1. Gross Management Failure & Professional Deflection： My experience with this hotel’s management has been nothing short of a nightmare. While I understand non-refundable policies, the way it was handled was deceitful. An employee, Madhu Kande, initially deflected all accountability for the non-refundable status onto the third-party booking platform (Trip.com), leading to a significant communication breakdown and unnecessary stress. When I reached out to clarify this specific misleading information (not the refund itself), a manager named Shivani Nayak intervened—only to display a level of staggering arrogance I have rarely encountered in the hospitality industry. She completely ignored the substance of my complaint, offered a "copy-paste" repetition of the refund policy, and refused to acknowledge the misinformation provided by her staff. It is clear that the management team here doesn't just fail to resolve complaints—they fail to even read them. This level of unprofessionalism starts at the top, and I will be escalating this matter to the US Corporate Headquarters until a formal apology is issued. 2. Sub-standard Room & Ridiculous Details： The room quality is an insult to the price paid, especially during the holiday premium. Upon entering the bathroom, we were greeted by the shortest toilet I have ever seen; it is comically small and unfit for any functional adult household. The trash can was equally absurd—microscopic and practically useless. Furthermore, the room was advertised as having a window, but it is a completely sealed glass pane. You cannot get a single breath of fresh air. To top it off, despite charging a holiday premium for two guests, we were only provided with three coffee capsules per day. Are we expected to flip a coin to see who gets a second cup? It is petty, stingy, and utterly pathetic for a hotel of this supposed "caliber." 3. Blatant Price Gouging In addition to the already inflated holiday rates, the hotel has the audacity to charge $35 per day for parking. This is nothing short of daylight robbery. Charging such a steep fee on top of a premium room rate is a slap in the face to loyal customers. Conclusion: Between the "buck-passing" staff, the arrogant management, and the sub-standard facilities, this hotel is a disgrace to the brand. Avoid this place if you value your money and your sanity.

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