H?tel très bien placé à Caen avec parking privatif. Chambre propre et bien équipée. Personnel courtois et à l'écoute. Petit Déjeuner complet avec du choix. Je recommande cet h?tel.

酒店回复：Chère Stéphanie, nous sommes ravis que vous ayez apprécié votre séjour ! Au plaisir de vous accueillir de nouveau,

房间很大。环境不错 前台服务好 下次还会来。

酒店回复：尊敬的宾客，您好！非常高兴从您的留言中得知给您留下如此美好的印象，我们倍感荣幸，希望您未来可以继续关注我们固镇汉兴开元名都酒店，我们竭诚为您提供最热情贴心的服务，期待您的再次光临！祝您旅途愉快！

1. Gross Management Failure & Professional Deflection： My experience with this hotel’s management has been nothing short of a nightmare. While I understand non-refundable policies, the way it was handled was deceitful. An employee, Madhu Kande, initially deflected all accountability for the non-refundable status onto the third-party booking platform (Trip.com), leading to a significant communication breakdown and unnecessary stress. When I reached out to clarify this specific misleading information (not the refund itself), a manager named Shivani Nayak intervened—only to display a level of staggering arrogance I have rarely encountered in the hospitality industry. She completely ignored the substance of my complaint, offered a "copy-paste" repetition of the refund policy, and refused to acknowledge the misinformation provided by her staff. It is clear that the management team here doesn't just fail to resolve complaints—they fail to even read them. This level of unprofessionalism starts at the top, and I will be escalating this matter to the US Corporate Headquarters until a formal apology is issued. 2. Sub-standard Room & Ridiculous Details： The room quality is an insult to the price paid, especially during the holiday premium. Upon entering the bathroom, we were greeted by the shortest toilet I have ever seen; it is comically small and unfit for any functional adult household. The trash can was equally absurd—microscopic and practically useless. Furthermore, the room was advertised as having a window, but it is a completely sealed glass pane. You cannot get a single breath of fresh air. To top it off, despite charging a holiday premium for two guests, we were only provided with three coffee capsules per day. Are we expected to flip a coin to see who gets a second cup? It is petty, stingy, and utterly pathetic for a hotel of this supposed "caliber." 3. Blatant Price Gouging In addition to the already inflated holiday rates, the hotel has the audacity to charge $35 per day for parking. This is nothing short of daylight robbery. Charging such a steep fee on top of a premium room rate is a slap in the face to loyal customers. Conclusion: Between the "buck-passing" staff, the arrogant management, and the sub-standard facilities, this hotel is a disgrace to the brand. Avoid this place if you value your money and your sanity.

坐落在古城周边的三百多年的静谧小院，推开门一眼望去看到的一颗古树，至今已有三百多年，让人有种説不上来的神秘感，特别适合坐在树底下和一杯咖啡，院子里的建筑年代感十足，精雕的花纹，上百年的木门，真的是羡慕古代人的智慧，院子里还有咖啡厅和书吧，古城逛累还可以躺在书吧里看看书，最主要的是谁能想到一千五百平的院子里只有五间房，最最最让我难忘的是他们家米线，超绝

酒店回复：尊敬的宾客：感谢您对玉河书院的喜欢，也很高兴您在玉河书院有一段愉快的入住经历，您的五星好评是我们工作最大的动力。玉河书院将人文与自然完美融合，一步一景，呼吸中尽显宁静。玉河书院与您不期而遇，感谢这种缘分，期待我们下次再见。

Nice location near the Jetty area, within short walking distance to the beach and many restaurant; appreciated the washer/drier in the room and the free washing powder

This place is beautiful!!! The food was good and the rooms were large. We had a fireplace which they cone and light for you in the evening. They packed us breakfast and lunches to go for our trekking adventures during the day. In the evening they bring hot water bottles to the room and place them under the blankets!!!!! We loved that and the staff treated us like kings!!!!! We still gave it 5 stars even though they really need to get phone lines in the room to call for room service, otherwise you have to walk back to the reception to request anything. We still give it a 5 because this place is amazing and the staff are soo polite and the service is beyond 5 stars!!!! I highly recommend this place for your stay.

酒店回复：Dear Sheila Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear that you had such a memorable stay with us. It’s wonderful to know you enjoyed the food, spacious rooms, cozy fireplace, and those little touches like the packed meals for your treks and the hot water bottles in the evenings we’re so glad those details made a difference in your experience. Your kind words about our team truly mean a lot. Providing warm, personalized service is something we take great pride in, and we're thrilled that it stood out to you. We also appreciate your constructive feedback regarding in-room phones. It's a great point, and we’re actively exploring options to make in-room communication more convenient for our guests. Thank you again for your generous rating and high recommendation. We hope to welcome you back soon for another unforgettable stay! Kind regards

Lovely place

A good overnight stop on the road A good overnight stop, with great staff, clean and comfortable room and a good breakfast. The room was a little tired in places, but everything was clean and working so no complaints from me on that front. Plenty of parking.

酒店回复：Cher David,Nous vous remercions pour l'avis que vous avez laissé sur notre h?tel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bient?t.Cordialement,

Es war alles Klasse

德阳老牌星级酒店，位置绝佳，就在旌湖和彩虹??桥边，和德阳最好的五星级酒店旌湖国际大酒店共享设施，配套没得説，健身房、游泳池、中餐西餐厅应有尽有。经常来德阳出差，多次入住这家酒店，服务很好，这次特别要感谢前台美女小龚，很贴心的帮忙调整房间，专业高效，热情周到，极有耐心，满分??好评??！

酒店回复：感谢您的下榻！ 很高兴我们的酒店给您此行留下了深刻的印象，得知您在酒店度过了一段愉快的入住时光也是我们最开心的事情，感谢您对我们员工专业服务的肯定，点滴入微，细致入心，酒店优越的地理位置也非常适合商旅休闲或全家出游的宾客。 我们衷心期待您的再次光临！谢谢！