Excellent front of house team. Facilities excellently clean. Perfect location for sightseeing. Parking much easier than one might imagine.

The review is not on the stay, it’s on the lack of customer service from both Marriot and *******

The stay was great , service was fabulous and I don't have any word to explain how much delicious the food was . Overall everything was amazing and as it was my anniversary they provided a complimentary cake and decoration to us .

No support I explained I couldn’t stay due to work And I asked change of date or refund but no staff was able to help

Отличное расположение и красивая территория отеля. Тихо, зелено, отличный вид и недалеко от центральной улицы. Очень приветливый персонал гостиницы, вкусно готовят. С вайфаем и душем проблем не было. Из минусов - в комнате довольно прохладно ночью.

We booked two rooms, and requested in advance that they be ajoining. We were told our request was accommodated. They even sent someone to unlock the door between the rooms. They weren't ajoining, and the front desk wouldn't reassign our rooms. The staff seemed exhausted and annoyed. They seemed put out that we wanted a key for each adult that was on our reservation. One of the valets almost hit my husband with a car. He literally had to slam on the breaks, and we were in designated unloading area. Anthony and Tommy were absolutely delightful. Everyone else was either very tired or kinda rude. One of our rooms had an overwhelming perfume smell. It took 24 hours to air it out. It was as pungent as bug spray. No one ever removed our trash or dirty towels. They knocked to offer clean towels, and promptly left. We had to truck our own garbage to the bin, and then hunt down the housekeeping cart to drop off used towels. We stayed for 5 days, & they said they'd clean after our 3rd night. They never cleaned. Also, the beds were NOT queens; they were definitely just doubles. The only working vending machine only took $1 bills. The rest were out of service. Anthony, in particular, really was great. The rooms seemed well maintained, and location is excellent. But, we will definitely never stay here again. I've stayed at four other hotels on Disneyland trips. This was the worst hotel stay for any Disneyland trip I've ever planned.

Beautiful room. Great restaurant and Bar. Very attentive Staff. Very enjoyable stay. We will be back soon!

Das Hotel war sch?n und hat unsere Bedürfnisse erfüllt. Einziges Manko: In Zimmer 61 gab es nachts gelegentlich Ger?usche aus der Dusche; ich konnte nicht feststellen, ob sie von den Wasserleitungen kamen. Ansonsten war das Hotel sauber und sch?n. Ich hatte leider etwas Pech mit unserem Zimmer. Au?erdem gab es kein Trinkwasser auf den Zimmern.

Good central location with free parking for guests, very clean and spacious room and lovely staff. Breakfast was ok, veggie sausage tasted like under cooked pork sausages the reat was nice.

This is a beautiful, luxurious, and calm ryokan experience. We miss the bathtub already! Our room also had beautiful views.