Hot tub was warm but the jets weren't working however the pool area was very nice and clean.

酒店回复：Thank you for sharing your feedback. We’re glad to hear you enjoyed the pool area and found it clean and inviting. The hot tub is a soaking tub, so while it stays warm, it doesn’t have operational jets. We understand how that could be unexpected, and we appreciate you mentioning it. Your comments help us ensure guests know exactly what to expect during their stay.

Very disappointed with my stay. I booked a king corner suite well in advance for my son’s prom night and paid over $500. I called ahead and was approved for early check-in, and I arrived two hours before the standard 4 PM check-in. Even arriving that early, I was told the hotel had overbooked and was “upgrading” me to a standard room with two queen beds — a room that normally goes for under $200. If they were already overbooked at 2 PM, how many people were allowed to check in early ahead of guests like me who reserved a premium suite in advance? When I asked to see the room first, the manager (I believe his name was Josh) told me he’d have to release my reservation and couldn’t guarantee it would still be available when I came back, leaving me with no real choice. The “upgrade” amounted to access to snacks like granola bars, which was useless to us since we were only there to get ready for prom. Several other families in the lobby were experiencing the same thing, and I overheard that a family with a connection to staff received an actual suite. When I followed up with management the next day, the response was dismissive and I was told to call corporate. The property itself was clean, and I appreciated that. But paying premium prices for a downgraded room and being met with a rude, unhelpful manager is unacceptable. I will be contacting corporate.

If you want to enjoy your trip, I strongly suggest booking somewhere else.

地理位置极佳，位于 Bow Valley Pkwy，在 Banff （距离班夫更近）和 Jasper （243km 3小时驾车??）小镇之间，驾车去路易斯湖 14分钟，真正的住在风景里！ 我选的是 Single Cabin House 独立小木屋2室1厅，实际入住#9号，客厅、厨房、露台朝南，光线充足，再往南有一小片树林和铁道??，但是2个卧室朝北，晚上睡觉几乎听不到任何噪音，非常安静！ 东北朝向的卧室一张 Queen Size（适合1-2个人）西北朝向的卧室有一张 Bunk Bed （适合2-3个人），所以整个独立小木屋适合3-5个人入住！ 位于东北第一排大木屋的地下室有健身房、热桑拿、淋浴??、还有我最喜欢的 Washer n Dryer。 入住期间，洗衣机和 烘乾机 免费试用，商家专门 预留了$2 硬币?? 供住客使用，真的是太贴心啦???? 沿着东边河边往南还有几个 Bonfire Pits，红色的椅子，特别出片；如果你看到这里依旧心动的话，我建议你可以预订#1-#9 Single Cabin，本人不喜欢爬楼，所以专门预订一层的小木屋平层。 希望大家玩的开心！

Amazing place! Great food at the restaurant and great drinks as well!!

1.设备很新，早餐种类很多，泳池很不错。 2.房间淋浴时热水不稳定，忽冷忽热不舒服，沐浴乳瓶用黏的固定会掉下来。

Room is very clean and as expected. It is a new hotel, no foult. Bathroom is clean. Buffee breakfast is included which is nice. Room that i booked good for couple of days. Its queen room. Small

staff was really friendly I love my stay there

酒店回复：Dear Guest,We are delighted to know you loved your stay and found our staff really friendly throughout your visit. It is wonderful to hear your experience was enjoyable and comfortable, reflecting our focus on warm hospitality and guest satisfaction. Your feedback is truly appreciated and motivates our team to keep delivering great service. We look forward to welcoming you again for another pleasant stay at our hotel.Sincerely, General Manager

Buen hotel

酒店回复：Hello Mr. Flores,We are delighted to learn that your stay with us was enjoyable. We are grateful for your positive feedback and appreciate your recognition of our team's efforts. Your satisfaction is our top priority, and we are thrilled to know that we met your expectations.

Clean, friendly, modern, and convenient. Check the view from the 9th floor.

酒店回复：What a pleasure to read your review! We are so grateful you enjoyed a modern and convenient stay at Hyatt Place East Moline/Quad Cities. It sounds like the view from the 9th floor made your visit that much more memorable. We hope to welcome you back the next time you're in town!