I attempted several times to contact the hotel prior to arrival to make our stay a little more systematically sound versus chaotic. My wifes birthday was the check in day and i was trying to get accommodations to make it more special as it was our first time in both the hotel and Jamaica. Our sheets weren't changed until we went to front desk to request a second time. Also, we utilized the hotels tour rep and paid for a bamboo and atv excursion for everything included. Come to find ourselves paying again after we arrived as $240 was for the transportation not the excursion but wasnt informed that and ended up paying over $660. The hotel tour rep should have been clear on what everything was for so we could have made a much better decision. We felt like deals were being made because we are tourist and not from Jamaica.

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