Everything was good

酒店回复：Dear Mrs. Khaitov, Thank you very much for your kind feedback. We are truly pleased to know that your stay with us was such a positive one.It was a genuine pleasure having you as our guest, and we hope to have the opportunity to welcome you back again soon for another memorable experience with us.Warm regards,Grand Hotel Fasano Team

Arrived 30mins after checkin allowed and when entered room it had not been made up. Offered another room to which they gave the wrong key to the one indicated in the map. Crockery & utensils in cupboards dirty, constant dripping & flushing sound from bathroom all night. No hot tub/spa as indicated in photos, no games room as also indicated in photos. Following morning, 15mins before checkout time and prior to us leaving cleaners tried to come in. Wpuld not recommend this place.

So much thought has gone in to this hotel. The care taken to be accessible, comfortable, quiet, friendly and green is wonderful. We really enjoyed our stay.

酒店回复：Dear Guest,Thank you for your generous feedback. It is pleasing to hear you noticed the care behind the accessible design, the calm atmosphere and the environmentally conscious touches, as these are aspects our team considers closely each day. I will share your comments with the team, who will appreciate knowing their efforts made your stay more comfortable. We look forward to welcoming you back to Geelong.

Das Haus ist in die Jahre gekommen und das sieht man ihm leider auch von au?en und innen an. Der Service ist bemüht. Das Zimmer wird hin und wieder mal gemacht und wirkt an sich schmuddelig. überall an den W?nden sind tote Insekten. Die Küche ist seit Wochen geschlossen, so dass man sich au?erhalb etwas suchen muss, was in dieser Gegend nicht einfach ist. Das Bett und die Matratze waren ok.

Un lugar increíble y el personal hace que tu estancia sea especial

The hotel is clean and comfortable. I really enjoyed my stay here. The lobby is very bright and spacious. There is also an Indomaret just around a 2-minute walk from the hotel, which is very convenient. Even though there are not many food places or restaurants nearby, it was not a problem for us since we were using a motorbike.

酒店整体很好，前台服务态度好，还有免费的咖啡牛奶，在酒店就能看到南站

酒店回复：感谢您的满分好评！得知您对酒店整体环境、前台服务以及免费提供的咖啡牛奶感到满意，我们非常开心。能直接在酒店欣赏到南站的景色，也为您的出行增添一份便捷与舒适。期待您下次光临，我们将继续用心为您服务！

Room was clean, staff was so nice and helpful, it was an hour drive from the international airport and Pigeon Island, pool with swim up bar was great but it does close at 6pm

Incredible place. History, attention to details, ambiance, food - just perfection!

This was a perfect and unforgettable trip.Everyone in Halcyon was so considerate and everyone wore a very beautiful smile when you met them. Three days was a short time, but we were lucky enough to see a family of turtles and dolphins. The snorkeling here was the best I had ever experienced. Including my housekeeper Mari, under her considerate and comprehensive care for three days, we didn't encounter any difficulties or troubles. She also thoughtfully prepared hand-drawn gift cards for us and gave me medicine when I felt unwell. This is the most heartwarming trip I have ever felt.I hope I can have the chance to come again