Bathroom smelled like sewer gas. Otherwise was ok.

酒店回复：Dear Guest,we would like to thank you for taking the time to review our Palace Catania | UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania | UNA Esperienze

Bel hotel très bien situé dans la ville. Bonnes prestations, l'h?tel a du cachet et est bien entretenu. La chambre était ample, propre et confortable. Le petit déjeuner avec des produits maison est bien. Le parking en sous sol est un plus, par contre il est payant, nous n'en avons pas été informé au préalable, mais le prix reste raisonnable (5€)

A truly first-class luxury hotel. The property is absolutely beautiful, the restaurants are outstanding, and the overall experience reflects the high-end hospitality standards one would expect from a hotel of this level. Beyond the stunning facilities, what made this stay truly special was the human warmth of the staff. During a very difficult moment I experienced with my daughter while staying here, so many team members went above and beyond with genuine kindness, empathy, and care. A very special thank you to Tirsa, Christie, Jordan and Belkis for helping us out. Also special mentions to Nayeli, Farid, Alejandro, Dinia, Heizy, Lia, Dania, Jeray, Karla, Byron, and Moises for making us feel so cared for and welcomed throughout our stay. Because of them, what began as a difficult trip became a truly meaningful and memorable experience. This is definitely a place I will continue coming back to.

酒店回复：Hi Paola,Thank you for sharing your wonderful experience with us. We're thrilled to hear that our team made such a positive impact during your stay, especially during a challenging time. Your kind words about our staff and facilities are greatly appreciated, and we will be sure to pass on your gratitude to everyone mentioned. We look forward to welcoming you back for more memorable experiences.- Kimpton Grand Roatan Resort and Spa

They charged us for parking in front of our room. Unbelievable. We stayed there in April, off season, the motel was empty.

The ladies at front desk ( sorry I don’t rember her name) greated with a smile and a cold beer

各方面都很均衡的一家电竞酒店，地段、衞生、服务、配置全都在线。钟楼商圈四通八达，去哪都省时省力。房间乾净清爽无杂乱，居住体感特别舒服。服务随叫随到不敷衍，电竞设施齐全，电脑丝滑不卡顿，闭眼入住不踩雷。

酒店回复：感谢您的五星鼓励！衞生和服务我们会严格把控，祝您每局都顺利吃鸡！

今天服务很好，很热情，然后衞生也比较乾净，整齐，设施设备比较完善，有洗衣房，有烘乾机有用烫机，然后有健身房，健身器材也比较好，很喜欢这一家酒店，下次还会过来

I didn’t get the room I booked for and the room had bed bugs never again

酒店回复：Thank you for sharing your feedback. We regret that your stay did not meet your expectations.After reviewing the reservation details, we confirmed that the booking made through the third-party platform reflected the studio room category that was selected at the time of purchase. While we understand there was disappointment regarding the accommodations reserved, our team worked to explain the booking details and assist in any way possible within the limitations of the third-party reservation.We also take all cleanliness concerns extremely seriously. Following the comments raised during the stay, the room was professionally inspected by Ecolab, and no evidence of bed bugs or related concerns was identified.Our associates remained committed throughout the interaction to providing professional, respectful service, and we stand behind the cleanliness standards and guest experience we strive to deliver each day. We appreciate all guest feedback, as it allows us to continue improving and maintaining the high standards our travelers expect.

房间整洁乾净。配套措施齐全。

Janice worked in lobby breakfast service. She is a benefit to your hotel. She was impeccable in her appearance and stance. She was approachable and friendly. She took care of us like a professional. We enjoyed being served by her and having conversation. Excellent job Janice!