非常满意 房间宽敞明亮舒适温馨 乾净无气味 服务体贴入微

酒店回复：很开心得知您对宽敞明亮、温馨洁净的房间以及细致周到的服务都十分满意，我们内心满是欣喜。用心打理每一处空间、打磨每一项服务细节，是我们一直以来的追求，只为让每一位宾客都能拥有惬意舒心的入住体验。您的认可就是我们前行最大的动力，全体员工也会继续保持这份用心。衷心期待您下次再次光临，祝您生活愉快，万事顺心！

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位置好，离景点近，房间乾净整洁，配套设施齐全，服务贴心，大床也很舒适，好评~

酒店回复：感谢您的点评，您的认可是对我们最大的鼓励，欢迎您下次光临！祝您及家人生活愉快，工作顺利，事事顺意，期待再相遇～

体验很好，服务很贴心，会推荐给朋友同事过来住

酒店回复：非常荣幸获得您的好评，小店将始终如一的保持优质入住环境，温暖如家的贴心服务，期待您下次入住，祝您生活愉快！！！??????

房间非常乾净 配备了一次性浴巾毛巾，房东超级热情 无微不至

酒店回复：感谢您的认可，很高兴我们的服务和房间衞生环境一置性用品，让您满意，期待您和朋友下次环球之旅，在入住海棠院

Our stay at the The Ritz-Carlton, Masai Mara Safari Camp was truly unforgettable and exceeded every expectation. From the moment we arrived, the entire team made us feel incredibly welcomed and cared for, creating a once-in-a-lifetime safari experience for our family. A very special thank you to Justin, the General Manager, whose warmth, hospitality, and attention to detail set the tone for our entire stay. He went above and beyond to ensure every part of our visit was seamless, personalized, and memorable. We also cannot say enough wonderful things about Eki, our safari guide and driver. His knowledge, patience, and incredible ability to spot wildlife made every game drive exciting and unforgettable. Thanks to Eki, we were able to see an amazing variety of animals and experience truly magical moments in the Mara. One of our favorite memories was enjoying breakfast in the bush each morning — such a thoughtful and unforgettable experience that made our safari feel extra special. A huge thank you as well to Dansun and the entire restaurant and food service team. Every meal was exceptional, and Dansun’s kindness, attentiveness, and eye for detail made every dining experience feel personal and elevated. We also loved spending time with the bartenders, Marcy and Eluid, who made our evenings so much fun. The cocktail class they hosted was one of the highlights of our stay — interactive, creative, and filled with laughter. Finally, we are so grateful to Judy our outstanding butler, who took incredible care of us throughout our entire stay. From anticipating our needs before we even asked to ensuring every detail was perfect, Judy truly made us feel at home. The level of service, hospitality, and genuine care from the entire team at the Ritz-Carlton Masai Mara made this one of the best travel experiences we have ever had. We are already dreaming about returning one

早餐也不错房间设施环境也还可以，小度的功能就是有点少。衞生，环境，服务态度都可以。设施很新。好评好评。离口岸200m，国门那边还很近。

酒店回复：感谢五星好评呀！ 特别开心您对咱家衞生、环境和服务都满意，房间设施崭新舒适，步行不远就能到口岸出行超方便~小度功能后续我们也会持续优化完善，期待您再次光临，祝您旅途愉快！

新开的酒店乾净衞生舒适下次还来前台服务好

酒店回复：尊敬的客人，感谢您的暖心好评，每一份认可都让我们倍感珍惜。我们始终以用心换舒心，愿为您的每一次出行，打造温暖的休憩港湾，静候您的归来～

The hotel was great. Celina who is at the pool is absolutely amazing. As a solo traveler who does not speak English, she went the extra mile to make me feel welcomed and safe and even taking the time to talk with me and make sure I ate. The hotel was clean and very beautiful. All the staff was very kind and helpful. Will definitely stay here again.

酒店回复：Muchas gracias por permitirnos atenderla como lo merece, todo nuestro equipo esta atento a su próxima visita . Bienvenida siempre !

房间设施非常先进，服务很贴心，早餐也很丰盛，如果有机会再来应县，还会再次入住的，也会推荐朋友过来，非常满意的一次体验

酒店回复：服务贴心周到，房间乾净舒适，早餐丰盛好吃，各方面都很满意，强烈推荐！