Clean rooms. Lovely atmosphere. Staff was great food in the bar was great. Great location

酒店回复：We appreciate the lovely feedback, Lisa! It’s great to hear everything helped make for a relaxing stay. Looking forward to welcoming you back to Manchester again.

老板服务热情，环境好，值得推荐

酒店回复：谢谢老板支持，常来玩哦

Love the location it’s near most of the wine yard and easy to find Morning waking up to kangaroos jumping at the balcony side it’s so close up that it felt so unreal

房间中规中矩，停车方便

酒店回复：近岷州不夜城】【不限洗衣次数】【乾净舒适】感谢您对文华丽景·欢住酒店的认可与好评！很高兴我们便捷的位置与贴心的服务能让您满意，出门即是岷州不夜城，出行、游玩、用餐都十分方便。我们会继续做好每一处细节，用心服务每一位宾客，期待您的再次光临，祝您生活喜乐安康！【近火车站】【24小时管家服务】【畅游美食街区】

来张掖旅游，昨天偶然在携程上订了这家酒店，住过以后真的是惊喜，酒店是今年新开的，装修考究、全房智能、大电视、免费停车、空调热水都很好，还有免费洗衣熨衣服务，前台小姐姐服务热情，尤其是酒店位置在市中心大佛寺景区旁边，游玩、吃饭、购物都很方便，五星推荐！

酒店回复：尊敬的宾客，非常感谢您选择我们酒店并留下如此用心的五星好评！很高兴我们的智能设施、贴心服务和便利位置能给您带来惊喜，也感谢您对前台小姐姐和免费洗衣服务的认可。能让您在张掖的旅程住得舒心，是我们最大的荣幸。期待您下次再来张掖，我们随时欢迎您回家！

环境：舒适， 衞生：超级乾净 设施：有品质 服务：非常好

我不知道为什么这么多人给高分好评，冲着高分评价订的这家酒店，但入住属实稍有失望。首先，一进房间有一股味道；其次，房间隔音非常差，对门、隔壁的声音都可以听的非常清楚；最后热水，早上冲澡会没有热水…是一次携程高分让我很失望的体验了

酒店回复：【近大佛寺+近甘州夜市+近钟鼓楼】尊敬的贵宾，您好！看到您的评价，我们深感愧疚与自责。非常抱歉未能达到您的期望，辜负了您的信任。针对您反馈的房间异味、隔音差及热水供应不稳问题，我们已立即启动整改，加强清洁通风、升级隔音设施并检修热水系统。我们深知此次体验让您失望，对此我们诚恳致歉。感谢您的宝贵指出，这将成为我们改进的动力。恳请您给我们一次弥补的机会，期待您的再次光临，让我们用改进后的服务重新赢得您的认可。

服务好乾净

酒店回复：＜智能客控＞＜护城河边＞尊敬的宾客:您好!感谢您对 环城智选的支持!人生就是一张答卷，它上面有选择题，填空 题判断题和问答题，希望环城智选会是您最简单的选择，最满意的答案!欢迎再回来!祝: 安好!

前台小赵，小张服务热情周到！办入住全程都很快，房间打扫得一尘不染，细节满分。还可以文甲码头接送，酒店性价比超高，必须五星好评！

酒店回复：您的满意，是我们的动力，有了这份鼓励，咱给大家提供超棒服务的决心更铁啦。等着在以后的日子里，继续给您打造超温馨超舒适的住宿体验哦！

Beautiful nature, flowers, trees, property , plus great service and food. We had one of the little eco rooms with a terrace looking out over the sea. Even though it was nice, I would opt for the romantic lodge with a private pool next time. These seem to have the most privacy. The reception with very welcoming, staff is excellent. Everyone was exceptional And always smiling and friendly. So nice to experience when one is traveling . We really enjoyed Eliana at breakfast. She's a delight , very helpful and also remembers how one likes their breakfast. All of the food we enjoyed was of a exceptionally high quality. And the setting of the restaurant whether one is outside or inside is very beautiful . For evening dinner, the restaurant manager is also a sommelier and gave us incredibly good advice on the food and the wine plus general information. Just so sorry I don't remember his name at the moment. Interestingly enough, the massage therapist has the same name...ending in an a of course. She was also fantastic, had two massages two nights in a row. We viewed a nearby garden recommended by the hotel, which was fascinating, racipure, I think. We also drove up the North face of Mount Etna. Unfortunately the weather was not cooperating so we did not get to go up to the top. However, it was still fascinating to see from a distance and we did walk up a lava trail. Donna Carmela was a welcome experience. We were there four nights. We would definitely return.