来感受一下。整体还是很满意，衞生、环境、服务都没啥可挑剔的，只不过是冬天整个山没那么绿，却也是另外一种感觉。退房的时候热情的老板还有伴手礼和春节礼品（一个精致的水杯和一盒柞水特产的木耳）相送，真是意外的收获，感觉是一趟超值之旅啊！

酒店回复：亲爱的客人，感谢您携家人赴这场春日之约，更感谢爱人的惦念，让阳坡院子有幸成为你们的春节栖居地。冬日的秦岭褪去葱茏，却以素简的轮廓勾勒出别样的山意，这份清宁与静谧，恰是独属于冬日的浪漫。您的满意是对我们最大的肯定，而能以一杯暖茶、一份承载着秦岭山珍的柞水木耳，为您的旅途添一份意外之喜，是我们最诚挚的心意。愿这趟“超值之旅”的温暖，能随春风常驻心间。期待春暖花开时，您与爱人再次归来，共赏满山翠绿，再续院子里的美好。