Booking in - after long journey had to wait outside in heat for 10 minutes with our luggage’s, entry to lobby was not permitted by security even after showing booking reference. Room facilities were very good, it was clean and fresh. But building work was on going in room next door, room opposite and room upstairs, drilling and hammering between the 3 rooms from 0900 till midnight. Gym was very good and clean. Swimming pool had no lifeguards, we were the only people who showered before using the pool, there didn’t appear to be chlorine in the water and although not 100% sure but by third day we both caught the flu virus probably from the sneezing kids using the pool. Booking out was simple from the room, but exiting car park was firstly expensive at 95 ringets for under 3 days, and secondly took 20 minutes to exit the car park as their payment system was not processing card payment, eventually we paid 100 ringets cash for someone to use their account to exit the car park. Location of the place was excellent, approx 30 mins walk to most places we wanted to visit, however after the first day of walking where we both nearly vomited from the raw sewage smell walking further down the road we took a grab on second and third days. Summary: new building, has potential but clearly not ready yet for guests.

酒店回复：Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay ??We have reported each of the issues you mentioned to our property management team. Renovation work in the building is indeed limited to 9:00 AM – 6:00 PM, but we will follow up closely to ensure improvements are made as soon as possible.We’ve also noted your feedback regarding the parking inconvenience and the attitude of the security staff, and we’ll be addressing these matters with the management for better service in the future.Thank you sincerely for bringing these matters to our attention — your feedback helps us improve. We’re truly sorry once again and hope to have the opportunity to serve you better next time. ??

很赞的体验

这是一家非常温馨的酒店，位于菌子市场中心，位置好，停车方便。房间整洁卫生干净，采光好。前台小姐姐非常客气。美中不足就是时间有限不能长住，下次还会再来。

酒店回复：尊敬的宾客：您好，感谢您的点评！酒店提倡“用心服务”，我们正在用心发现可以给您 提供服务的机会，给您提供更满意、更舒适的休息环境！您的满意就是我们的追求！期待您的再次光临。

开业没多久的酒店，离古城有些距离，没车的游客行程会有点周折。 优点：房间设施周全，灯，马桶，窗帘，电视，WiFi都是智能控制。1米8大床，很舒适。 槽点：应下午2点可以入住，我们5点到的酒店还不能及时办理入住手续，我们幸运在前台只等了20分钟。期间和同样办理入住的游客聊了会儿，他们等了一个多小时??。 房间一边是未开发完的楼盘，一层还在施工，另一边挨着马路。因为是新酒店，整个酒店及房间的甲醛味道非常大，可能本人比较敏感，入住没多久嗓子就感到不舒适。和前台协商，态度很好但没办法解决（酒店没有临时移动空气净化器，窗户又不能完全打开，只能向前推开一些，因为是智能窗帘，夜里还得想办法把挡住的窗帘打开一点散味儿）。建议有孩子和身体欠佳的游客暂时慎选，毕竟身体是重要的。酒店是拿我们游客当净化器了??。 早餐人多时菜品供应不上，餐厅两个服务人员，一个煮面，一个上菜打扫根本忙不过来，所以用餐环境略显凌乱无章。 总结：虽然是刚开业的酒店，但是毕竟是如家旗下的，想问题应该再周到灵活一些。硬件齐全了软件是不是也应该提升，人员配备、空气甲醛封闭等等。，或提供空气净化器供临时使用。毕竟现在还不是五一十一的旅游旺季，现在都应付不过来十一怎么办呢？诚恳的建议，希望酒店有所改善。

酒店回复：尊敬的宾客，非常感谢您抽出宝贵时间详细反馈入住体验，您的意见对我们至关重要。 对于您提到的入住办理等待、甲醛气味、早餐供应及人员配备等问题，我们深表歉意。针对这些问题，我们已采取以下改进措施： 1.入住办理：增加前台人手，优化办理流程，同时为等待客人提供饮品和休息区；?2.甲醛问题：全面加强通风，紧急采购一批空气净化器放置于客房及公共区域，并对客房进行专业除醛处理；?3.早餐服务：增加餐饮服务人员，提前备餐并动态调整菜品供应，确保用餐环境整洁有序。 作为新开业酒店，我们确实存在诸多不足，您的诚恳建议为我们指明了改进方向。我们会以更高标准提升服务品质，期待有机会为您提供一次满意的入住体验，证明我们的进步。

在沙漠里的酒店，环境不错，打开门窗就是沙漠，孩子喜欢的不得了，不限时玩沙子、滑沙，晚上我们还去看了星星。在沙漠里能有这个住宿条件不错了??餐厅的菜也不贵，而且味道很不错??早餐也丰富

酒店回复：感谢您的详细好评！看到您和孩子在沙漠酒店度过了这么愉快的时光，我们特别开心～ 能让大家推开窗就拥抱沙漠，尽情玩沙子、滑沙，夜晚还能欣赏璀璨星空，正是我们想带给大家的独特体验。 餐厅的菜品和早餐能得到您的认可，也是我们的荣幸，会继续保持这份用心～ 期待未来能再次为您和家人创造更多沙漠里的美好回忆呀！

One of the best hotels we have stayed at. Came with a family of five, had a great room with excellent views. But the service was unmatched. Staff made us feel at home, and took care of us like we were the only guests in the hotel. We enjoyed benefits of the gold room, including complimentary drinks, breakfast, and afternoon tea. The spa and pool were also exceptional.

酒店回复：Dear hammad y Thank you very much for your kind and thoughtful review. We are truly honored to have had the opportunity to welcome you and your family, and we’re delighted to hear that your stay was such a memorable one. It brings us great joy to know that you found our service exceptional and that our team made you feel at home. Creating a warm and personalized experience for each guest is at the heart of what we do, and your words are a wonderful affirmation of our efforts. We’re also pleased that you enjoyed the comfort of your room and its views, as well as the exclusive benefits of the Gold Room, including the complimentary drinks, breakfast, and afternoon tea. It’s wonderful to hear that our spa and pool facilities added to your overall experience. Your recognition of our rooms, location, cleanliness, service, and sleep quality means a great deal to us. We will be sure to share your feedback with our entire team, as it will serve as a great source of motivation. We sincerely hope to welcome you and your family back again soon for another exceptional stay. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

酒店房间宽敞明亮，卫生间设施齐全完好，酒店位置极佳，由于五大连池景点分散，但酒店到各景点的距离都不远，自驾都很方便。服务员服务周到热情。酒店餐饮很好，有自助，也可点餐，适应不同需求。

本来想再次入住这家温馨的酒店。 我觉得硬件真的很好。 但是硬件那么好的万豪酒店， 为何价格越来越低呢？ 所以干脆不住这里了。 我也是百思不得其解。 现在的酒店都那么卷吗？ 可是价格低意味着品质会越来越差吖。 给一分是认可业主的硬件投入的。 其他的我觉得这个管理团队不像万豪。

酒店回复：尊敬的旅享家您好，非常感谢您选择下榻我们酒店，更由衷感谢您对我们硬件设施的高度认可，您作为回头客的反馈对我们而言尤为宝贵。我们完全理解您看到价格变动时产生的疑虑以及对未来品质保障的深切关注——您期望在任何价位下都能享受到与万豪品牌相符的、始终如一的卓越体验，这正是我们团队不懈追求的核心目标。 请您放心，您的担忧我们高度重视。我们近期在特定时期（如暑期）尝试了更具活力的价格定位，旨在响应市场需求，让更多宾客有机会体验我们引以为豪的硬件设施和标准的服务，并非对服务或设施投入的缩减。我们想向您，并向所有关注我们的宾客郑重承诺：我们坚守的品牌服务标准与设施维护品质绝不打折！我们真诚希望能有机会再次欢迎您回来，亲身体验我们对品质不变的承诺，祝您生活愉快！

Great

酒店回复：Dear Valued guest,Thank you for your rating! We truly appreciate your feedback and hope to welcome you back soon for another great stay.Sincerely,PimpisaExecutive Assistant

风景属于昆明的no.1 毋庸置疑，但是如此好的位置许多细节却不尽人意，希望管理者可以重视一下吧，不然真的很可惜，最后祝你们越来越好哦！

酒店回复：亲爱的里客，感谢您选择入住滇池右里酒店，并作出真挚的点评，首先感谢您对我们右里位置的认可，右里毗邻滇池湖畔，大部分房间以及3楼开放式公区具有一线观滇视野，您提出的细节问题，我们也非常重视，右里作为一家新酒店，在细节方面我们已经在逐步改善和提升了，期待下次回来时，您再给我们分享您对右里的独到见解。祝好！