Front desk gentleman was amazing and professional. Very clean and updated rooms. Nice and high quality breakfast choices!!

Clean room, very helpful and hospitable staff, good location

I needed a hotel while caring for my father in the hospital. This was perfect. Our room was spacious, comfortable, and clean. We had a fridge and microwave that was helpful for a simple meal at the end of the snd of the busy days. Breakfast was nice. Parking was convenient. Staff was helpful and friendly.

We had a nice room with space for the kids. The pool is heated and fun to play in- the spa was broken. Breakfast was nice with a big room and some adults tolerate kids at this hotel. Not exactly a family hotel, but we only encountered one grumpy old lady. Not sure why older people hate kids so much at these types of hotels. We mostly found it fine for our kids to be kids. The location is okay. There is a market and some quick food places nearby. We could easily drive to our planned destinations. The parking garage is great, since there is little parking in the area. It is not secured, but we felt safe and had a fun vacation/gym comp travel experience.

酒店回复：We are delighted you enjoyed your visit, we are an everyone Hotel and glad you didnt let anyone get in your way

The hotel canceled my reservation without notice. They said my card declined but how can that be when I paid in full when I booked the room three weeks ago. The employee Patrick was no help at all and was very smug. I will admit my husband was for upset after a flight and having to drive an hour and 30 minutes from the Tuscan airport to find out the canceled my room. Patrick stated he couldn't do anything since I booked through a third party. I have used ******* for years and have never had a problem with any booking. This hotel did not want my business and it was very clear that Patrick did not want to help. Thank goodness when I called ******* and told them about the incident that happened they were able to get me a room at another hotel and 11pm at night. So I don't think it was a problem with third party booking. Someone messed up my reservation at this hotel and didn't want to take accountability for their mistake.

Staff was friendly, the room was clean at least, breakfast was okay, and the courtyard was fairly nice. However, I paid for a courtyard view and my husband and I were put at the tail end of the building, where it was at the end of the courtyard, the hot tub jets were out of order, the property is older and looked it, and I asked for extra pillows when I booked the room and never received them along with the bed being so uncomfortably stiff and getting maybe an hour and half of interrupted sleep. Not the best experience to celebrate our 21 year Anniversary.

フライトが早朝発のため、空港近くのこちらを利用しました。新しい施设のようで、部屋はとても绮丽で広々としています。スタッフの方は少し惯れていない感じがしましたが、亲切でサービスが良かったです。

I had a fantastic stay at the Renaissance Hotel! The room was spacious, and impeccably clean, with all the amenities I could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep. The hotel's location was perfect, close to key attractions and transportation. Overall, a top-notch experience — I highly recommend the Renaissance Hotel for anyone looking for comfort, excellent service, and a memorable stay!

酒店回复：Dear Guest,Thank you for choosing Renaissance Shenzhen Panglin Hotel and for sharing your positive feedback regarding your stay with us.Located in the heart of Luohu’s commercial district, our hotel features a luxurious yet elegant design. With 397 beautifully appointed guest rooms and suites, each styled in a modern fashion with warm neutral tones, we strive to create a comfortable atmosphere while showcasing the charm of the city, inviting guests to embark on inspiring journeys of discovery.Our four distinctive restaurants and lounges are designed to satisfy every culinary curiosity, offering a wide selection of local specialties and international classics. Situated on the 50th floor, Yun Jing Xuan Revolving Restaurant completes a full rotation every two hours, allowing guests to enjoy breathtaking 360° panoramic views of Shenzhen while savoring exquisite creations and global delicacies prepared by our talented chefs.We will continue to uphold Renaissance brand service standards and remain committed to providing exceptional experiences for every guest. We sincerely look forward to welcoming you back again in the near future.Wishing you all the best.

Excellent BREAKFAST Not happy with the pay to PARK situation, however for $5 you can park across the street for 8 hrs and street parking is free from 7p to 9a. It is truly as beautiful and clean as the pictures and the reviews. I highly recommend

Super établissement. Personnel agréable et serviable. Bien équipé. Logement top et spacieux.