Very disappointed with my stay. I booked a king corner suite well in advance for my son’s prom night and paid over $500. I called ahead and was approved for early check-in, and I arrived two hours before the standard 4 PM check-in. Even arriving that early, I was told the hotel had overbooked and was “upgrading” me to a standard room with two queen beds — a room that normally goes for under $200. If they were already overbooked at 2 PM, how many people were allowed to check in early ahead of guests like me who reserved a premium suite in advance? When I asked to see the room first, the manager (I believe his name was Josh) told me he’d have to release my reservation and couldn’t guarantee it would still be available when I came back, leaving me with no real choice. The “upgrade” amounted to access to snacks like granola bars, which was useless to us since we were only there to get ready for prom. Several other families in the lobby were experiencing the same thing, and I overheard that a family with a connection to staff received an actual suite. When I followed up with management the next day, the response was dismissive and I was told to call corporate. The property itself was clean, and I appreciated that. But paying premium prices for a downgraded room and being met with a rude, unhelpful manager is unacceptable. I will be contacting corporate.

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