Hotel was great. My only gripes was the bathroom being a bit out dated with no fan and no self parking option. Forced into a $45 a day valet parking.

This was a great resort with great staff. My wife and I enjoyed each day we spent here.

酒店回复：Hello Mickeal,Thank you very much for your wonderful review.We are delighted to hear that you and your wife enjoyed your stay with us and that our team helped make your experience a memorable one. Your kind feedback means a great deal to us and is truly appreciated by the entire team.We hope to have the pleasure of welcoming you back again in the future.

I recently stayed at the South Lodge Hotel Brighton, the Hotel is beautiful, the room I had was lovely, comfortable and had everything I needed. I ordered room service which arrived in very reasonable time and the food was lovely. The service I received from staff from moment I arrived to leaving was impecable. The Spa is wonderful you deficantely cannot stay without using these facilities,. Many Thanks Sue

酒店回复：Sue, Firstly, may I thank you for reviewing your recent visit to South Lodge. I am absolutely delighted to read that you had such an enjoyable stay with us and that the team looked after you so well. I very much hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations

Our stay at Grand Mercure Goa was unfortunately disappointing overall. The positives were: ? The location — serene, peaceful and very pleasant ? Spacious and clean room ? The restaurant, Mello, was sufficiently staffed during the breakfast buffet and offered a decent spread However, the hotel operations and service standards were far below expectations. Despite repeated attempts, we were unable to meet or even speak with the GM or manager in charge, who remained unavailable throughout our stay. It appeared that the property was being managed largely by junior staff, with very little supervision or accountability. The hotel also seemed severely short-staffed, with several fresh recruits or inadequately trained team members handling guest concerns. Housekeeping service was consistently poor and delayed. Basic necessities such as towels, napkins, and toiletries were often unavailable or delivered only after long waits or multiple follow-ups. One major concern was hygiene. Drinking water in the rooms was provided in refilled glass bottles that visibly contained dirt particles, which is highly unhygienic and unacceptable for a hotel of this category. Additionally, the bathroom drainage was faulty — water would not drain properly, leading to choking and a persistent foul smell in the bathroom. Overall, apart from the few positives, the stay experience was unsatisfactory and did not meet expected hospitality standards.

Unfortunately, all things with water are just lukewarm. Which means the hot tubs are warm tubs at the pool area. Room showers are only lukewarm. I dare to bet they are set at 30 degrees c. Will definitely be a 5 star experience if the water temps are up a notch.

It was clean and spacious. I loved the price!!! Loved the pools and water slides. So much to do. Perfect family vaca spot

酒店回复：This is exactly the kind of review that makes us happy to come to work! Space, pools, water slides, and a price that makes the whole family smile, that's the Vacatia experience we work hard to deliver. Sounds like the kids had a blast (and maybe the adults too). We'd love to be your go-to family vacation spot for years to come!

The whole staff is very attentive, very friendly when you stay you have to spend time in the bar (Plat 99) as the drinks and staff are great!

酒店回复：Thank you for choosing The Alexander. We’re delighted to hear our attentive service helped make your time with us so enjoyable and that the warm, friendly atmosphere stood out throughout your stay. It’s especially great to know you had the chance to relax and enjoy our drinks and hospitality. We appreciate you taking a moment to share your experience and look forward to welcoming you back for another memorable visit.

O hotel oferece lindas vistas de Tropéa , das praias , das falésias . Os jardins tbm s?o muito bonitos e cuidados ! S?o os únicos pontos realmente 5 estrelas !! Os quartos s?o bons mas nada de especial , e n?o existe elevadores, o que é bem desagradável ! A grande decep??o foi a comida ! Por??es minúsculas , de gosto duvidoso , caras e nada satisfatórias ! O café da manh? t?o exótico e minúsculo que nem dá pra descrever !! Com certeza n?o voltaria a me hospedar lá !

Wonderful location, friendly and engaged staff -- great choice for a beach vacation with easy access to the city

Der Service an der Rezeption war gut, leider ist das beim Frühstück nicht so. Die verantwortliche Dame gibt sich extrem pingelig: obwohl nur wenige G?ste zum Frühstückangemeldet waren (keine 10 Br?tchen im Korb), und der erste 4 Minuten vor 6:30 Uhr erschien, wurde der abgewiesen, obwohl alles bereits fertig vorbereitet war. Diese Kleinlichkeit verdirbt einem das Frühstück schon im Voraus. Diese Dame fiel dadurch schon bei mehreren Aufenthalten auf. Da das Hotel auch zu den teureren H?usern der Region geh?rt, bin ich nicht bereit das so hinzunehmen, und buche dort, wo man als Gast willkommen ist und auch dieses spüren kann.

酒店回复：Lieber Gast,vielen Dank, das Sie sich Zeit für Ihr Feedback genommen haben. Es tut uns leid, dass Sie den Frühstücksservice nicht als gastfreundlich empfunden haben. Unsere regul?ren Frühstückszeiten sind von Montag bis Samstag von 6:30 bis 10:00 Uhr und sonntags von 7:30 bis 11:30 Uhr . Vor diesem Zeitpunkt kann das Buffet leider noch nicht freigegeben werden, da einzelne Komponenten – wie z. B. frische Backwaren von unserer regionalen B?ckerei oder die warmen Buffet-Komponenten– erst ab 6:30 Uhr vollst?ndig zur Verfügung stehen. Wir prüfen den Fall intern und suchen nach einer L?sung, dass die Frühstückszeiten (noch) besser kommuniziert werden k?nnen. Als 4-Sterne-Hotel bieten wir unseren G?sten neben dem kostenfreiem Parken auch einen Sauna- und Wellnessbereich, ein eigenes Restaurant sowie weitere Serviceleistungen. Durch unsere dynamischen Zimmerpreise befinden wir uns aktuell zudem auf dem niedrigsten Preisniveau der letzten zehn Jahre und k?nnen somit die Kritik über das Preis-/ Leistungsverh?ltnis nicht nachvollziehen insbesondere mit dem Hintergrund steigender Kosten. Wir würden uns freuen, Sie bei einem zukünftigen Aufenthalt wieder von unserem Haus überzeugen zu dürfen.Beste Grü?e, Ihr BW Queens Team