My card was charged for my first night’s stay one day in advance of my arrival, then was charged for the same amount again on the morning of my arrival, all prior to checking in. I was told their policy is to pre-authorize my card when they are at 80% + capacity, thus the first charge, and the second charge was an error. I still have not received a refund for their error. This policy is not provided anywhere in writing. The rooms have been tastefully remodeled and are comfortable. Housekeeping services are only provided upon request. The air conditioning in our room did not function properly. Parking is limited to one car per room with off-property parking being located in a lot 1/2 mile away at a motel that is unsafe. This policy is also not provided anywhere in writing. WiFi was unstable and/or unavailable during our entire stay. Breakfast is served 6:30 - 10:00 with many guests arriving at 10:00 or a little after expecting breakfast. Typically in a heavy tourist area, and on a graduation weekend, breakfast is available longer to accommodate the large number of guests. The breakfast staff was outstanding and very helpful. On the morning of check-out we received a text message and an email asking what time we would be checking out, well before the 11:00 am check-out time. Very disappointed overall in our stay.

酒店回复：Thank you for taking to time to leave us a review. We are disappointed to hear that your stay did not go as planned. We do our best to keep guests informed about our policies and unfortunately online travel agencies no longer offer us guest phone numbers and emails. We used their messaging system to send out a message with important information including that we pre-authorize the card on file for the first night's stay to ensure that the card is valid. This authorization falls off your account in 3 to 5 business days depending on your banking institution. You will not see a refund for this amount as it is just an authorization, and it will disappear once your bank releases the funds back to you. We will be sure to have our maintenance staff check your A/C and WiFi issues as both are new upgraded systems. We also appreciate your insights regarding a later breakfast on special event dates as this is a great idea to help with the increased number of guests that plan for a later breakfast time. We do apologize about the policies in place regarding housekeeping and parking, but they were created to help guests overall experience. The hotels in mountain towns are not built to have multiple spaces per room and we want to guarantee that all guests have a spot to park. The overflow lot was created as a solution to guests arriving late with nowhere to park. The housekeeping stayover service every 3 days and upon request helps our staff to be able to clean rooms quicker for guests that want to check in early as well as helping with the environment saving water on cleaning linens. We are happy to service any guest daily upon their request. Graduation is a tough weekend to judge our overall hotel experience, and we understand the increased rates and occupancy can make for a less than perfect stay. We would love to have the opportunity to welcome you back in the future.

房间特别乾净，地理位置优越，出行方便，前台服务热情耐心，服务响应快，性价比高，值得推荐

酒店回复：感谢您的好评与推荐！很高兴我们的环境、设施和服务都能让您满意，我们会继续保持，期待您的下次入住！

The property was beautiful and the stay was wonderful. It was a perfect stopping point for visiting the beaches. Sylvie and her family and staff were excellent. You will not be disappointed.

Easy to book, easy access, helpful booking staff. But desperately in need of a cleanup. Overpriced for quality and cleanliness. Please dont publish my review; it is given as constructive criticism, private for the owners to work on. I have no intention of spreading bad vibes.

Très bon rapport qualité-prix. Accueil très sympathique. Bien placé dans le centre.

挺好的，住了一晚又续住，比较乾净

酒店回复：感谢您的全五分好评，院子的里的树是老树了，带着我们的祝福，带着我们的期许，祝您一生顺遂，期待您的再次光临

Conforme aux photos, un endroit parfait pour une halte ou pour une découverte de la région d'Auxerre. Merci Géraldine !

房间出乎意料，设施乾净齐全，价格也很合适，因为突然降温提出升级房型也是很快就入住了，很满意！

酒店回复：感谢您细致的入住反馈，您的满意是我们不懈追求，祝您出行顺遂，阖家安康。

装修房间有味

酒店回复：尊敬的客人，您好！非常抱歉您在入住期间，因房间气味问题影响了入住体验，我们对此深感歉意。您反馈的问题我们已高度重视，已第一时间对该房间进行了加强通风、空气净化处理，并安排专人对所有新装修房间进行全面排查，确保为后续客人提供清新舒适的入住环境。我们深知良好的入住体验离不开细节把控，后续也会持续优化房间的除味和通风流程，避免类似情况再次发生。感谢您的坦诚反馈，也欢迎您下次入住时联系我们，我们将为您提供更优质的服务，期待能再次为您服务！

体验感非常好

酒店回复：感谢客人的真诚夸赞，您的满意就是我们最大的动力！我们会持续优化细节、提升服务品质，静候您下次莅临入住，祝您万事顺遂，旅途愉快！