Enjoyed my stay here during my business trip in Jakarta. Love the service from the hotel service team and the food in the restaurant hotel as well! Will definitely come back here for my next business/personal trip!

酒店回复：Dear Valued Guest,Warmest greeting from JS Luwansa Hotel and Convention Center.Thank you for sharing your experience. We are delighted to hear that you enjoyed your stay with us during your business trip in Jakarta. It is wonderful to know that our service team and restaurant offerings made a positive impression. Your kind words mean a lot to us, and we look forward to welcoming you back for both business and personal trips in the future.Luwansa Heart,Dedi ArdiansyahRooms Division Manager

Ruben at Leonardo Botique Central is super nice, did his job, otherwise lady kitchen staff was rude! Not accommodating, broke a plate , nasty! Location was great!

Everything about McCracken Country Club was outstanding. What a relaxing place. Great meal in their bistro, and room was comfortable with lots of space

We have been at this hotel 3 years in a row, because we really enjoy the atmosphere. We stayed each time 2,5 to 3 weeks in January/February, on a half board basis. It is one of the hotels of Playa de las Americas that is the closest to the beach without any road between the hotel and the sea. The rooms are large with good size balconies and gorgeous views. The personnel is friendly and efficient, from the reception desk to the restaurant to the cleaning ladies. Special services are really a plus, like the late afternoon service that offers a second set of towels in case the ones you have used during the day would be damp (and it comes with little Lindt chocolates!) Playa de las Americas is busy, but the hotel offers a quiet oasis with palm trees and the feeling that you are in a much larger property in the middle of nowhere. It has three swimming pools, one is heated and of a good size but may be a bit crowded during the day, but the other two are huge and the sun, even in January, heats them enough (22/23 degrees ?) to allow an enjoyable 15 minute swim. The hotel parking is not very large and cannot be booked before arrival, but the public parking is 50 meters away. We very often took our luncheons outside, since we make a lot of hikes and journeys in the back country, so we did not make an extensive use of the buffet at night, but it offers a large variety of local and international dishes that are regularly refilled until late and the menus change every day with a lot of creativity. This year unfortunately, problems forced us to go back home earlier than foreseen, and the reception immediately offered (and made the same day) a refund of the unused days, based on the fact that we had booked a fully flexible rate. It is a very decent way of doing business. We are looking forward to come back next year for our usual 3 week stay.

Staff was so nice and willing to work with us!

Beautiful property and view. Friendly and helpful staff. Lots of noise transfer between units, esp when closing Unit doors. Mattresses on beds need updating.

Spotless room and bathroom with great quality sheets and towels. Breakfast was off the scale and staff couldn't be more friendly and helpful. In a great location for the city.

酒店回复：Dear Christine: Thank you very much for your excellent review. We love to see you again very soon.Warm wishes from Murcia

I booked the upgraded jacuzzi tub room. When I arrived I was told the tub Jets weren't working. I was given a regular room. I contacted both the hotel and the website afterwards to request a refund of the $37 upgrade fee. Hotel said pricing and refunds was up to ********** ********** said it was up to the hotel but at at least gave me a $25 one key credit. Unsatisfactory

酒店回复：Hi Andrew,Thank you for taking the time to share your experience. I sincerely apologize for the disappointment surrounding the jacuzzi room during your stay. I understand how frustrating it is to reserve a specific room type and then not be able to enjoy that amenity.Because your reservation was made through **********, all pricing, upgrades, and refunds must be handled directly by the booking channel. Unfortunately, we are unable to adjust or refund rate differences on third-party reservations at the property level. We did advise you to reach out to ********** for resolution, and we appreciate that they were able to provide a One Key credit as a goodwill gesture.That said, we regret that the situation impacted your overall experience and truly appreciate you bringing it to our attention. Your feedback helps us improve communication and prevent similar situations moving forward.We hope you’ll consider giving us another opportunity to provide a smoother stay in the future.Kind regards,Martha Wisniewski

Today is 1st day of Chinese new year and last night we had a nice drink to celebrate at the bar in the hotel. Friendly and good service. Always good to see a smiley face.

Fantastic location and friendly staff. We got a nice clean room. The breakfast was great too