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AMAZING I come to this hotel with my partner for 2 nights and i must say this hotel was amazing the staff was very welcoming couldn’t do more for you we had a massage was the best massage I have ever had location is great would highly recommended this stunning hotel
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The incident was a downer with autos in lot vandalized.
The hotel was first class otherwise.
酒店回复:Thank you for your feedback. We’re glad to hear that, aside from the unfortunate incident with vehicles in the lot, you found the hotel to be first class.We sincerely apologize for the distress caused by the vandalism. Guest safety and security are very important to us, and your comments have been shared with management for review.We appreciate you staying with us and hope to provide an even better experience on your next visi
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Wonderful place and location The best atmosphere and service Everybody is amazingly helpful Feels like home and family Breakfast and dinner are tasteful and nice
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I have stayed here in the past, it was great. But this experience wasn’t the best. I stay in room 526 which is a king deluxe with ocean view. You see more of the cement top where the “front desk agent put me.She said that the other rooms where being cleaned and they like to use them for the “next’s day” up coming guest.The room wasn’t clean and spotless,like my prior stay. The room attendant in the morning was lacking,I had to come out and ask for towels. Obviously, now I know why the bathroom wasn’t “quality “ aporta all over the sink. Hair in the ground. I will not stay in this room ever again. I was very happy with the “hotel” last time. But not this time and I want to let others know the truth. We pay a lot of money for “ obviously a great experience “.
酒店回复:Dear Yahaira,We sincerely appreciate you taking the time to share your detailed feedback about your recent stay with us, as well as your continued loyalty in choosing us.We deeply regret that this visit did not meet your expectations based on your previous experiences, especially regarding the cleanliness and presentation of the assigned room. We understand how disappointing it is to receive substandard service, particularly when the cost and expectations point to a superior experience. The fact that you did not find the room spotless, that you had to request towels, and that you found details such as food scraps in the sink and hair on the floor are unacceptable and do not reflect our commitment to quality.We also regret that the view from the room was not what you expected for the room category you booked and that the assignment was limited by our internal cleaning and reservation process. We also understand your frustration with the explanation you received, as our priority must always be the comfort and satisfaction of every guest during their stay.We sincerely appreciate your honesty in sharing these observations, as they give us the opportunity to redouble our efforts and strengthen both our cleaning and room assignment procedures to ensure that every visit meets the quality standard you deserve. Your comments will be shared with the relevant teams to address the points raised immediately.We hope to have the opportunity to welcome you back and offer you an even more satisfying experience, befitting the value and positive impression you had of us during previous visits.Sincerely,Norberto HernandezGuest Services Manager
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We had a great stay! The room was very clean and tidy. The team was so kind—they helped us with our requests and guided us through the streets of Marrakesh so we didn't get lost. They made our trip special, and I would recommend them to anyone visiting
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酒店的位置非常好,在一个坡上,有停车位,可以开车上去。酒店工作人员也会帮忙拿行李。
有很好的风景看台,只不过后麪两天下雨垫子都收起来了。
酒店养了很多小猫,我们打开门它们会自己进来,甚至跳到床上,很亲人,因为我们自己养着三只猫,所以每天阳台门都开着欢迎它们进来,这也成了这几天很开心的经历
酒店的早餐很丰盛,也可以单点
体验了酒店的土耳其浴以及spa,怎么説呢,拿水哐哐浇,挺爽
走的时候前台还送了一个当地特色的挂包当礼物,很漂亮
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We only stayed for a couple of nights but the Riad Nashira was the perfect hotel for what we needed right in the heart of Marrakesh. Even though we didn't get to use the roof terrace (due to cool weather) we could just visualise what an amazing space this was and perhaps on another visit, we will be able to enjoy it. The staff couldn't have been more helpful during our stay, especially organising an amazing birthday cake for my wife and the entire hotel staff/team came out to sing Happy Birthday to her at Breakfast no less! Would highly recommend this hotel to anyone.
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Amazing and awesome experience. Everything was well managed and organised. Staff was too good and humble to help at each minute. Special appreciation to Ms SAKSHI and Mr. RITESH who were the real support till end.
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Sehr freundliches und hilfsbereites Personal, alle Wünsche wurden sofort erfüllt, wir haben uns wie zuhause gefühlt und der gesamte Aufenthalt war rundum perfekt – jederzeit gerne wieder.
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Ubicacion perfecta, staff muy agradable, habitaciones súper cómodas, limpias y amplias. Un buffet variado y muy bueno. Terraza muy agradable,además de poder comer/cenar en el mismo riad y tener los mejores ba?os de Marraqueix allí mismo, le Bain Bleau. Muy muy recomendable,yo siempre vuelvo!!!! Me siento como en casa.
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