clean room, a/c worked as expected, car prk was secure and enough spaces for number of guests staying there.

very noisy with construction and too hot in the room but overall was fine

Thank you for the pleasant stay! It was such an amazing experience and we really enjoyed the moments. First of all, the staff was very kind, friendly and helpful. Terrific customer service! We were welcomed with such a nice romantic vibe in the room and also a cute note from the housekeeping team on the mirror. Room was very clean, tidy and perfect location for an amazing view! Love the huge couch by the window btw :) But, there is also some issues that I want to raise. Firstly, we ordered in room-dinning but, there was no dining table provided. I went to several hotels and ordered in room-dining and they will always provide a table / trolley table at least to let us dine in the room. But, this was the first time I had this experience. The waiter left the foods on the study desk. But, we can’t dine on where the study desk was because, there was only one chair available. That’s why we had to moved the heavy table to be closed to the huge couch. I asked for the trolley table but, apparently they can’t let us use it. Secondly, the soup was cold. Which was very disappointing :( I ended up just had a couple of spoons and can’t take it anymore. Well, I guess those were the minus part of my stay. But, overall we enjoyed our stay there. Ah, one more thing! The angus steak balsamic juice was the best dish! Very worth to try!

Good property, clean, airy feel, staff trying their best but ITC/Marriot need to provide more training at all levels.

酒店回复：Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

The shower walls needed a deep clean .Bar food could have been served hotter . All staff very polite helpful and friendly . A quiet expensive hotel for what is on offer

酒店回复：Dear Ronald,Thank you for taking the time to share your feedback following your recent stay.We’re pleased to hear that you found our team polite, helpful, and friendly — your kind comments about the staff are truly appreciated and will be shared with them.At the same time, we’re very sorry to learn that certain aspects of your stay did not meet expectations. Please accept our apologies regarding the cleanliness of the shower walls and the temperature of the bar food. This is not the standard we aim to deliver, and your comments have been shared with our housekeeping and food & beverage teams for immediate review and improvement.We also appreciate your feedback regarding value. We continuously review our pricing and overall offering to ensure we provide an experience that reflects our rates, and your comments are extremely helpful in that process.We hope you might consider giving us another opportunity in the future to provide you with a stay that fully meets your expectations.Best wishes Pete

3千多块钱定的家庭房，携程上写的2个单人床，1张大床。晚上11点到人累，酒店硬是给我一个只有2个单人床的房间，和普通房间一样，硬説是他们酒店的家庭房就是这样的。拜托，贵了差不多1千元喔，酒店那个 Hard lady，一件中国人就这样，一见外国人，脸笑的那是真难看，中国同胞们，不要再去这个个酒店！大坑！！！ 对了 还是 携程定制师推荐的！

First experience at the Imperial Hotel, was an overnight stay travelling onwards thereafter. Gentleman on reception was extremely helpful and informative and accommodating for our 4 legged travelling companions. Lifts available, we was on 3rd floor with sea view and a great view it was. Would recommend and will stay again. Thanks

Staff was extremely friendly and helpful. Will definitely be back.

Furniture in lobby was dirty and broken down. The rebar was not working and we had a very hard time getting our luggage up to the 3rd floor.

Very nice hotel including breakfast and good location