The Room is so premium and shampoo provided is great. They provided L'Occitane. The shower is great. Their staff is very friendly and welcoming. Must go to their Facilities floor, the view is amazing and able to see KL tower, KLCC, pavilion, TRX and etc.

房间乾净整洁，位置也可以，还可以我们送了份早餐~~服务挺好

酒店回复：尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

It was okay. There was a few roaches in our room, the toilet handle was broken.

酒店回复：Hello Alexis,Thank you for sharing your feedback. We take guest comments seriously and will address your concerns with our team to ensure a thorough investigation. Maintaining a clean and functional environment is important to us, and we appreciate your input as it helps us improve the experience for future guests. We hope to have the opportunity to serve you better in the future.

Staff was very friendly. In a nice, very walkable area, close to many restaurants, shops and the waterfront. Clean room. Very quiet! I didn’t hear many other guests going in and out of their rooms like other hotels.

酒店回复：Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your stay and appreciated our friendly staff, clean and quiet accommodations, and convenient location near the waterfront, restaurants, and shops.It’s especially great to know you found the hotel peaceful and relaxing throughout your visit.We truly appreciate your kind feedback and hope to welcome you back again soon!

酒店位置优越就在博物馆对面房间乾净舒适宽敞前台务服员热情

酒店回复：感谢您的用心好评！能为您带来舒适的入住体验，是我们最大的荣幸。我们会继续用心做好服务，期待您的再次光临，祝您生活愉快~

If you’re looking for a resort that treats "hospitality" as a theoretical concept they’ve only heard about in passing, **Taj Alibaug** is your sanctuary. Our stay was a breathtaking series of failures, expertly curated to ensure maximum frustration. **The "Warm" Welcome:** Check-in at 2 PM is apparently just a suggestion. After being told our room wasn't ready, we retreated to the restaurant—only to find a 40-minute wait for the privilege of eating. When we finally "checked in," the King bed we booked had vanished, replaced by a room in the farthest possible corner of the property. For a family with a toddler, the 10-mile hike to the pool was a great way to ensure we never actually used it. **The "Elite" Service:** Despite being told the hotel was "full," our friends who arrived 30 minutes *after* us were magically gifted a Suite upgrade with a terrace garden. I suppose my mistake was booking in advance and expecting what I paid for. **The Comedy of Errors:** - **The Key Fiasco:** After day one, they unilaterally blocked our keys and started making "check-out" calls despite multiple emails confirming a continuous stay. It took **two hours** to get a replacement key, and even then, they could only spare one. The second key is presumably still being handcrafted by a monk in the Himalayas. - **The Spa Mirage:** "No slots available"—unless, of course, you are our aforementioned friends who checked in later and hadn't even booked. Two slots "magically" appeared only after I called out their blatant lying. - **The Salt Shortage:** I asked for bath salts and received two spoons in a glass. When I suggested that wasn’t enough for a bathtub, I was told it was "good enough." I didn't realize the Taj was rationing minerals. **Child "Care":** If you want your baby to learn the art of fasting, this is the place. **90 minutes** for khichdi and fulka, and three reminders just to get an egg. At breakfast, we discovered the resort’s greatest treasure: **The One and Only Baby Chair.** When I pointed out the shortage, the "leader" rudely informed me he couldn't ask others to vacate. Brilliant planning, Taj—one chair for a multi-hundred-room resort. **The Grand Finale:** I told them weeks ago it was my wife’s birthday. Not only did they forget the decor, but they then had the audacity to ask *my wife* if they should do it now. Surprise ruined. Mission accomplished. I asked to speak to the Hotel Manager multiple times. I’m still waiting. Much like the service, the food, and the basic respect for a guest’s time, the management at Taj Alibaug is **completely non-existent.** **Rating: 0/5. Stay here if you enjoy paying five-star prices for a zero-star circus.**

来版纳住过最舒服的一家酒店！装修很有热带雨林氛围感，房间隔音很好，床品和枕头都超舒服，晚上睡得特别香，工作人员服务热情又周到，性价比绝了！

酒店回复：亲爱的客人，非常感谢您的五星好评！能成为您版纳之旅中最舒服的一家酒店，我们真的超开心?? 打造充满热带雨林氛围感的空间、保证房间隔音与舒适床品，就是想让您在旅途中也能睡个安稳好觉。也很荣幸工作人员的热情服务能被您感受到，高性价比的体验能被您认可，是我们最大的动力！期待您的再次光临，继续为您打造舒适的雨林度假时光～

酒店服务热情，备品乾净，主要是顶层和一楼游泳池太哇塞了，喜欢??, #服务

酒店回复：非常感谢您的好评！看到您提到喜欢我们的房间，我们特别欣慰，尤其是客房配备的超大阳台，推窗即可饱览壮阔的澜沧江景，相信晨昏美景一定给您留下了深刻的印象。

Always a great time,we always get a few rooms,cause the grandkids love the pool so much.As always clean, amenities are great, breakfast is always good. Will definitely continue to come.

Z·臻程西双版纳嘎洒机场接机服务（单程）:是个美女姐姐来接机，态度好的不得了，主动帮提行李送到酒店门口 设施：介绍的图片是什么样，实际就是什么样，所见即所得 衞生：打扫的很乾净 环境：那更不用説了，一整个像是进到后花园 服务：服务人员都很热情很有礼貌

酒店回复：??管家专人洗衣护衣服务??独特意式设计风格??预约免费接站接机??…感谢细致好评??！很高兴接机小姐姐贴心帮忙拎行李，实景和图片一致不踩雷，客房细致保洁、庭院环境清幽如私家花园，全员用心礼貌待客。期待您下次落地版纳，继续预约接机入住～