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The room was large but needed some modernisation.
The staff in general were friendly and helpful
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Booking in was very slow no staff around waited 10 minutes
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Only problem was that you had to pay for everything there was no free breakfast that's my only problem They didn't even have a vending machine I end up still happening to go out and buy food because the stuff that they had was not to my liking I can't rap my head around a bowl of fruit for $14 pillows were soft but everything else I had no problems with the staff was wonderful They have a great weekend crew didn't really deal with the ad overnight crew as much but room service and who wants to come clean the rooms I even had to talk to the maintenance man and he was very nice as well
酒店回复:Dear GinaMarie,Thank you for taking the time to share your feedback. We’re so pleased to hear that you found our staff wonderful and that our weekend team, housekeeping, and maintenance team made a positive impression during your stay. Your kind words truly mean a lot to us.We also appreciate your honest comments regarding the food options and pricing. We understand that having convenient and reasonably priced choices is important, and we’re sorry that our offerings did not meet your expectations. Your feedback is valuable and will be shared with our leadership team as we continue evaluating our amenities and services.We’re glad the rest of your stay was comfortable, and we hope to have the opportunity to welcome you back in the future.Warm regards,M. ShazzliGeneral Manager
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Very warm welcome by the Reception staff. We were reallocated a lake view room without asking and were placed on the ground floor as requested.
The room was spacious, clean, with a terrace. Bathroom was large and shower was excellent.
We ate in the restaurant (pork schnitzel and falafel salad).....both were tasty and filling. The restaurant staff were very friendly. We didn't need to book a table and the service was prompt.
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The room was fine, the bed quite comfortable. The flat is conveniently located near the beach and aquarium.
I forgot to tell them that the first aid kit was empty. There were some communication challenges concerning cleaning, good thing I had kept all the records!
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真的很不错
环境优雅服务周到位置便利房间乾净舒适设施齐全价格合理下次还会再选这家酒店推荐给朋友真心点赞体验超赞哟
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Terrible breakfast room smells awful service room clean my room just one time for four days they leave me out is my pajama for a bed and they can’t make my bed. Don’t empty, trashes terrible terrible I’m I never come back for the hotel.
酒店回复:Thank you for taking the time to share your feedback. I am truly sorry to hear that your experience did not meet expectations, and I apologize for the frustration you encountered during your stay.We regret the issues you experienced with breakfast, housekeeping service and overall cleanliness. This is certainly not the level of care or comfort we strive to provide our guests. Your comments regarding room servicing, trash removal, and bed making have been shared with our housekeeping and management teams so they can be addressed immediately and do not happen again.We genuinely appreciate you bringing these concerns to our attention, as guest feedback helps us improve. While we are disappointed to hear you would not return, we do thank you for your stay and wish you the very best in your future travels.
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The room was very clean, and the staff was AMAZING. The only issue is their price; I had to make another trip up, and I wanted to book with them again, but it would have been almost $500 for two nights.
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Top Lage, sehr sch?ne Zimmer, umfangreiches Frühstück und egal in welchem Bereich stets absolut nettes, freundliches Personal. Wenn Usedom, dann Strandhotel Ostende!
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As I was attending a concert at the Philharmonie, this hotel is perfectly located just across the road with a metro station outside. The room was clean and comfortable, reception staff helpful and, although the breakfast room was very busy, the choice of food was good.
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