After a long flight, I arrived at the hotel expecting basic assistance with my luggage. Unfortunately, no staff member offered to help, which was disappointing and unprofessional for a hotel of your standard. The receptionist, Chelsea, was rude and unhelpful during check-in. Her attitude made the experience unpleasant and unwelcoming. Moreover, the women working in the breakfast area were impolite until I raised a complaint. This should not be the standard of service guests receive. The breakfast itself was also disappointing. The food was excessively oily, the omelette looked unappetizing, and overall the quality did not meet reasonable expectations for hotel dining. I would like to note that Miss Yvonne handled my complaint politely and professionally, and I appreciate her approach. However, the issues I experienced should not have occurred in the first place. Staff members should be properly trained to provide respectful, attentive service without guests needing to complain first. I am reporting this experience because I believe management should be aware of these service gaps and take corrective action. I hope this feedback will be taken seriously to improve guest experience going forward.

Fabulous food great service from knowledgeable staff and lovely atmosphere Would definitely come again and highly recommended

The pool is always lovely. Our granddaughter became quite sick while there and the staff were very kind.

Couldn’t have asked for a better boutique hotel. Amazing location. Walk out the door - go around the corner…. And you have everything you could possibly want. The staff are incredible! ?? Definitely will stay here again.

Room was clean, food at the rooftop was amazing but the standout was the staff, they couldn’t do enough for us.

酒店回复：Thank you for your wonderful review! We’re delighted you loved the room, our facilities, and especially our location. It’s great to hear our team made you feel welcome. We hope to see you again soon!

Suite perfecta para alojarte en Haro. Todo cuidado al detalle. 10/10 en todos los aspectos. Zona céntrica y con parking gratuito a 3 minutos.

Really nice stay at Gem Park! Wonderful rooms and good room service. Comfortable room for the much needed vacation we were looking for.

Splendida struttura Personale professionale e Cortese Ambiente accogliente ed elegante Direi bella esperienza Spa attrezzata e confortevole Il personale sempre disponibile e simpatico

Fantastic,comfortable room. Had everything we needed. Flavia and Christina made sure to have all the information we needed and helped us with everything, truly went above and beyond. Even to the point of ensuring we had transport to the train station and back. If you want a comfortable get away to explore a traditional Italain village this is the place to go!

2016年和2017年住过酒店，2026年也回来住了，十年前哥哥4岁，十年后多了弟弟，弟弟也6岁了，哥哥变成12岁，十年人事几番新，感觉到的服务也不一样，以前温情一点，现在程序一点，anyway，酒店里有很多美好回忆。希望，对于亲子家庭可以更多升级服务。