Authentiek prachtig hotel. 10 minuutjes wandelen naar het centrum van Innichen en piste. Ook is er een bushalte voor de deur. De kamers zijn prachtig ingericht. Het eten is van hoogwaardige kwaliteit. De service is fantastisch. Het zwembad en de wellness zijn heel erg mooi, schoon en fijn. Er zijn volop spellen en biljart, tafelvoetbal, pingpong etc. Er is een ruimte voor je ski’s. Alles is perfect.

Booked this apartment for its location and also because it was almost brand new. Positives: + Location - close to town and very convenient + It's almost brand new and low occupancy so very quiet and amenities in building are brand new although things like spa pool and atapchi pool are closed. + Good customer service from IWH. Customer service officer Dee was very helpful and friendly. + Cukcoo water dispenser in unit which is great was getting both hot and cold drinking water. + Branded appliances. Negatives: - Apartment's furnishing wasn't great. Dining stool has this metal ***** around it that is sharp and actually cut my daughter's leg. - Mattress was ultra hard while pillow is too soft. - While towels and shower gel and shampoo is provided, there is no handwashing soap provided. - Towels provided are fairly low quality and one even had cigarette smell which we asked to be replaced. - While we appreciate the separate shower cubicle and toilet, there is no curtains to separate the bathroom area and the living area making changing clothes coming out of shower abit of a hassle. - Water pressure is not great. Overall, while the price is good, this we feel is one of those case where the apartment looks much better in photos than actual due to the budget friendly furnishing used.

We arrived and our room had a plumbing problem but they offered us 2 rooms. With young daughters i dis not love being seperated from them but my girls loved the space for the night and it felt save. Safety being my main concern as a foreign traveller. The rooms were a little older and the air conditioning did not work in one room. Breakfast was lovely and so was the owner and staff. Wifi was solid which is not always the case in SA so we appreciated that. A really good choice for a night or 2

房间设施挺好，早餐时间太晚（没有之一）説的八点半一直到九点才能吃，对于早起吃早餐的很不友好，希望能提前一下早餐时间

酒店回复：感谢您春节前入住我们家民宿，由于我们家1月刚刚上线，确实在流程和人力上有所欠缺，关于您提出的早餐问题，我们相当重视，已经明确要求厨房，除客人特殊要求延迟用餐外，其他客户早餐用餐时间确认为8:30-10:00，以方便早起的客人，您也可以看看近期的评价，已经没有出现这类问题！祝您马年大吉

房间非常宽敞明亮舒适！下次还会再住的

酒店回复：亲爱的宾客，感谢您的细致点评！我们一直致力于打造舒适明亮的入住空间，看到您的肯定，我们备受鼓舞。期待您再次光临，我们将以更贴心的服务迎接您的到来！祝你生活愉快。

Very close to the Sanctuary. Great location. Staff was very helpful and courteous.

Buono rapporto qualiyà prezzo.

酒店回复：Gentile Ospite, è un piacere sapere che il soggiorno presso la nostra struttura abbia risposto positivamente alle sue aspettative, confermando il valore dell'esperienza che ci impegniamo a offrire. La soddisfazione di chi ci sceglie è il cuore della nostra ospitalità e sapere di aver garantito un equilibrio armonioso tra servizio e accoglienza è per noi motivo di grande orgoglio. Lavoriamo ogni giorno affinché ogni dettaglio rifletta la dedizione e la cura che caratterizzano l'identità di Phi Hotels. La ringraziamo per la fiducia accordataci e ci auguriamo di averla nuovamente gradito ospite presso il nostro hotel. Un cordiale saluto, Phi Hotel Emilia

Our room was 2 hours late for check in- pretty disappointing customer service. The spa was fairly average - bit run down. Rest of the hotel was really nice, lovely breakfast in the morning and comfy bed.

Staff was very friendly. Breakfast was typical and mediocre, but free. Lobby area small and cramped- not cozy. Fridge in room didn't work. Clean enough, but not very clean. Maneuvering in and out with any amount of luggage was challenging given the unshoveled ramps, tiny carts and only one small elevator off the lobby. Best part was convenience to local shopping.

酒店回复：Thank you for taking the time to share your experience with us. We’re glad our friendly team and the convenient access to local shopping stood out. That said, we understand how frustrating it can be to deal with a fridge that isn’t working, a lobby that feels cramped, and challenges moving luggage, especially with limited elevator access. Your feedback is appreciated and will be taken into consideration as we continuously strive to make improvements for the benefit of our great guests. We hope to have another chance to go above and beyond for you in the future. Sincerely, Brian Jungling, General Manager

性价比极高，完全推荐。酒店在县城中心，离高速路口不远，有自己的地下停车场，而且配有很多慢充充电桩，在豪华酒店中都不多见。房间简中式装修，设施新的，齐全，智能，衞生方面没问题，隔音好，暖气空调都有。服务也很好！

酒店回复：亲爱哒，感谢您对酒店的赞扬，得到您的肯定真是开心呢，酒店所有房间配有仟那甄品好茶【桂花乌龙茶】【陈皮普洱茶】，还有传统文化书籍三本【诗词】【道德经】【弟子规】，感受传统文化的智慧和魅力；除仕居房型外，酒店都配有【智能客控】，楼层公区设有【网红打卡休息区】，优美的环境很适合拍照打卡哟，酒店还配有【洗衣房】并配置【烘乾机】，不用担心衣物换新问题，有【地下停车场】免费停车，祝您在渑池游玩愉快，期待您的再次光临。——叩一声鼓，燃一柱香，沏一泡茶。閲一本书，睡一个好觉。仟那，静下心，深睡眠！