The hotel is a little tricky to get to but once you’re there it’s excellent. The breakfast was some of the best I’ve had as a comp breakfast. Also Jacks Stacks next door is very good bbq. Really nice hotel and would stay again!

严重差评！堂堂五星级酒店，管理和服务意识差到令人难以置信，体验糟糕至极！ 我们晚上9点抵达，酒店内外随处可见婚庆布置与婚宴公示牌，一眼就能看出次日有婚礼活动。办理入住时，前台没有任何人主动提醒我们，也没有根据情况将我们安排到远离活动区域的房间。结合本地婚俗，清晨迎亲必定会敲锣打鼓产生巨大噪音，作为运营方酒店对此理应心知肚明。 果不其然，清晨6点楼下锣鼓声震天响，整栋楼都被噪音笼罩，所有人都被硬生生吵醒，正常休息彻底被打乱。事后我们向酒店反映问题，工作人员竟然辩称对此事毫不知情，这套説辞荒谬至极。现场标识、装饰一目了然，再加上当地流传已久的婚俗，酒店绝不可能一无所知。 早餐説到9点 8点四十几去都没东西了，态度也很差 身为五星级酒店，本该具备完善的服务流程、风险预判能力和责任担当。可这家店既不提前告知住客、不合理分配客房，出现扰民问题后还刻意推诿、睁眼説瞎话，连保障客人基本休息权益这种基础工作都做不到，专业素养完全不匹配五星定位，实在让人失望又心寒。真心建议各位出行旅客慎重选择，避坑！

酒店回复：[王家大院@绵山景区@红崖峡谷@张壁古堡]（高速路口5分钟，动车站8分钟）尊敬的宾客，十分抱歉婚宴噪音、早餐问题以及沟通不当，让您入住体验不佳。 当日我们已特意为您安排了距离婚宴区域较远的客房，但本地迎亲锣鼓声响传播范围广，确实难以完全隔绝噪音，这点我们深感无奈也十分抱歉。针对未提前主动提醒、早餐收尾补给不及时、员工应答不妥等问题，我们已全面覆盘整改。后续再有大型活动，前台会第一时间提前告知每一位住客，同时优化早餐运营与员工服务规范。 感谢您的监督，我们会持续完善服务细节，努力提升入住体验，期待未来能再次为您服务。

The room was very clean and very spacious for my family. The property was beautiful and the resturaunt was fantastic. I have recommened this hotel to all of my friends traveling in the area.

本次五一带家人一起去黄连河玩，住的就是这个酒店。 先説好的:酒店在景区。左边非常近。周围环境很不错，绿树成荫，空气清新。设施还不错，房间里，衞生间和洗澡是分开的，比较方便，还配备有毛毯便于降温时加被子，热水很暖和，空调没有用，不知道。还配有早餐，早餐还是挺丰盛的，味道也不错。 再説不好的:酒店人手少，我们住的是二栋，去的时候前台没有任何一个人，我是到处找才发现储物间里面有保洁人员，保洁人员打了电话帮我联络到前台的，从我入住开始就没有见到二栋的前台有服务服务人员。还有就是不清楚酒店地址的人很容易找不到地点，我是看了评论，提前给酒店服务员加微信，他发地址给我的。而且入住不同栋数的，需要去不同的地方办理入住手续。跟一般的酒店有一点不同，没有一个统一的地点去进行办理入住。还有一点就是里面有很多楼梯，我入住二等的时候，必须要爬很多楼梯，走一些不太好走的路，搬运行李很费劲。 最后建议酒店加强人员服务以及加强客服打扫，加强服务细节，从顾客的角度来完善入住期间的一些不方便的问题。

Sono anni che siamo ospiti di questo affascinate albergo . Albergo tipico di montagna con ampie ed accoglienti sale una con un immenso camino. Arredamento molto caldo con una bellissima sala ristorante. Il personale è straordinario tutti dalla sala ristorante alla portineria alle signore delle pulizie sono di una cortesia e disponibilità unica. è una spa per cui troverete piscine,idromassaggio,saune etc. Vi è anche un servizio navetta che a chiamata porta alle piste da sci. è possibile fare trattamenti al viso ed al corpo e posso assicurare che Olena è di una bravura estrema. Le suite sono ampie e comode . Il bagno dispone sia di un’ampia doccia che di una vasca idromassaggio. Noi ci torniamo tutti gli anni.

THe apartment was specious and very clean. Location was also ideal as it was not far from town but still close to conveniences and local shops.

Nice location, approachable staff, fresh meals and cosy room.

First time visitor to this hotel and I was expecting a luxury stay with views and relaxation. The view outside my window was of a wall. There was no view and it was very disappointing. We were charged for the ‘amenities’ of which we didn’t use, as the weather was not great, and swimming lessons were taking place on the Friday when we visited. We only went to the ‘club’ to check out the facilities and have one drink. We spent a lot of money, and dined there also. The drinks and food were great. But very disappointed with the room and lack of a view

酒店回复：Dear McGrady, thank you for taking the time to share your feedback following your recent stay with us at Claremont Resort & Club. We truly appreciate you choosing us for your first visit and for your thoughtful comments.While I am pleased to hear that you enjoyed your dining experience and found both the food and drinks to your liking, I regret that the room view and overall experience did not meet your expectations. We understand that the setting and outlook from the room play an important role in creating a relaxing and memorable stay, and I appreciate you bringing this to our attention.Regarding the resort amenities, access to our club facilities is included as part of the overall experience we offer, which extends beyond the pool areas to additional amenities such as our pickleball courts, tennis courts, and fitness center. That said, I understand that circumstances such as weather can impact the ability to fully enjoy these offerings, and your feedback has been noted as it helps us better communicate inclusions and set expectations more clearly for our guests. Please know your comments are being shared with our leadership team as we continue to refine the experience we provide. We genuinely value your feedback and hope we may have another opportunity to welcome you back in the future, where we can better align your stay with the views and relaxation you were looking forward to. Claremont Resort & Club. Iconic and stately since 1915Regards,Barsha Gyawali Front Office Manager

The property looks very nice on the surface, but there were things that threw me off. Bathroom (tiolet) upon arrival was not clean. And most light switches do absolutely nothing. AC ran but not very cool, was hot most night. The food at a few restaurants was supposed to be first class, I actually found better food at the 2 buffets. Most of the staff were pleasant, there were a few that let's say you could tell they hate their job.

酒店回复：Dear Mr. Carney, Thank you very much for choosing Bahia Principe Hotels & Resorts and for taking the time to share your feedback regarding your recent stay.While we are pleased to know that you found the property visually appealing and that several members of our staff were pleasant during your visit, we sincerely regret the inconveniences you experienced with the cleanliness of the bathroom upon arrival, the room lighting, air conditioning, and some aspects of the dining experience.Please accept our apologies for not fully meeting your expectations. Your comments have been shared with the corresponding departments, as they are very important in helping us identify areas where improvements are needed.We truly appreciate your feedback and hope to have the opportunity to welcome you again in the future for a much more satisfying experience.Kind regards.Cinthya H.Guest Relations Department

Great for one night stay, have been before. Close to shops for dinner n shopping. Morning walk along Orewa Beach. Good rate through *******.

酒店回复：Comfortable and with access to your health walk, thanks for staying we appreciate your business!