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Guest
卡塔帕石屋
时间:2026/02/01
Oda ***et konforluydu ??minede ?ok güzeldi ama kahvalt?s? ve hizmeti yeterli bulmad???m i?in 3 y?ld?z verdim odalar birbirine ?ok yak?n oldugu i?in a??r? sesten rahats?z oldum bunlar hari? ***et iyidi
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Perfect rest ! Very warm staff,one of the best massages I’ve ever tried
酒店回复:Hello, Thank you for your kind comments and review. We would be delighted to welcome you back to our hotel. Best regards.
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I have been traveling for more than 30 years, and this has undoubtedly been the most challenging check-in experience I have ever encountered. The line extended outside the door, and once I reached the front, I was informed of additional fees that were not disclosed anywhere during the booking process, specifically a $150 deposit that may take up to 30 days to be refunded after check-out (please ensure you read what you sign). Furthermore, I was informed that cash was not accepted, and the manager was of no assistance whatsoever. After visiting the bank to deposit the necessary funds for the fees, I found myself in an even longer line than before. They attempt to sell time shares during check-in, which further delays the process. Once I finally completed the check-in, I arrived at the room, which was quite outdated. You share a private hallway with the adjacent room, and it becomes exceedingly noisy when the doors open and close. However, the location is excellent, and the other guests were very amiable.
酒店回复:Thank you for your feedback. We apologize for the wait and the frustration you experienced at check-in.We would like to clarify that our $150 deposit and policy are disclosed on the booking platform's website to assist guests with planning. However, we regret any oversight and will work to make this even more prominent ( It should not tale 30 days as it is released upon check out)We are glad you enjoyed our location and hope to provide a smoother stay next time.
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Personel kesinlikle ?ok nazik otelin konumu harika
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Although a little tired looking - everything we needed was provided.
Lovely breakfast and amazing sea view
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Great location / nice rooms. Main problem was poor soundproofing. Unusual for a fairly new hotel.
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It’s a super quaint, gated, beautiful little cottage next to a very nice private pool area. Cozy courtyard for outside hangs. Very convenient to Rodeo Dr, Century City, Farmers Market, etc. Owners are very friendly in emails etc but we never saw them.
Comfy bed. Big shower. Just the perfect place to relax but also be near a ton of restaurants and activities.
酒店回复:Thank you
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Welcoming, spotless, room as described. Great stay on our trip along the coast.
酒店回复:Thank you, Stephen much appreciated
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Mooi hotel met uitstekende keuken !
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Staff and room were good -I found the Bed to be too soft.
The Location was good and Kawana Hotel and meals were great.
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