This place was fabulous! My room was top notch. Clean, welcoming, and full of charm. And steps from the beach. The staff were amazing. Highly recommend!

酒店回复：Hi Samantha, Thank you for your lovely review! We’re so glad you enjoyed your room, our location by the beach, and the service from our team. Your recommendation means a lot, and we hope to welcome you back again soon!Warm regards,No.124 Brighton

I’m here as part of a group of 6 friends, today will be the third day of our 8 day holiday. It’s a long 1.5 hour drive from Heraklion airport but check in was pretty smooth and easy. We have a sea view room with a shared pool, it’s worth mentioning that it’s about half a mile walk to reception so if you have mobility problems make sure you ask for a room as near as possible to all the facilities. We have 4 rooms between the 6 of us and they are all different, we did all book the same level, ours is very small. There’s no full length hanging space in the wardrobe and only 2 drawers between 2 of us. The rooms are cleaned every day but ours has been after 4pm and tea coffee water etc has not been replaced unless we have specifically asked. The staff, almost without exception are wonderful and really helpful. The problem for me is the food or more specifically the lack of information supplied about the food. I am coeliac, I can’t eat gluten, believe me not a lifestyle choice but a medical necessity. In the buffet restaurant and A La Carte restaurants there is absolutely no information about ingredients particularly the main allergens. There is gf bread but the toaster is used by everyone so lots of cross contamination. I have tried to discuss the issue with Guest Relations who passed me on to the Executive Chef. He said I could seek him out at every meal and he would tell me what I can eat. It’s not really working, he is vague and talks about traces of gluten. I did contact the hotel before booking re dietary requirements and they assured me it wouldn’t be a problem. It is! They have a note that I’m gf but I don’t think they know how to deal with it. It’s not just gluten, I met someone last night with a dairy allergy and the chef didn’t know what animal the milk used to make a specific cheese came from. I have suggested noting the main allergens on labels and menus but was told, by the chef, it’s not possible. The hotel is still in the ‘soft opening’ faze but it’s filling fast! It’s very quiet and peaceful but absolutely no entertainment just terrible music at the pools. I don’t think it’s 5 star but it could be with some effort and a bit more staff training.

酒店回复：Dear barbara k, Thank you for taking the time to provide such a detailed and thoughtful review of your experience. We appreciate your comments regarding the smooth and welcoming check-in process, as well as your recognition of our staff’s helpfulness and the overall cleanliness of the rooms. It is always encouraging to hear when our team makes a positive impression. We genuinely regret that certain aspects of your stay have not met your expectations, particularly regarding the size and layout of your room, as well as the distance from key facilities. We are truly sorry for the difficulties you experienced as a guest with coeliac disease and for the initial lack of clear allergen information in our dining areas. It is concerning to learn that your first communications with Guest Relations and the Executive Chef did not provide the clarity or reassurance you sought.To ensure your peace of mind, our Food & Beverage Manager spoke with you personally to address these concerns. They coordinated closely with you to arrange all your dining needs, overseeing your meals to safeguard your health throughout your entire holiday. Your candid input regarding entertainment offerings and music selection is also appreciated, and we recognize the significance of these elements in creating a memorable holiday atmosphere. We are grateful for your honesty and hope the remainder of your stay brings more comfort and enjoyment. Kind regards, Guest Service Team ananea Ella Rocrita

第一次入住酒店，服务特别好，前台很亲切，离高铁站近，下次有机会来昆明还会住这里

酒店回复：【特色自助早餐】【快充充电桩】【24小时贴心管家服务】尊敬的宾客，您好！感谢您选择下榻昆明呈贡福朋喜来登酒店，并对我们富有本地特色的早餐表示满意。让每一位宾客在享受国际品牌标准化服务的同时，也能品味到昆明的地道风味，是我们最大的心愿。希望我们新鲜出炉的现烤麪包和香醇的咖啡，为您开启了充满活力的一天。期待下次为您带来同样美味的惊喜！——昆明呈贡福朋喜来登酒店管理团队

距离地铁站非常近。服务很好 进来贴心帮拿行李。入住期间有任何问题都能随时解决。酒店大堂漂亮 很出片。设施非常不错

酒店回复：尊敬的宾客，您好!感谢您选择并入住北京南锣古巷子水晶酒店，您的认可和肯定是我们最大的工作动力，作为一家设计师酒店，从房间侍寝香薰晶石，到云南特色手冲咖啡，再到24小时衣物代洗服务，处处尽显以客户为中心的服务理念，酒店面积也是我们的优势之一，合理的空间布局，兼顾舒适度与私密性，给宾客从容自在的入住体验，结合超标配的选材，精简的对客流程，用心让来酒店的每一位客人都能有到家的感受而努力，欢迎您随时关注我们，希望下次来能给您带来新的体验，衷心地期待您的再次光临，我们在水晶酒店等您哦！酒店总经理：杨立霞

We had a lovely stay at the radisson praygraj,the staff at the restaurant the reception the housekeeping were extremely cordial and Anisha made sure we were comfortable the entire time.

1酒店位置绝佳，出行游玩、吃饭都很方便。房间采光很好，打扫得一尘不染，床品柔软睡得很安稳。工作人员态度亲切，办理入住效率高，整体体验感拉满，强烈推荐！

酒店回复：尊敬的宾客：您的赞美如同春日暖阳，温柔地照进了我们的心房，每一句好评，都是我们前进的动力源泉。五星好评已查收，期待与您再次相遇在文歆（温馨）的小窝！

Had a wonderful stay! A special thanks to Chloe for her excellent English and fantastic customer service attitude. She made everything so smooth and welcoming. Highly recommend this hotel!

酒店回复：Thank you so much for your lovely review and kind words. We’re truly happy to hear that you had a wonderful stay with us.A special thank you as well for mentioning Chloe — she will be very delighted to know that her service made your experience more comfortable and welcoming.We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back again in the near future. ??

无论环境还是设施都挺不错的，住着也舒服，我们是淡季出游，100出头的价格性价比还蛮高的，推荐入住这家。

酒店回复：感谢真诚推荐！环境舒适设施齐全，淡季性价比十足，能让您住得舒心我们倍感欣慰，用心做好服务与品质，期待您下次再来～

房间很好，装修很新，俩大人俩小朋友连续住两天体验感非常好，下次还来。

位置非常好，一出门就能逛古城，离北门也非常近，服务很好很周到，会帮忙接送行李，房间景观也很不错，可以俯瞰古城，下午茶很好喝??推荐入住~

酒店回复：居于古城佳处，出门便揽满城烟火，近邻北门，出行从容便捷。贴心相助搬运行李，细致服务温暖旅途。凭窗远眺尽览古城盛景，清甜下午茶悠然惬意。承蒙青睐倾力推荐，静候再度相逢，共赏此间万般风华。