It was a great stay. Very centrally located but quite. Aya was very helpful answering all the questions we had and helping in every way. It is very clean and modern. Would definitely recommend it to explore Beijing. Thank you Aya!

酒店回复：尊敬的云居客：首先，对您选择下榻椰城云居表示诚恳的谢意！人生的旅途，有时或许抓不住绵绵春风，也来不及感受热烈夏日，但我们仍然热爱所拥有的每一个今天。您对小云的不吝赞美就是我们热爱每一位云居客的动力，感恩您的支持。云上关怀秉承“暖心，贴心，舒心”的服务理念，期待与您再次相遇！-浮生闲趣，境然云居！

The hotel is new and conveniently located right at the exit of Suzhoujie subway station. If you’re planning to travel to or around this area, the location is excellent. There are plenty of restaurants and shopping malls within walking distance, which makes it a practical base for exploring the city. However, I experienced several issues with the service and staff attitudes during my stay. Instead of a regular phone system, the hotel uses an intercom to communicate with the front desk. On multiple occasions, I contacted them—for example, to borrow an umbrella or check on deliveries—and each time, the staff sounded reluctant to assist. It often felt as though they were pretending not to hear me and their responses came across as careless and unprofessional. Additionally, my partner, who is a foreigner and does not speak Chinese, answered one of the calls to our room. Once the staff realised he didn’t speak the language, they simply hung up without trying to assist further, which was quite disappointing. Despite being out for most of the day, our room had not been cleaned by 4 p.m. We had to call and request housekeeping ourselves, and again, the response was curt and dismissive. I genuinely hope the management can look into improving the service standards and provide better training for the front desk team. The hotel has potential, but the service experience really affected our overall impression.

酒店回复：Dear guest,Thank you for choosing our hotel and sharing your feedback. We're glad you liked our location and facilities. However, we sincerely apologize for the poor service you experienced, including unhelpful staff, language - barrier issues, and delayed room cleaning.We'll review our communication system, enhance staff training, and improve housekeeping processes. We hope you'll give us another chance to offer a better experience.

入住很快，房间也比较舒适，价格不贵，环境也不错，新开的一家全季 前台小张服务很热情 房间干净，入住首选，满意。

酒店回复：尊敬的顾客您好！ 非常感谢您对我们酒店的支持， 我们始终相信好的口碑一定是从客人最真诚的满意度推荐出去的， 同时我们也很荣幸能为你提供最优质的服务。非常欢迎您无论商务出差或是旅行再次选择我们酒店！ 真诚期待您的再次光临！

酒店位置就在三里屯附近 去哪里都很方便 房间很干净 枕头睡的很舒服 也很安静 酒店小哥哥小姐姐服务很好 因房型的关系 还给我们换了房间 很贴心 下次来北京还会来住

酒店回复：尊敬的宾客您好，非常感谢您在百忙之中对酒店做出点评，您的支持和赞赏是对我们最大的鼓励，我们致力于为您打造温馨的家外之家，如您住宿期间有任何需要请向我们提出，我们非常乐意为您服务，再次感谢您的肯定，祝您愉快！

这家酒店挺不错的，服务也很好，还有健身房，设施不错，前台员工果冻服务很好。

酒店回复：亲爱的客官，对我们来说您不仅仅是客人，更是至交好友，我们的每一次相遇都是久别重逢，我们更希望您能在我们这里感受到邻里般的温暖。很感谢您对我们努力的肯定及好评，希望您以后多多来串门哦！

这家酒店地理位置优越，入住体验超赞, 踏入酒店大堂, 高品质氛围扑面而来，前台服务很贴心, 考虑周全，房间宽敞明亮, 站在窗前，俯瞰京城，整体氛围温馨, 是我旅途中的好选择, 真心推荐。

酒店回复：亲爱的贵宾:衷心感谢您对丰汇酒店的肯定与支持!我们很高兴您在此收获了愉悦的入住体验，以及对酒店赞赏与认可! 我们丰汇酒店的每一位员工都愿意用百分之百的努力换取您的十分满意，同时我们也会将您的赞扬与团队一起分享。期待您的再次光临!希望可以继续给您带来惊喜!祝您及家人工作顺利、身体健康! 前厅蒋昕

酒店交通方便，靠近军事博物馆和北京西站，出行、旅游方便，环境好，早餐丰富，房间隔音好，各方面非常不错的哈，

酒店回复：亲爱的~感谢您对啡啡的支持与喜爱，看到您的点评内容啡啡有些害羞，都是些简单的小事情，没有想到被您看在眼里记在心里，着实温暖了我们这些服务的小伙伴，感谢您~啡啡会不断的完善自己，争取给亲带来更好的入住体验~

The hotel is 1 of 3 located under 1 roof. Interesting concept but the facilities are very good. The only drawback was the AC wasn’t working. The manager provided a fan which helped a little. Several restaurants and eateries located around hotel within a 5min walk. Translating apps bridge the language barrier and menu translation.

酒店回复：尊敬的客人：首先衷心感谢您抽出时间分享入住体验，并对酒店的设计与设施给予认可，能为您带来有趣的体验我们倍感荣幸！对于空调故障给您造成的困扰，我们致以最诚挚的歉意。经核实，此次问题是由于南航物业未及时开启中央空调，导致设备无法正常运行，这是我们与物业方协调沟通不到位所致，我们已深刻反思并加强合作流程管理。得知经理提供风扇稍作缓解，我们仍深感愧疚，目前已紧急与物业方沟通解决，完成空调系统全面检修与调试，确保制冷功能稳定运行。您提到周边丰富的餐饮资源与翻译应用的便利，也让我们倍感欣慰，这正是我们希望为客人打造的舒适旅居环境。您的反馈是我们改进的方向，为表歉意，下次您入住时可凭此条回覆免费升级房型，我们也会全程跟进服务，期待能有机会重新为您提供完美的入住体验！

房间挺小，一般吧

酒店回复：尊敬的宾客：您好，感谢您的入住和花时间和我们分享入住体验。很抱歉在您入住期间给您带来不好的体验，酒店正在不断发展中，你所看到的设施将会不断完善。

太吵了，人为的吵

酒店回复：尊敬的客人， 感谢您的选择入住与反馈。对于给您带来的不太愉悦的体验， 我们深表歉意。您的建议非常重要， 我们已经反馈给客房部并立即进行了改进， 相信日后我们的同事在为客人服务将更加细致。再次对您的不悦深表歉意， 期待您的再次入住感受我们更好的服务。