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Excellent service and very good and friendly behavior of Mr. Gaurav and their team members. Very hygienic rooms.
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Thank you for the pleasant stay! It was such an amazing experience and we really enjoyed the moments. First of all, the staff was very kind, friendly and helpful. Terrific customer service! We were welcomed with such a nice romantic vibe in the room and also a cute note from the housekeeping team on the mirror. Room was very clean, tidy and perfect location for an amazing view! Love the huge couch by the window btw :)
But, there is also some issues that I want to raise. Firstly, we ordered in room-dinning but, there was no dining table provided. I went to several hotels and ordered in room-dining and they will always provide a table / trolley table at least to let us dine in the room. But, this was the first time I had this experience. The waiter left the foods on the study desk. But, we can’t dine on where the study desk was because, there was only one chair available. That’s why we had to moved the heavy table to be closed to the huge couch. I asked for the trolley table but, apparently they can’t let us use it.
Secondly, the soup was cold. Which was very disappointing :( I ended up just had a couple of spoons and can’t take it anymore.
Well, I guess those were the minus part of my stay. But, overall we enjoyed our stay there. Ah, one more thing! The angus steak balsamic juice was the best dish! Very worth to try!
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Couldn’t have asked for a better boutique hotel. Amazing location. Walk out the door - go around the corner…. And you have everything you could possibly want. The staff are incredible! ??
Definitely will stay here again.
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Great location, i.e very close to the train station. Although the entrance & lobby area is a bit small, but the room is spacious and beautifully designed.
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My family and I have stayed here many times. Always has parking available. Rooms are spotless, spacious, and property is quiet. Staff is extremely responsive to any needs. Kitchens are stocked with all that you could need for equipment. Property is well-maintained. Onsite laundry facilities for extended stays is nice. Can be to the plaza in minutes. Highly recommend!
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Guest
霍利楼酒店
时间:2026/02/01
Everything was great. A bog thank you ?? to sophie for acting promptly with our water leak issue. Nothing but polite and apolagetic. Thanks for the perfect quite weekend get.
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房间很好前台很热情
设施:很全面很棒
衞生:打扫得不错很细致
环境:周边很方便很安全有超市离火车站特别的近
服务:很好电梯有点小哈哈哈
酒店回复:地理位置得天独厚出门就是地铁站
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非常好的服务,酒店的工作人员都是有问必答。
同时也感谢酒店原谅我们走的时候忘记还房卡,房卡是环保木质的,留个纪念吧,也给酒店加个分。
我们房间朝着城堡的,景色不错,是看城堡最佳的位置?
不过需要提醒到爱丁堡的旅游者,旧城很多道路都是石头路,拖拉杆箱不是非常方便的。酒店到火车站最近的路线都是台阶,另外的路线是坡道倒也没有绕很远。
唯一想提醒酒店,浴室的玻璃固定不非常牢固,是一个安全风险。
酒店回复:Dear Guest,Thank you for your thoughtful review! We're delighted to hear that you enjoyed our excellent service and appreciated our flexibility with the room key. It’s wonderful to know that you valued the eco-friendly design!We're glad you loved the view of the castle from your room—it truly is a fantastic sight. Your reminder about the cobblestone streets will certainly help future guests navigate more easily with their luggage.We also appreciate your feedback regarding the bathroom glass; safety is a priority for us, and we'll ensure this is addressed promptly.We hope to welcome you back soon for an even better experience!Best regards,Sara | Assistant Front Office ManagerApex Grassmarket Hotel
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Location near china town, convenient, close to restaurants.
The room was not really clean. The bedsheet and quilt made me itchy and there was small dust almost everywhere.
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Amazing, cheap, social, friendly accommodation. Parking spot is a bit crowded though.
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